**Experienced Customer Success Manager I | Israel**

Are you a passionate business builder with a knack for building genuine and durable customer relationships? Do you thrive in fast-paced environments and enjoy tackling complex, challenging problems? If so, we're looking for a talented Customer Success Manager I to join our team at blithequark! **About blithequark** blithequark is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. With a fully owned payroll infrastructure and AI-powered tools, we support every worker type in 100+ countries, helping businesses scale smarter, faster, and more compliantly. Our team of 5,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers. **Why Join blithequark?** As the fastest-growing Software as a Service (SaaS) company in history, blithequark is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. With a $12 billion valuation and $800 million in Annual Recurring Revenue (ARR) in just over five years, you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work. **Your Role at blithequark** As a Customer Success Manager I, you'll be the face and voice of blithequark for our clients, both internally and externally. You'll be responsible for building genuine and durable customer relationships while converting those relationships into opportunities for long-term revenue growth. You will serve as our client's trusted advisor by providing strategic guidance on operational and product-related issues. Simultaneously, you will be an internal advocate for clients with blithequark by championing new products and capabilities to facilitate the expansion of each client's business with blithequark. **Responsibilities:** * Accounts: The CSM 1 will be responsible for a high volume of small spend accounts in either our SMB/MM or ENT segments. * Risk: Identify and flag risks that will lead to customer churn. * Relationships: Build relationships with clients by identifying pain points, providing solutions, and recognizing opportunities for growth and revenue generation. * Product: Be the voice of the customer by collecting product and operational feedback and sharing it with relevant internal stakeholders. * Responsible for providing a high-quality experience to our customers on a day-to-day basis. * Coordinate with internal stakeholders to ensure timely response and completion of customer requests. * Drive adoption of platform features that will lead to a better customer experience and better retention. **Qualifications:** * You have a minimum of 2+ years of relevant work experience, including client-facing experience. * Have previous experience in at least one of the following: fast-growth startup, top-tier management consulting, investment banking, or private equity. * A relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners’ successes with them. * Quantitatively inclined and data savvy, you may not be a SQL expert, but you enjoy drawing quick, insightful conclusions from complex data sets, asking critical questions, and synthesizing raw numbers into simple, actionable recommendations. * A reliable, motivated self-starter with a passionate growth mentality. You enjoy fast-paced environments, aren’t deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility. * Have a solid track record of achievement - e.g., had success in a top-tier company, delivered quantifiable business impact, quickly assumed responsibilities, or won competitive awards. * Have a strong analytical foundation with the ability to manipulate and synthesize data. * Are curious by nature and interested in making an impact. **Total Rewards:** Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. **Some things you’ll enjoy:** * Stock grant opportunities dependent on your role, employment status, and location. * Additional perks and benefits based on your employment status and country. * The flexibility of remote work, including optional WeWork access. **About Our Culture:** At blithequark, we're an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity, or other applicable legally protected characteristics. **How to Apply:** If you're a passionate business builder with a knack for building genuine and durable customer relationships, we encourage you to apply for this exciting opportunity at blithequark. Please visit our careers page to learn more about our company culture and to submit your application. **Equal Employment Opportunity:** blithequark is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities, and perspectives. We will provide accommodation on request throughout the recruitment, selection, and assessment process for applicants with disabilities. If you require accommodation, please inform our Talent Acquisition Team at [email protected] of the nature of the accommodation that you may require, to ensure your equal participation. **Automated Employment Decision Tool (AEDT):** We use Covey as part of our hiring and/or promotional processes. As part of the evaluation process, we provide Covey with job requirements and candidate-submitted applications. Certain features of the platform may qualify it as an Automated Employment Decision Tool (AEDT) under applicable regulations. For positions in New York City, our use of Covey complies with NYC Local Law 144. **Data Protection:** For more information about our data protection practices, please visit our Privacy Policy. You can review the independent bias audit report covering our use of Covey here: https://getcovey.com/nyc-local-law-144