**Director, Customer Success at blithequark**

Are you a seasoned leader with a passion for driving customer success and growth? Do you thrive in fast-paced, dynamic environments where no two days are ever the same? Look no further than this exciting opportunity to join blithequark as a Director of Customer Success. As a key member of our Emerging Business Customer Success (EBCS) team, you will play a critical role in scaling our next-generation solutions and pioneering how new acquisitions and innovative products accelerate customer value and business growth. **About blithequark** At blithequark, we're on a mission to empower innovators and creators to turn their ideas into reality. Our software helps build a better world designed and made for all, from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We take great pride in our culture, which guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world. **The Role** As a Director of Customer Success at blithequark, you will be responsible for overseeing the Adoption and Implementation efforts across the Americas region, with a core focus on driving the success of our Emerging Business lines and expanding our Industry Cloud solutions. This is a senior leadership role that requires a proven track record of leading high-performing teams and driving successful customer outcomes. **Key Responsibilities** * Lead the AMER Customer Adoption and Implementation Consulting teams, ensuring scalable, outcome-focused engagement across a diverse set of emerging solutions * Design and execute regional adoption strategies that reflect the stage and growth profile of each product, from pilot to enterprise-ready * Align closely with stakeholders across Sales, Marketing, and Global Customer Success to co-create and execute unified go-to-market strategies for new and evolving offerings * Drive consistency in onboarding, activation, and value delivery to position customers for renewal, expansion, and advocacy * Oversee implementation delivery for Emerging Business customers, with a focus on service excellence, repeatability, and alignment with product intent * Evolve team structure, tools, and practices to support maturing solutions and shifting customer expectations * Serve as a regional advocate for customer needs and influence roadmaps, success offerings, and enablement plans for newly acquired or evolving products * Embed a mindset of learning, iteration, and scale, ensuring the team can flex to meet both early adopters and mainstream users where they are **Minimum Qualifications** * 4+ years of Customer Success/Account Management experience * 10+ years of leadership experience * Proven track record of leading high-performing teams and driving successful customer outcomes * Experience with designing and executing adoption strategies for emerging products and solutions * Strong understanding of SaaS business models, customer engagement practices, and value delivery frameworks * Proficiency in Salesforce (SDFC) * Ability to collaborate effectively with cross-functional stakeholders and influence strategic initiatives * Exceptional communication skills, with the ability to convey complex ideas and strategies to diverse audiences * Demonstrated ability to thrive in a fast-paced, dynamic environment and manage multiple priorities simultaneously * Deep knowledge of industry trends and best practices related to customer success and professional services * Familiarity with blithequark products and solutions, or experience in similar industries, is highly desirable * Willingness to travel as needed to support regional efforts and customer engagements **Preferred Qualifications** * Experience with the Flywheel strategy and its implementation * Knowledge of Industry Cloud solutions and their adoption strategies * Proven track record of driving customer growth and expansion * Experience with customer success metrics and analytics * Familiarity with Agile methodologies and their application in customer success **What We Offer** * Competitive compensation package, including a starting base salary between $167,600 and $271,150 * Annual cash bonuses and commissions for sales roles * Stock grants and a comprehensive benefits package * Opportunity to work with a diverse and inclusive team * Collaborative and dynamic work environment * Professional development and growth opportunities * Flexible work arrangements and remote work options **How to Apply** If you're a motivated and results-driven leader with a passion for customer success, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role. We can't wait to hear from you! **Equal Employment Opportunity** At blithequark, we're committed to building a diverse workplace and an inclusive culture that gives more people the chance to imagine, design, and make a better world. We consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status, or any other legally protected characteristic. **Diversity & Belonging** We take pride in cultivating a culture of belonging where everyone can thrive. Learn more about our diversity and inclusion initiatives here: https://www.blithequark.com/company/diversity-and-belonging **Are you an existing contractor or consultant with blithequark?** Please search for open jobs and apply internally (not on this external site).