Experienced Customer Success Manager for Innovative Visualisation Platform – Driving Growth and Success in Infrastructure Projects at blithequark

Welcome to blithequark blithequark is a pioneering visualisation platform designed for large infrastructure projects, empowering teams to plan and deliver projects with ease using a digital replica of their site. With over $250 billion in complex and critical infrastructure projects relying on blithequark, we are at the forefront of revolutionising the way projects are managed and executed. Our platform brings together information from diverse tools, enhances understanding and communication of project constraints, and ensures all stakeholders are aligned and working towards a common goal. About Us At blithequark, we pride ourselves on being a people-first company, led by an experienced team with a proven track record of success in construction and technology. Our team members have led multi-billion dollar exits in top companies like Google, Amazon, and Oracle, bringing a wealth of knowledge and expertise to our organisation. We offer purpose-driven work, attractive benefits, and a rewarding environment that fosters growth and development for high performers. If you are passionate about solving meaningful problems and making a real impact, we invite you to join our dynamic team. The Customer Success Team at blithequark We are always on the lookout for talented and driven Customer Success Managers to join our team. As a Customer Success Manager at blithequark, you will play a pivotal role in cultivating and expanding customer relationships, ensuring our clients maximise the benefits of our transformative technology. If you have a background in customer success or the construction sector, we encourage you to apply and be part of our mission to drive growth and success in infrastructure projects. Key Responsibilities Manage a portfolio of blithequark's small to medium-sized customers, ensuring success through adoption and goal achievement. Develop account strategies in collaboration with our Sales team, identifying growth opportunities and delivering cross-functional success. Build deep relationships with key stakeholders, becoming a trusted advisor to our customers and optimising product usage to address customer challenges. Oversee renewals, identify risks and opportunities, troubleshoot issues, and assess customer health using metrics and usage statistics. Mentor Customer Success Executives, lead internal projects and strategic changes, and promote blithequark's industry leadership. Essential Qualifications Experience in the construction sector, particularly within civil infrastructure, is highly desirable. However, candidates with strong customer success backgrounds from other industries are also encouraged to apply, as we believe the right mindset and adaptability can thrive in this role. Demonstrated success in customer success or project management roles, with a consistent track record of delivering exceptional service and building lasting client relationships. Ability to work seamlessly with cross-functional teams, including sales, product development, and technical support, to enhance the overall customer experience. Adaptable and creative mindset with a strong focus on finding solutions to complex challenges and a passion for understanding and addressing customer needs effectively. Familiarity with productivity and CRM tools such as Google Workspace, HubSpot, and Intercom is preferred but not mandatory. A willingness to quickly learn and adopt new technologies is essential. Excellent verbal and written communication abilities, enabling you to articulate value propositions clearly and engage effectively with diverse stakeholders. Self-motivated and driven to take initiative, ensuring customers achieve their goals and derive maximum value from blithequark's platform. Preferred Qualifications Previous experience working with visualisation platforms or similar technologies. Knowledge of the infrastructure project lifecycle and the challenges faced by stakeholders. Experience with data analysis and interpretation to inform customer success strategies. Certifications in customer success or related fields are a plus. What We Offer At blithequark, we are committed to providing a supportive and rewarding environment that fosters growth and development. Some of the benefits you can expect include: 30 days of holiday per year, not including bank holidays, to ensure you have ample time to relax and recharge. A flexible working environment that allows you to work from anywhere, at any time, as long as you have a stable internet connection. An experienced, driven, fun, and friendly team with a wealth of knowledge to share and a passion for collaboration. Freedom and responsibility from day one to forge your own path and make a real impact on our customers and our business. A brand-new Mac and a budget to set up your own home workspace, so you can work comfortably and efficiently. A £500 per year personal training budget to help you develop new skills and enhance your career prospects. Regular in-person work and social events, including wine tastings, cocktail masterclasses, and more, to help you build strong relationships with your colleagues. A dog-friendly office, because we believe that our furry friends are an important part of our families. Career Growth Opportunities At blithequark, we are committed to helping our employees grow and develop in their careers. We offer a range of training and development opportunities, including mentorship programs, workshops, and conferences, to help you enhance your skills and knowledge. We also believe in promoting from within, so if you are looking for a company that can offer you a clear career path and opportunities for advancement, we invite you to join our team. Work Environment and Company Culture Our office is located in Old Street, London, and we offer a flexible working environment that allows you to work from anywhere, at any time. We believe in fostering a culture of collaboration, innovation, and creativity, and we encourage our employees to think outside the box and come up with new and innovative solutions to complex challenges. We are a people-first company, and we prioritize the well-being and happiness of our employees, because we believe that happy employees are the key to our success. Compensation, Perks, and Benefits We offer a competitive salary and a range of benefits, including a pension scheme, health insurance, and a generous bonus structure. We also offer a range of perks, including free breakfast and lunch, a gym membership, and a monthly social budget, to help you enjoy your time at work and outside of work. Conclusion If you are a motivated and driven individual who is passionate about customer success and making a real impact on infrastructure projects, we invite you to join our team at blithequark. We offer a supportive and rewarding environment, a range of benefits and perks, and opportunities for career growth and development. Apply now to become a part of our dynamic team and help us drive growth and success in infrastructure projects. Please note that at this time, we are only able to accept applications from those who have a right to work in the United Kingdom.