**Experienced Customer Success Representative II - Remote**

Are you a customer-centric professional with a passion for delivering exceptional service and driving long-term customer satisfaction? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join the team at blithequark, a leading provider of promotional products and decoration services, as an Experienced Customer Success Representative II - Remote. **About blithequark** blithequark is the industry's biggest and most diverse offering of promotional products and decoration services. We don't just create products - we inspire brand experiences. Our team is dedicated to helping brands leave lasting impressions, and we're committed to making a positive impact on the world around us. With a strong focus on sustainability, innovation, and customer satisfaction, we're a company that truly values its employees and the work they do. **What We Offer You** At blithequark, we're committed to providing our employees with a comprehensive benefits package that includes: * Full healthcare and benefits, including medical, vision, dental, short-term disability, and more! * Flexible scheduling to accommodate your needs and work-life balance * 401k Matching to help you plan for your future * Generous Paid Time Off and Holidays to recharge and relax * blithequark Cares Share Fund - donating to teammates in times of need **Why You'll Make It Your Career** We value our employee's contributions in a collaborative and inclusive work environment. Our culture encourages listening, understanding, and a sense of empathy, making blithequark stronger. As the industry leader for environmental responsibility, sustainability is the key to every decision we make. We invest heavily in modernization, operating more efficiently with cutting-edge digital technology. **Our Values** At blithequark, we live by five core values that guide everything we do: * **Delight Customers**: Treat our customers the way you'd like to be treated. * **Think Team**: Work together to get the job done. Be inclusive and collaborative. * **Own It**: Be accountable. Embrace challenges as opportunities, roll up your sleeves, and make it happen. * **Work Smart**: Time is valuable. Focus on the things that can have the biggest impact on our business and customers. Be inquisitive and innovative. * **Say It Like It Is**: Be candid, honest, and respectful. Offer constructive insights and welcome other's input. **Our Businesses** blithequark is a diverse company with several businesses under its umbrella, including: * Leed's: the premier supplier of high-quality promotional products, with goods ranging from pens and drinkware to bags and mobile tech. * Bullet: a leading supplier of low-price promotional products, offering deep inventory, reliable service, and 24-hour turnaround. * Trimark: a leading developer and manufacturer of logo'd apparel for the Canadian and U.S. promotional industries. * JournalBooks: a company that believes in creative minds working together to create something truly unique in journals and planners. * ETS: a company that provides the very best in service, product selection, printing capabilities, and competitive pricing, focused on drinkware. * Spoke: a company that offers print-on-demand solutions and premium product assortment to help expand your inventory and fulfill your event and gifting needs. **The Position** As an Experienced Customer Success Representative II - Remote, you'll focus on supporting and growing customer relationships by providing proactive service and outbound support to assigned accounts. You'll work with a range of customers and provide additional support to other segments as needed. You'll use established tools and systems to manage inquiries, resolve issues, and document activity accurately. This role also involves coordination with internal teams to ensure a seamless customer experience. **Key Responsibilities** * Take the lead on customer interactions for assigned accounts while working within a team-based support model to address needs and service inquiries. * Respond to inbound and outbound calls and emails from customers and internal partners. * Support the end-to-end order process and help identify opportunities for account growth. * Build and strengthen customer relationships to support long-term retention and help meet growth-related KPIs. * Develop a deep understanding of blithequark's products and services to offer informed recommendations, including upselling and cross-selling when appropriate. * Accurately document customer interactions and account activity in internal systems. * Represent the blithequark brand by clearly communicating the value of our products and what sets us apart in the market. * Collaborate with teammates to manage call flow, share workload, and maintain responsiveness during high-volume periods. * Participate in regular team meetings to review performance benchmarks and align on weekly and team goals. * Perform other duties as assigned. **Skills and Knowledge** * Strong verbal and written communication skills * Active listening and empathy in customer interactions * Effective time management, organization, and prioritization in a fast-paced environment * Technical aptitude and ability to quickly learn and navigate internal systems and software * Attention to detail and a high degree of accuracy in all work * Professional, adaptable, and able to engage with a wide range of customer personalities and internal partners * Willingness to continuously learn and contribute to team and department goals **Minimum Qualifications** * High school diploma or GED * Minimum of one year in a customer service or customer-facing role at blithequark * Proficiency in Microsoft Office (Outlook, Word, Excel) * Ability to learn and navigate multiple internal systems and tools * Strong written and verbal communication skills **Residency Requirements** * Must be located in one of the following states: Colorado, Florida, Georgia, Illinois, Kentucky, Massachusetts, Michigan, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Texas, Washington, or Utah. **Shifts Available** * M-F 8:00AM - 4:30PM or 8:30AM - 5:00PM EST * M-F Any start time between 9:00AM - 5:30PM EST - 11:00AM - 7:30PM EST * M-F 11:00AM - 7:30PM EST **Together We Inspire Pride** We want our team members to be proud of the essential work they do, our commitment to sustainability, and the overall customer experience. We're a culture that will invest heavily in our people, our company, and in state-of-the-art technology to be at the forefront of innovation. **Equal Opportunity Employer** blithequark is an equal opportunity employer. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics, or any characteristic applicable under state, federal, and local laws. **Fraud Disclaimer** blithequark is aware of recruitment scams in which individuals are falsely claiming to represent our company and/or our employees. All legitimate communication from blithequark will come from our Applicant Tracking System, LinkedIn Recruiter, or a verified blithequark email address ending in @pcna.com. We do NOT conduct interviews via instant messaging platforms like Skype or request sensitive personal information early in the hiring process. If you receive a message that seems suspicious, we recommend verifying its legitimacy and immediately reporting any fraudulent activity. **Apply Now** If you're a motivated and customer-focused professional looking for a new challenge, we invite you to apply for the Experienced Customer Success Representative II - Remote role at blithequark.