**Experienced Full Stack Customer Success Team Manager – Global Operations and Strategic Growth**

At blithequark, we're on a mission to revolutionize the way we approach customer success in the new technologies sector. As a pioneer in open source software and operating systems, we're committed to delivering outstanding customer experiences that drive revenue retention and growth. We're now seeking an exceptional Customer Success Team Manager to join our global team and help us achieve our ambitious goals. **About blithequark** blithequark is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. We're a founder-led, profitable, and growing company with a global presence, and we're proud to be a pioneer of global distributed collaboration. **The Role** As a Customer Success Team Manager at blithequark, you'll play a crucial role in driving high-performing teams and delivering exceptional customer experiences. You'll be responsible for analyzing regional performance metrics, identifying trends and opportunities for improvement, and implementing changes to increase efficiency and achieve business objectives. You'll work closely with the Head of Customer Success to develop strategies that enhance customer engagement, improve retention rates, drive upsells or cross-sells, and ultimately increase customer success. **Key Responsibilities** * Strategic planning and analysis: preparing communication plans, team meetings, and other messages shared in broader management forums, setting yourself and your team up for success. * Customer interactions and support to your team: resolving escalated customer issues requiring expertise or intervention, working closely with your team members to ensure timely resolution. * Team management: guiding and supporting your team members, helping them navigate complex customer situations, improve their skills, and achieve their goals. * Cross-functional collaboration: collaborating with other departments, such as Sales, Marketing, Product development, and Support, to ensure alignment on customer needs, feedback sharing, and coordinated efforts to drive customer success. * Documentation and reporting: ensuring changes are well documented, instilling quality and attention to detail in all you do. **What We're Looking For** * Excellent academic results at school and university * Bachelor's or equivalent degree in Business, Communication, or STEM * Knowledge and passion for Customer Success, revenue management, and technology, experience in SaaS or software industries * Track record of bringing exceptional Customer Success experience results * Commitment to continuous learning and improvement - curious, flexible, scientific * Creative problem-solving and cross-team collaboration * Experience growing and developing a CSM team * Hands-on approach to using data to drive team activities and continuous improvement * Willingness to travel up to 4 times a year for internal events **Nice-to-Have Skills** * Proficiency in various languages, such as Japanese, Korean, Spanish, Portuguese, German, French, or Italian, alongside an excellent command of English **What We Offer** * Distributed work environment with twice-yearly team sprints in person * Personal learning and development budget of USD 2,000 per year * Annual compensation review * Recognition rewards * Annual holiday leave * Maternity and paternity leave * Employee Assistance Programme * Opportunity to travel to new locations to meet colleagues from your team and others * Priority Pass for travel and travel upgrades for long haul company events **About Our Culture** At blithequark, we're committed to fostering a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. We're proud to give your application fair consideration, regardless of your identity. **How to Apply** If you're passionate about customer success and ready to take on a new challenge, please submit your application. We can't wait to hear from you! Why Join blithequark? At blithequark, we're not just looking for exceptional talent - we're looking for people who share our passion for innovation, collaboration, and customer success. As a Customer Success Team Manager, you'll have the opportunity to work with a global team of experts, drive business growth, and make a real impact on our customers' experiences. If you're ready to join a dynamic and forward-thinking company that values diversity, inclusion, and continuous learning, we'd love to hear from you. What We Value We value creativity, collaboration, and a willingness to learn and adapt. We believe that diversity of experience, perspectives, and background create a better work environment and better products. We're committed to fostering a workplace free from discrimination, and we're proud to give your application fair consideration, regardless of your identity. Our Benefits We offer a comprehensive benefits package that includes a distributed work environment, personal learning and development budget, annual compensation review, recognition rewards, and more. We're committed to supporting our employees' well-being and career growth, and we're proud to offer a range of benefits that reflect our values and ideals. How to Apply If you're passionate about customer success and ready to take on a new challenge, please submit your application. We can't wait to hear from you! Equal Opportunities Employer We're an equal opportunities employer, and we're committed to fostering a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. We're proud to give your application fair consideration, regardless of your identity. Originally Posted on Himalayas Originally posted on Himalayas