Experienced Customer Success Manager for German-Speaking Markets – Driving Hotelier Success through Personalized Support and Innovative Solutions

Welcome to blithequark: Where Customer Success Meets Innovation Imagine being part of a dynamic team that celebrates individual success, fosters growth, and pushes boundaries to achieve excellence. At blithequark, we're not just another scale-up; we're a community of like-minded individuals passionate about delivering exceptional customer experiences. Our hearts beat for our customers, and we're dedicated to helping them succeed in the ever-evolving hospitality landscape. Your Role as a Customer Success Manager at blithequark As a Customer Success Manager, you'll be the driving force behind our customers' success in the German, Austrian, and Swiss markets. Your energy and passion for delivering top-notch support will be the key to our customers' happiness. You'll take ownership of the entire customer journey, from onboarding to continued success, ensuring that our customers receive the highest quality support and guidance throughout their journey with the blithequark platform and products. Your primary focus will be on: Managing the whole customer journey for your clients, from onboarding to continued success, to ensure seamless adoption and maximum outcomes Maintaining a deep understanding of our products and speaking with customers about the most relevant features to maximize their success Taking responsibility for customer retention by conducting regular check-in calls, client workshops, or strategic business reviews to ensure our customers are achieving their goals Identifying opportunities for expansion and educating customers about additional blithequark products to help them grow and thrive Engaging in internal product discussions, translating customer usage and feedback into actionable insights and feature ideas to drive innovation and improvement About blithequark: Empowering Hoteliers to Deliver Exceptional Guest Experiences In today's digital society, personalization and human touch are more important than ever. However, complex technology and price-driven online travel agencies (OTAs) often overpower these essential elements. At blithequark, we're committed to helping hoteliers take back what they stand for: hospitality. Our solutions empower hoteliers to own the full guest experience, from start to end, and tailor each stay to their guests' unique needs. With blithequark, everybody wins. Our easy-to-use solutions save hoteliers time, money, and resources, which they can invest back into their guests, delivering experiences that will last a lifetime. What You Bring to the Team We're looking for talented individuals who share our passion for customer success and hospitality. If you: Are a graduate or have experience in SaaS and hospitality, we'd love to hear from you Have prior experience in a client-facing role, that's a big plus Have experience in eCommerce and working with Google Analytics, you'll be a valuable asset to our team Speak German at a native level and have excellent oral and written English skills, you'll be able to communicate effectively with our customers and team members What We Offer At blithequark, we're committed to providing our team members with an exceptional work environment, opportunities for growth, and a range of benefits, including: A group of energetic, multicultural colleagues who are best in their field A remote working setup with local hubs in various locations, offering flexibility and autonomy The opportunity to carve your own signature into the growth story of blithequark and make a meaningful impact A development budget and resources to support your career growth and aspirations Career Growth and Learning Benefits At blithequark, we believe in investing in our team members' growth and development. You'll have access to: Regular training and workshops to enhance your skills and knowledge Mentorship programs to help you navigate your career and achieve your goals Opportunities to attend industry events and conferences to stay up-to-date with the latest trends and innovations A culture of continuous learning and improvement, where your ideas and feedback are valued and encouraged Work Environment and Company Culture Our company culture is built on the principles of collaboration, innovation, and customer-centricity. We're a dynamic and inclusive team that values diversity, creativity, and open communication. You'll be working in a fast-paced, agile environment that's always looking for ways to improve and innovate. At blithequark, we prioritize our team members' well-being and happiness, offering a range of perks and benefits to support your work-life balance, including flexible working hours, wellness programs, and social events. Compensation, Perks, and Benefits We offer a competitive compensation package, including a salary, benefits, and perks that reflect your skills, experience, and contributions to the team. You'll also have access to a range of benefits, including health insurance, retirement plans, and paid time off. Join the blithequark Team: Apply Now If you're passionate about customer success, hospitality, and innovation, we'd love to hear from you. Apply now to join our dynamic team and embark on an exciting journey of growth, learning, and success. Don't miss this opportunity to make a meaningful impact and be part of a community that's shaping the future of hospitality. Apply now and discover a career that's tailored to your skills, interests, and aspirations. We can't wait to welcome you to the blithequark team!