Experienced Customer Care Advisor – Delivering Exceptional Support and Driving Sales Growth in Sustainable Solutions at blithequark

Introduction to blithequark blithequark is a pioneering technology company that has revolutionized the way homeowners adopt sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. With a strong commitment to making these products more affordable, accessible, and easier to understand, blithequark has empowered over 1 million homeowners to make a positive impact on the environment. Our innovative, AI-powered applications and developer tools have also become the go-to solutions for thousands of professionals in the home efficiency and solar industries, driving more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Since 2018, our platform has facilitated over $27 billion in financing for sustainable solutions, cementing our position as a leader in this space. Our Mission and Values At blithequark, we are driven by a passion for creating a more sustainable future. Our award-winning nonprofit, GivePower, is a testament to our commitment to making a positive impact on the world. By building and deploying life-saving water and clean electricity systems, we have changed the lives of over 1.6 million people across Africa, Asia, and South America. We believe that our work is not just about providing innovative solutions, but also about empowering individuals and communities to thrive. If you share our vision and values, we invite you to join our team as a Customer Care Advisor and be part of a dynamic and collaborative work culture that values excellence, integrity, and teamwork. Job Overview The Customer Care Advisor role is a critical component of our sales process, responsible for initiating sales conversations, building and managing prospect lists, and generating qualified leads that will be passed on to our sales team for follow-up. As a Customer Care Advisor at blithequark, you will be the face of our company, representing us as a subject matter expert and providing exceptional customer service and support to our clients. Your strong verbal and written communication skills, combined with your ability to display patience, empathy, and strong listening skills, will enable you to build trust with our customers and ensure that their needs are fulfilled in a timely and satisfactory fashion. Key Responsibilities Represent blithequark as a subject matter expert during a series of calls to customers, providing exceptional customer service and support Offer additional blithequark products to customers that may benefit from our other services, driving sales growth and revenue expansion Update blithequark systems to ensure that each interaction with a customer is well-documented and easily accessible Handle issues with diplomacy, ensuring that every customer is happy with their experience with blithequark and escalating issues to management when necessary Complete other tasks as deemed appropriate by your manager, demonstrating your flexibility and adaptability in a fast-paced and dynamic environment Essential Qualifications 3+ years of customer service and/or sales experience, with a proven track record of reliability and a strong work ethic Previous solar customer service or sales experience highly desired, with a strong understanding of the industry and its trends Excellent interpersonal, verbal, and written communication skills, with the ability to communicate complex information in a clear and concise manner Demonstrated ability to display patience, empathy, and strong listening skills, with a customer-centric approach to sales and service Ability to accept and apply coaching and feedback from leadership, with a commitment to continuous learning and professional development Preferred Qualifications Experience working in a fast-paced, dynamic environment, with a strong ability to prioritize tasks and manage multiple projects simultaneously Knowledge of AI-powered applications and developer tools, with a strong understanding of how technology can be leveraged to drive business growth and efficiency Proven track record of driving sales growth and revenue expansion, with a strong understanding of sales strategies and techniques Experience working in a collaborative team environment, with a strong ability to build relationships and work effectively with cross-functional teams Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Customer Care Advisor, you will have access to a range of training and development programs, including sales and service training, industry-specific training, and leadership development programs. You will also have the opportunity to work with a talented and experienced team, learning from their expertise and gaining valuable insights into the industry. With a strong focus on innovation and continuous improvement, we encourage our employees to think creatively and develop new solutions to complex problems. If you are looking for a challenging and rewarding career with opportunities for growth and advancement, we invite you to join our team at blithequark. Work Environment and Company Culture At blithequark, we pride ourselves on our collaborative and dynamic work culture. Our employees are passionate, talented, and committed to making a positive impact on the world. We believe in fostering a work environment that is inclusive, supportive, and empowering, where everyone has the opportunity to thrive and grow. With a range of perks and benefits, including flexible working hours, remote work options, and a comprehensive benefits package, we are committed to supporting the well-being and happiness of our employees. If you are looking for a company that values its employees and is committed to making a positive impact on the world, we invite you to join our team at blithequark. Compensation, Perks, and Benefits As a Customer Care Advisor at blithequark, you can expect a competitive compensation package, including a hourly rate of $22/hr. You will also have access to a range of perks and benefits, including flexible working hours, remote work options, and a comprehensive benefits package. With a strong focus on employee well-being and happiness, we are committed to supporting your physical, emotional, and financial health. If you are looking for a company that values its employees and is committed to making a positive impact on the world, we invite you to join our team at blithequark. Conclusion If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! As a Customer Care Advisor at blithequark, you will have the opportunity to make a positive impact on the world, while also growing and developing your skills and expertise. With a range of career growth opportunities, learning benefits, and perks and benefits, we are committed to supporting your success and happiness. So why wait? Apply today and join our team of talented and passionate professionals at blithequark. Please mention the word **READY** and tag RMzguNjguMTM0LjE5NA== when applying to show you read the job post completely (#RMzguNjguMTM0LjE5NA==). We look forward to hearing from you!