**Experienced Customer Service Specialist – Remote Work Opportunity at blithequark**

Are you a customer service enthusiast with a passion for helping others? Do you thrive in fast-paced environments and enjoy the challenge of resolving complex issues? If so, we invite you to join our dynamic team at blithequark as a Customer Service Specialist. In this role, you will have the opportunity to work remotely, providing top-notch service to our valued customers while enjoying a flexible work schedule. **Why Choose blithequark?** At blithequark, we pride ourselves on being a high-performing, collaborative, and supportive team. Our employees are the backbone of our organization, and we strive to create a work environment that fosters growth, learning, and innovation. As a Customer Service Specialist, you will be part of a team that is dedicated to delivering exceptional customer experiences, and we offer a range of benefits and perks to support your success. **Key Responsibilities:** As a Customer Service Specialist at blithequark, you will be responsible for handling inbound calls and off-phone work items related to Vehicle Protection Products. Your primary duties will include: * Addressing customer inquiries and resolving issues related to vehicle protection products, including mechanical and electrical breakdown repair contracts, vehicle maintenance contracts, and RV part extended service contracts. * Explaining claim procedures, coverage details, and claim details to customers, as well as relaying denied claim determinations. * Navigating multiple systems, learning and adhering to departmental scripts and processes, and adhering to quality assurance metrics, average handle time (AHT), and call volume metrics. * Conveying contract details and language to customers and relaying claim details and determinations to customers. * Addressing inbound and outbound calls with repair facilities/service providers related to claim payment delays and processing. * Handling off-phone items, including claim audits, processing claim payments, working inbound and outbound emails and faxes, and working payment requests coming into queues. * Maintaining accurate records and documentation of customer interactions. **Ideal Candidate:** We are seeking a highly motivated and customer-focused individual who possesses excellent written and verbal communication skills. The ideal candidate will have: * A high school diploma or GED * 1 year of experience in an office, call center, or customer contact environment * Strong customer service skills, with the ability to work with frequent interruptions and under deadlines * Ability to work collaboratively with others to generate ideas or resolve problems * Ability to present a professional image and establish courses of action to ensure efficient completion of work * Ability to think creatively and make decisions based on incomplete information * Ability to process time-sensitive data and information from multiple sources, including data from mainframe systems, and effectively communicate the related required actions to a broad audience * Ability to quickly adapt to change, proactively recognize process improvement opportunities, and work independently as well as in a team setting **Preferred Qualifications:** * 2+ years of experience in an office, call center, or customer contact environment * Previous experience as a team leader or trainer in an office, call center, or customer contact environment * 620, 440, or other applicable and relevant licenses or certifications **Working Conditions and Physical Requirements:** This is a full-time remote position, and you will be required to have internet services with a minimum internet speed of 25 Mbps on the download side and a minimum of 15 Mbps on the upload side. You will also be required to work varying schedules throughout the year, including weekends and holidays. **Benefits and Perks:** As a Customer Service Specialist at blithequark, you will enjoy a range of benefits and perks, including: * Competitive compensation and paid time off * Medical benefits that begin on your first day * Career advancement opportunities * Flexible work schedule and remote work arrangement * Collaborative and supportive work environment * Opportunities for professional growth and development **How to Apply:** If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we invite you to submit your application without delay. Please visit our website at [insert website URL] to apply for this exciting opportunity. **Equal Employment Opportunity:** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive, respectful, and supportive of all employees. **Contact Information:** If you have any questions or would like to learn more about this opportunity, please do not hesitate to contact us at [insert contact email or phone number]. We look forward to hearing from you!