**Experienced Customer Success Coordinator & Temporary Support Specialist – Medicare Industry Expertise**

At blithequark, we are on a mission to revolutionize the way Medicare beneficiaries navigate the complex healthcare landscape. Our cutting-edge platform for Medicare shopping and enrollment has been built on two decades of trusted relationships with carriers and brokers, providing them with proven technology, unparalleled distribution, and the gold standard in drug pricing. As a key member of our Customer Success team, the Experienced Customer Success Coordinator & Temporary Support Specialist will play a vital role in ensuring seamless customer experiences, resolving issues, and driving business growth. **Job Summary:** We are seeking a highly motivated and customer-centric individual to join our team as a Temporary Customer Success Coordinator & Support Specialist. This dynamic role requires a self-starter who can adapt to changing priorities, manage multiple tasks, and provide exceptional support to our customers, internal teams, and leadership. As a key liaison between our customers and internal stakeholders, you will be responsible for coordinating solutions, resolving issues, and driving process improvements. **Key Responsibilities:** As a Temporary Customer Success Coordinator & Support Specialist, you will be responsible for the following key areas: ### Services Coordinator (45%) * Provide administrative and technical support to customer success and operations management functions, including scheduling, preparing customer communications, and monitoring timelines. * Assist customer success managers and operations personnel in the coordination and completion of projects, including internal improvement projects, documentation projects, and customer-specific projects. * Communicate any issues, problems, or additional information to customer success managers and recommend solutions. * Monitor and evaluate project activity and report on progress to project managers and leadership. ### Customer Service (45%) * Provide customer service via the telephone and/or Internet, including support tickets, instant messaging, and email. * Handle customer inquiries and resolve support issues, coordinating with customers as needed and escalating issues to internal stakeholders when necessary. * Assist with data file collection, validation, and issue resolution. * Perform other customer service duties as requested. ### Administration (10%) * Perform administrative duties as assigned, including data entry, reporting, and other tasks. **What We Are Looking For:** To succeed in this role, you will need to possess the following skills and qualifications: * Experience working with all levels in an organization, both internal and customer organizations. * Ability to work directly with customers, vendors, and other service providers unsupervised. * Customer management skills, including project management, resolving issues, setting customer expectations, customer training support, and building customer relationships. * Ability to follow instructions well and quickly adapt to changing priorities. * Self-starter, ability to manage to deadlines with little to no direct supervision. * Verbal and written communication skills. * Listening and problem-solving skills, with the ability to proactively address issues and coordinate solutions. * General technical knowledge needed to support customers. * Ability to recognize areas of improvement and propose those to the team for continual process improvement. * Collaborative team player. * Quick learner. * Microsoft Office products, including Word, Excel, Visio, and MS Project. * SaaS implementation experience a plus. * Medicare industry knowledge a plus. **What Will Make You Stand Out:** To excel in this role, you will need to possess the following skills and qualifications: * Ability to multi-task and work in a fast-paced environment. * Prioritization savvy – ability to determine appropriate priorities, responsive to urgent requests, and ability to escalate as appropriate. * Strong analytical and problem-solving skills, with the ability to think critically and creatively. * Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, internal stakeholders, and leadership. **Qualifications:** To be considered for this role, you will need to possess the following qualifications: * A BS/BA Degree. * 3-5 years of relevant experience or equivalent combination of experience and education. * 3+ years of experience working directly with customers in a client service capacity. * 3+ years of experience in using software reporting tools. **What We Offer:** As a Temporary Customer Success Coordinator & Support Specialist at blithequark, you will have the opportunity to work with a dynamic team, develop your skills and expertise, and contribute to the growth and success of our organization. We offer a competitive compensation package, including: * Competitive salary and benefits package. * Opportunities for career growth and professional development. * Collaborative and dynamic work environment. * Recognition and rewards for outstanding performance. * Access to cutting-edge technology and tools. * Flexible work arrangements and work-life balance. **How to Apply:** If you are a motivated and customer-centric individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity:** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.