**Experienced Full Stack Director, Customer Onboarding (APAC) – Global Payroll Implementation and Client Partnership Management**

At blithequark, we're revolutionizing the future of work by empowering global teams and businesses with an all-in-one payroll and HR platform. As a leader in the industry, we're committed to unlocking global opportunity for every person, team, and business. Our vision is to create a seamless, efficient, and compliant payroll experience for multinational organizations across the globe. We're seeking an experienced and visionary Director of Customer Onboarding to join our APAC team. As a key member of our leadership team, you'll be responsible for overseeing and managing the payroll implementations for customers across the region. You'll lead a team of Customer Onboarding Managers, working closely with both internal teams and clients to ensure seamless, efficient, and compliant payroll implementations. **About blithequark** blithequark is the all-in-one payroll and HR platform for global teams. Our platform combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless experience. With AI-powered tools and a fully owned payroll infrastructure, blithequark supports every worker type in 100+ countries—helping businesses scale smarter, faster, and more compliantly. As one of the largest globally distributed companies in the world, our team of 5,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. **Why Join blithequark?** At blithequark, we're committed to creating a workplace that's inclusive, diverse, and empowering. We believe in the power of innovation and collaboration, and we're passionate about making a meaningful impact on the lives of our customers and employees. As a member of our team, you'll have the opportunity to: * Work with a talented and diverse team of professionals from around the world * Contribute to the development of cutting-edge technology and innovative solutions * Make a meaningful impact on the lives of our customers and employees * Enjoy a dynamic and inclusive work environment that values diversity and creativity * Take advantage of opportunities for professional growth and development **Job Overview** As the Director of Customer Onboarding at blithequark, you'll be responsible for overseeing and managing the payroll implementations for customers across the APAC region. You'll lead a team of Customer Onboarding Managers, working closely with both internal teams and clients to ensure seamless, efficient, and compliant payroll implementations. **Key Responsibilities:** * Global Payroll Implementation Leadership: Lead, manage, and guide the regional team of Customer Onboarding Managers in delivering payroll implementation across multiple geographies and business sectors. * Client Engagement and Communication: Act as executive contact for clients during the payroll implementation phase. Engage with clients as needed to understand their specific project and payroll needs, provide consultation on best practices, and ensure that their requirements are met through customized payroll solutions. * Project Management: Oversee all stages of the payroll implementation process, including planning, system design, configuration, testing, data migration, and customer enablement, and post-implementation support. Ensure projects are delivered on time, within scope, and on budget. * Team Leadership: Manage a team of Customer Onboarding Managers. Provide guidance, support, and coaching to ensure high performance, professional development, and adherence to deadlines and quality standards. * Continuous Improvement: Identify areas for improvement in payroll processes, workflows, and system functionality. Drive process optimization to improve accuracy, speed, and efficiency in the implementation process. * Reporting and Analytics: Provide regular status updates to senior leadership and clients on implementation progress, key milestones, risks, and issues. Develop and present post-implementation reports to ensure transparency and continuous improvement. **Qualifications:** * Experience: 7+ years of experience in global payroll, with at least 5 years in a leadership or managerial role overseeing payroll system implementations, preferably in a payroll outsourcing or managed services environment. * Proven experience in successfully managing complex payroll implementations for multinational clients across multiple countries. * Expertise in working with payroll technology platforms. * Strong understanding of global payroll regulations, tax laws, and compliance standards across various regions (North America, EMEA, APAC, LATAM). * Bachelor’s degree in Business Administration, Human Resources, Finance, or a related field (Master’s degree or relevant certifications, such as CPP, are a plus). **Skills:** * Strong project management and organizational skills, with the ability to handle multiple concurrent projects and meet tight deadlines. * Excellent leadership and team management skills, with a proven track record of motivating and developing a high-performing team. * Exceptional client-facing communication skills with the ability to understand and address client needs while delivering complex payroll solutions. * Advanced problem-solving skills, with the ability to identify and resolve issues quickly and efficiently. * Strong proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and project management tools (e.g., MS Project, JIRA). **Total Rewards** At blithequark, we believe in recognizing and rewarding our employees for their hard work and dedication. Our total rewards program includes: * Competitive salary and bonus structure * Stock grant opportunities dependent on your role, employment status, and location * Additional perks and benefits based on your employment status and country * The flexibility of remote work, including optional WeWork access **Diversity, Equity, and Inclusion** At blithequark, we're committed to creating a workplace that's inclusive, diverse, and empowering. We believe in the power of innovation and collaboration, and we're passionate about making a meaningful impact on the lives of our customers and employees. We're an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity, or other applicable legally protected characteristics. **How to Apply** If you're a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you! **Equal Employment Opportunity** blithequark is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities, and perspectives. We will provide accommodation on request throughout the recruitment, selection, and assessment process for applicants with disabilities. If you require accommodation, please inform our Talent Acquisition Team at [email protected] of the nature of the accommodation that you may require, to ensure your equal participation. **Data Protection** We began using Covey on March 30, 2025. For more information about our data protection practices, please visit our Privacy Policy. You can review the independent bias audit report covering our use of Covey here: https://getcovey.com/nyc-local-law-144