**Experienced Customer Service Representative – Remote within Arizona**

Are you a customer-centric professional with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and excel at resolving complex inquiries? If so, we invite you to join blithequark's dynamic team as an Experienced Customer Service Representative – Remote within Arizona. As a key member of our customer service team, you will play a vital role in supporting our dedication to delivering an exceptional and consistent customer experience. **About blithequark** blithequark is a leading provider of insurance products, committed to being there for our members when they need us most and supporting our communities. With a rich history dating back to 1975, we have established ourselves as a trusted partner in the insurance industry. Our affiliation with the Auto Club of Southern California (AAA) has enabled us to share values of service to our members, competitive pricing, and supporting our communities. We are proud to offer a thriving organization with abundant opportunities to learn, grow, and advance. **Job Summary** As an Experienced Customer Service Representative, you will work under general supervision to provide information and resolutions for our existing policy holders. You will be responsible for delivering an exceptional and consistent customer experience in a fast-paced contact center environment. Your primary focus will be on resolving complex inquiries, advising and assisting customers with policy and coverage changes, and identifying opportunities for upselling and cross-selling of various products and coverages. **Key Responsibilities** * Resolve complex inquiries by analyzing data using multiple information systems and policy/contract manuals to determine proper course of action in a timely manner * Deliver an exceptional and consistent customer experience in a fast-paced contact center environment * Advise and assist customers with making policy and coverage changes and all other service requests while ensuring sufficient coverage for the policyholder * Identify opportunities for upselling and cross-selling of various products and coverages * Complete all transactions in accordance with company policy and PCI compliance * Deliver superior results by achieving individual and departmental goals and objectives * Using blithequark information systems, record and document customer interactions, details of inquiries, complaints and actions taken * Retain policyholders through efficient and effective problem resolution and customer service skills * Resolve escalated customer contacts through polite and professional communication * Partner and communicate with other departments to maintain a quality customer experience **Qualifications** * High School diploma or equivalent required, College degree preferred * Strong computer, phone, typing, grammar and multitasking skills * Ability to provide an exceptional and consistent customer experience, while balancing efficiency and quality of work * Strong active listening skills * Ability to interpret and comply with company guidelines and procedures * Must maintain high standards of confidentiality by maintaining sensitive information * Ability to adapt to change and perform effectively in a fast-paced environment * Demonstrate flexibility to work various work days, extended hours, including weekends, nights and holidays * Ability to identify an issue, determine resolution, and complete action as required * Foster teamwork, positive morale, and open communication * Current Fire and Casualty Broker-Agent or Personal Lines Broker-Agent license required or ability to complete licensing within the first 90 days of employment (if needed, company will provide course training and cover applicable license fees) * In order to work the Spanish-speaking queue, fluency in Spanish is required. * Previous insurance and or call center experience preferred. **Schedule** * Training Schedule: Monday - Friday, 8:30am - 5:00pm Pacific time * Regular Schedule (Will be assigned after completion of training and is based upon business need): Monday - Friday, 7:30am - 7:45pm Pacific time, Saturday, 8:00am to 4:30pm Pacific time **Compensation and Benefits** * The pay range for this position is $19.06 - $25.79 per hour, depending on experience. * This position is considered non-exempt for purposes of wage-hour law, which means you are eligible for overtime pay for hours worked in excess of 40 hours in a workweek. * Remarkable benefits: + Health coverage for medical, dental, vision + 401(K), Roth 401 (k) saving plan with company match + Remote work opportunities + Tuition assistance + Employee appreciation and recognition **Why Join blithequark?** * We offer a dynamic and supportive work environment that fosters growth and development. * Our team is passionate about delivering exceptional customer experiences and making a positive impact in our communities. * We are committed to providing opportunities for learning and advancement, with a focus on employee well-being and satisfaction. * Our remote work options allow you to work from the comfort of your own home, with the flexibility to balance your work and personal life. **How to Apply** If you are a motivated and customer-focused professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you and exploring how you can contribute to our team's success. **Equal Opportunity Employer** blithequark is an Equal Opportunity Employer. We consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.