**Experienced Customer Success Manager – Commercial Contractor Industry Expertise**

Are you a seasoned professional with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments and have a knack for building strong relationships with customers? If so, we invite you to join blithequark, a groundbreaking software solution purpose-built to support today's commercial contractors, as our next Manager of Customer Success. At blithequark, we're revolutionizing the commercial contracting industry by empowering contractors with AI-driven tools to conquer chaos, boost efficiency, skyrocket profitability, and ultimately, deliver exceptional service. Our cutting-edge platform is designed to help contractors manage their businesses from quick service calls to full project management, and we're looking for a talented Customer Success Manager to join our team. As a Manager of Customer Success, you'll play a critical role in helping us build out a critical function for the company. You'll lead, mentor, and develop our Customer Success team, ensuring our customers achieve maximum value from our platform. With a focus on driving customer satisfaction, retention, and expansion, you'll work closely with our leadership team to develop and execute strategies that align with our overall company goals and mission. **What We Look For** We're seeking an experienced Customer Success Manager with a proven track record of building and scaling Customer Success teams. If you have: * At least 2 years of experience in a leadership role, with a strong background in Customer Success, account management, or a related field * Proven leadership and management skills, with a track record of coaching and mentoring team members * Experience building Customer Success processes and best practices to ensure customers achieve desired outcomes * Exceptional people skills, with the ability to build trust across both internal and external stakeholders * Strong analytical and problem-solving abilities, with a data-driven approach to decision-making * Familiarity with Customer Success tools like Gainsight and Salesforce, and a willingness to learn and adapt to new technologies * A deep understanding of the commercial contractor industry, with experience working with contractors or construction companies **What You'll Do** As our Manager of Customer Success, you'll be responsible for: * Leading, mentoring, and developing the Customer Success team, including hiring, performance management, and career development * Overseeing the onboarding, training, and ongoing support for customers, ensuring maximum value from blithequark * Owning key performance indicators (KPIs) for the Customer Success team, such as Net Promoter Score (NPS), revenue retention, and expansion metrics * Acting as a strategic partner and escalation point for key customer accounts, resolving challenges and fostering satisfaction and advocacy * Proactively identifying at-risk accounts, developing and executing tailored retention strategies * Monitoring and enhancing customer engagement to drive adoption of blithequark's mission-critical software * Implementing and refining Customer Success processes and best practices to ensure customers achieve desired outcomes * Standardizing and scaling team systems, workflows, playbooks, and best practices to improve outcomes and efficiency while supporting a growing customer base * Leveraging data analytics to identify trends, uncover opportunities, and implement improvements that drive success for both customers and blithequark * Working with the leadership team to develop and execute strategies for customer retention and expansion * Serving as the voice of the customer by collecting and synthesizing feedback to influence product development and company priorities across Product, Sales, and Implementation * Championing a customer-centric culture, ensuring every team interaction reflects blithequark's commitment to excellence and empowering commercial contractors **Where You'll Go (and How Often)** As a Manager of Customer Success, you'll have the opportunity to travel up to 25% to support on-site implementations and customer engagement. You'll work closely with our customers across the US and Canada, building strong relationships and ensuring they achieve maximum value from our platform. **What We Offer** At blithequark, we're committed to providing our team members with a comprehensive benefits package, including: * Generous equity grant, becoming an owner in our company * MacBook computer provided * Comprehensive benefits package * Flexible PTO and hybrid work schedules * Work from home stipend * Hubs in Los Angeles, Toronto, and Raleigh with hybrid work schedules and lunch provided for in-office days * Company events like BBQs and team-building activities, both in-person and virtual * Fast-paced, collaborative, and dynamic work environment * Opportunities for growth and career advancement * Chance to work with cutting-edge technology and innovative solutions * The chance to get in on the ground floor and build something truly groundbreaking for ourselves and our amazing customers **About blithequark** Join blithequark, the largest commercial trade platform in the country, as we transform the multi-billion dollar commercial contracting industry! We're not just talking incremental improvements – we're talking a full-scale revolution, empowering the hardworking heroes who build and maintain the infrastructure that keeps our world running. With a $1 billion valuation and a $127M Series C funding round led by industry-leading investors, we're fueling our aggressive growth and commitment to equipping contractors with AI-driven tools to conquer chaos, boost efficiency, skyrocket profitability, and ultimately, deliver exceptional service. If you're ready to tackle big challenges, work with a passionate team, and build something extraordinary, blithequark is the place for you. Apply now to join our team and be part of a rocketship!