Experienced Customer Success Manager – Driving Growth and Delivering Value to Clients in the Accounting and Financial Services Sector

Welcome to blithequark blithequark is the global leader in practice management software for growth-minded accounting firms, providing an award-winning, highly collaborative cloud platform that streamlines work and communication. Our innovative solutions enable the average accounting firm using blithequark to save 18.5 hours per week, per employee, resulting in increased productivity and efficiency. With customers in 34 countries and a globally distributed team, we are well-funded, ranked #1 on G2, and have a fantastic team culture built on our values. We are growing rapidly and making a global impact in the accounting and financial services sector. About the Role Are you a motivated and results-driven professional who enjoys taking ownership of customer relationships and driving growth? Do you have a passion for solving customer challenges and ensuring their success? As a Customer Success Manager at blithequark, you will be responsible for your own portfolio of customers, becoming an expert in practice management best practices and providing consultative advice to help customers achieve success. You will manage projects that drive change, while also acting as a vital link between your customers and the wider blithequark team. Key Responsibilities Develop and own a quarterly success strategy for your portfolio of customers, focusing on identifying churn risks and maximizing revenue from healthy accounts. Build strong, empathetic relationships with your customers, understanding their challenges and driving value through blithequark’s solutions. Become a subject matter expert in our Invoicing & Payments product, and lead customers through adoption and training. Proactively promote adoption to targeted customers. Manage customer renewals and ensure customer retention. Stay up-to-date with blithequark’s Product Roadmap, and promote, demo, and relay upcoming features to customers. Monitor customer health and usage metrics, acting proactively to address any issues. Advocate for your customers internally, providing valuable feedback to departments like Product, Sales, and Support. Key performance metrics will include Retention and Expansion, typically reported as Net Revenue Retention (NRR) or Net Growth. About You To be successful in this role, you will have: Experience in a B2B SaaS role (Customer Success, Account Management, Consulting, or Training) with a proven track record of success. Knowledge of the accountancy software market (ideal but not essential). A strategic thinker with a results-driven mindset, and comfortable working with targets. Strong relationship-building skills and a passion for delivering value to customers. Excellent communication and presentation skills. Tenacious – constantly looking for new ways to better serve your customers, whether by providing useful information or sharing best practices. Curious – eager to learn how top accounting firms operate and sharing those insights in a consultative manner. Strong project management skills and experience working with cross-functional teams. Based in the UK, and comfortable working remotely with occasional travel to customer sites for visits or events (approximately 5-10% of your time). Essential Qualifications In addition to the above, you will have: A strong understanding of customer success principles and practices. Experience with customer relationship management (CRM) software and other sales tools. Excellent problem-solving skills and the ability to think critically. A strong work ethic and the ability to work independently in a fast-paced environment. Preferred Qualifications While not essential, the following qualifications are preferred: A degree in Business, Marketing, or a related field. Certifications in customer success or a related field. Experience working in the accounting or financial services sector. Knowledge of blithequark’s products and services. Skills and Competencies To be successful in this role, you will need to possess the following skills and competencies: Communication skills: Excellent written and verbal communication skills, with the ability to communicate complex ideas in a clear and concise manner. Interpersonal skills: Strong relationship-building skills, with the ability to build trust and rapport with customers and colleagues. Problem-solving skills: Excellent problem-solving skills, with the ability to think critically and outside the box. Time management skills: Strong time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously. Adaptability: Ability to adapt to changing circumstances and priorities in a fast-paced environment. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Customer Success Manager, you will have access to: Training and development programs: Ongoing training and development programs to help you build your skills and knowledge in customer success and the accounting and financial services sector. Mentorship: Mentorship from experienced professionals in the field, who can provide guidance and support in your career development. Career advancement opportunities: Opportunities for career advancement within the company, as we continue to grow and expand our operations. Industry events and conferences: Opportunities to attend industry events and conferences, to stay up-to-date with the latest trends and developments in the field. Work Environment and Company Culture At blithequark, we pride ourselves on our positive and inclusive company culture. As a Customer Success Manager, you will be part of a dynamic and supportive team, with a strong focus on: Collaboration: Collaboration and teamwork, with a focus on achieving common goals and objectives. Innovation: Innovation and creativity, with a focus on finding new and better ways to deliver value to our customers. Diversity and inclusion: Diversity and inclusion, with a focus on creating a welcoming and inclusive environment for all employees. Work-life balance: Work-life balance, with a focus on supporting our employees in their personal and professional lives. Compensation, Perks, and Benefits As a Customer Success Manager at blithequark, you will be eligible for a competitive salary and benefits package, including: Salary: A competitive salary, reflective of your experience and qualifications. Benefits: A range of benefits, including health insurance, retirement savings, and paid time off. Perks: A range of perks, including flexible working hours, remote work options, and access to the latest technology and tools. Bonuses and incentives: Bonuses and incentives, based on performance and achievement of targets. Conclusion If you are a motivated and results-driven professional, with a passion for customer success and a desire to work in a dynamic and supportive team, then we want to hear from you. As a Customer Success Manager at blithequark, you will have the opportunity to make a real difference in the lives of our customers, while also developing your skills and knowledge in a rapidly growing and innovative company. So why not apply today and take the first step towards an exciting and rewarding career with blithequark? We recruit and reward people based on capability and performance. We don’t discriminate based on race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, physical or cognitive ability, and other diversity dimensions that may hinder inclusion in the organization. Generally, if you are a good person, we want to talk to you. If there are any adjustments or accommodations that we can make to assist you during the recruitment process, and your journey at blithequark, contact us for a confidential discussion.