Experienced Customer Success Manager for Strategic Account Management and Solution Adoption – Remote Opportunity in Germany

Welcome to blithequark At blithequark, we are passionate about driving innovation and excellence in the industry. As a leader in our field, we are committed to delivering exceptional solutions that exceed our customers' expectations. We believe in fostering a culture of diversity, equity, and inclusion, and we are dedicated to making a positive impact on our communities. Our award-winning culture is built on the principles of collaboration, creativity, and customer-centricity, and we are excited to welcome a talented and driven Customer Success Manager to our team. About the Role We are seeking a highly motivated and experienced Customer Success Manager to join our team in Germany. As a Customer Success Manager at blithequark, you will play a critical role in driving the successful adoption and expansion of our solution with your assigned accounts. You will serve as the internal voice of the customer, working closely with other blithequark teams and partners to exceed customer expectations and deliver exceptional results. Your passion for customer success, combined with your expertise in marketing, CDP/Tag Management/MarTech, or a similar SaaS environment, will enable you to make a significant impact on our customers' businesses and drive long-term growth and success. Key Responsibilities Develop and execute strategic account plans to drive customer success and expansion Build and maintain strong relationships with key decision-makers and stakeholders at assigned accounts Collaborate with cross-functional teams, including sales, marketing, and product, to ensure alignment and effective communication Provide exceptional customer service and support to ensure high customer satisfaction and retention Identify and pursue new business opportunities within existing accounts, driving revenue growth and expansion Stay up-to-date with industry trends and developments, applying this knowledge to drive innovation and excellence in customer success Participate in sales calls, product demos, and other customer-facing activities to promote blithequark's solution and build trust with customers Analyze customer data and feedback to identify areas for improvement and optimize customer success strategies Requirements Fluency in German and English is essential for this role At least 2+ years of recent experience in Professional Services/Consulting/Customer Success/Business Development is required Experience in Marketing, CDP/Tag Management/MarTech, or a similar SaaS environment is highly preferred Experience working with enterprise customers is also preferred, although not essential A strong understanding of customer success principles and practices, with a proven track record of driving customer adoption and expansion Excellent communication, interpersonal, and project management skills, with the ability to work effectively in a remote environment A strong analytical mindset, with the ability to analyze customer data and feedback to drive insights and optimization What We Offer At blithequark, we are committed to providing our employees with a comprehensive range of benefits and perks that support their well-being, growth, and success. These include: An award-winning culture that is built on the principles of diversity, equity, and inclusion A commitment to diversity, equity, and inclusion, with a range of initiatives and programs to support underrepresented groups 15 hours of paid work time for volunteer activities and programs, enabling you to give back to your community Remote-first working, with the flexibility to work from anywhere and maintain a healthy work-life balance New hire stipends to assist with purchasing the things you need to support a successful home office environment Share in the success of blithequark by becoming an owner of the company, with new hire equity grants and opportunities for long-term growth A paid time-off policy that offers flexibility to take time when needed, combined with robust leave programs and extended paid parental leave Company holidays and celebrations, with opportunities to connect with your colleagues and have fun Health and wellness programs to support your physical, mental, social, and financial well-being, including access to over 6,000 courses and training programs Market competitive benefits programs, with a range of options to support your individual needs and circumstances Career Growth and Development At blithequark, we are committed to supporting the growth and development of our employees, with a range of opportunities for learning, training, and career advancement. These include: Access to over 6,000 courses and training programs, covering a range of topics and skills Professional development opportunities, with a focus on customer success, marketing, and SaaS industry trends Mentorship and coaching, with experienced leaders and professionals who can provide guidance and support Opportunities for career advancement, with a range of roles and positions available across the company A culture of innovation and experimentation, with the freedom to try new things and take calculated risks Our Culture and Values At blithequark, we are proud of our award-winning culture, which is built on the principles of diversity, equity, and inclusion. We believe in fostering a workplace that is collaborative, creative, and customer-centric, with a range of initiatives and programs to support our employees' well-being and success. Our values include: A customer-centric approach, with a focus on delivering exceptional customer experiences and outcomes A commitment to diversity, equity, and inclusion, with a range of initiatives and programs to support underrepresented groups A culture of innovation and experimentation, with the freedom to try new things and take calculated risks A focus on collaboration and teamwork, with a range of opportunities for cross-functional working and knowledge-sharing A passion for learning and growth, with a range of opportunities for training, development, and career advancement How to Apply If you are a motivated and experienced Customer Success Manager looking for a new challenge, we encourage you to apply for this exciting opportunity at blithequark. Please submit your application, including your resume and a cover letter, and we will be in touch to discuss your qualifications further. Join Our Team At blithequark, we are excited to welcome a talented and driven Customer Success Manager to our team. With a range of benefits, perks, and opportunities for growth and development, we believe that this is an exceptional opportunity for anyone looking to take their career to the next level. So why not apply today and join our award-winning team?