**Experienced Customer Success Coordinator & Temporary Project Manager – Medicare Industry Support**

At blithequark, we're committed to revolutionizing the way Medicare beneficiaries navigate the complex healthcare landscape. Our cutting-edge platform has been a trusted partner for carriers, brokers, and Medicare shoppers for over two decades. As we continue to innovate and expand our services, we're seeking an exceptional Customer Success Coordinator & Temporary Project Manager to join our team. This dynamic role will play a vital part in ensuring seamless customer experiences, driving project success, and contributing to the growth of our organization. **Job Summary:** As a Customer Success Coordinator & Temporary Project Manager, you'll be responsible for providing top-notch support to our customers, managing projects, and coordinating with internal teams to deliver exceptional results. This temporary position is an excellent opportunity to gain valuable experience, develop your skills, and make a lasting impact on our customers' lives. **Key Responsibilities:** * **Services Coordinator (45%):** + Provide administrative and technical support to customer success and operations management functions. + Assist customer success managers and operations personnel in coordinating and completing projects. + Offer support with scheduling, preparing customer communications or presentations, monitoring timelines, attending meetings, and acting as a liaison to various departments and organizations. + Communicate any issues, problems, or additional information to customer success managers and recommend solutions. + Monitor and evaluate project activity, reporting on progress to project managers and leadership. * **Customer Service (45%):** + Provide customer service via the telephone and/or Internet (e.g., support tickets, instant message, email). + Assist with outbound customer communications as instructed. + Handle customer inquiries and resolve support inquiries. Coordinate with customers if additional information is needed. + Assist with data file collection, validation, issue resolution. + Perform other customer service duties as requested. * **Administration (10%):** + Perform administrative duties as assigned. **What We're Looking For:** * Experience working with all levels in an organization, both internal and customer organizations. * Ability to work directly with customers, vendors, and other service providers unsupervised. * Customer management skills, including project management, resolving issues, setting customer expectations, customer training support, and building customer relationships. * Ability to follow instructions well and quickly adapt to changing priorities. * Self-starter, ability to manage to deadlines with little to no direct supervision. * Verbal and written communication. * Listening and problem-solving skills; ability to proactively address issues and coordinate solutions. * General technical knowledge needed to support customers. * Ability to recognize areas of improvement and propose those to the team for continual process improvement. * Collaborative team player. * Quick learner. * Microsoft Office products, including Word, Excel, Visio, and MS Project. * SaaS implementation experience a plus. **What Will Make You Stand Out:** * Medicare industry knowledge a plus. * Ability to multi-task and work in a fast-paced environment. * Prioritization savvy – ability to determine appropriate priorities, responsive to urgent requests, ability to escalate as appropriate. **Qualifications:** * A BS/BA Degree. * 3-5 years of relevant experience or equivalent combination of experience and education. * 3+ years of experience working directly with customers in a client service capacity. * 3+ years of experience in using software reporting tools. **About Us:** At blithequark, we're dedicated to empowering Medicare beneficiaries to make informed decisions about their healthcare. Our platform has been a trusted partner for carriers, brokers, and Medicare shoppers for over two decades. We're committed to delivering a positive and uniquely personal experience for every Medicare beneficiary. Join our team and be part of a mission that's changing the face of healthcare. **What We Offer:** * Competitive compensation and benefits package. * Opportunities for career growth and professional development. * Collaborative and dynamic work environment. * Recognition and rewards for outstanding performance. * Comprehensive training and support. **How to Apply:** If you're a motivated and customer-focused individual with a passion for delivering exceptional results, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications. We can't wait to hear from you! **Note:** This is a temporary position, and the duration may vary based on the needs of the organization.