**Experienced Customer Service Representative – Tethered – Richmond, VA**

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are the same? Look no further than blithequark, a leading provider of customer experience solutions for the world's top companies. We're seeking an experienced Customer Service Representative to join our team in Richmond, VA, and be a part of our mission to revolutionize the way companies interact with their customers. **Why Choose blithequark?** At blithequark, we're more than just a company – we're a community of passionate individuals dedicated to making a difference in the lives of our customers and employees alike. As a strategic partner to the world's leading companies, we bring innovative solutions and expertise to the table, empowering our clients to deliver exceptional customer experiences that drive loyalty and growth. **Benefits of Working with blithequark** * **Paid Training**: We invest in our employees' growth and development, providing comprehensive training programs to help you succeed in your role. * **Competitive Wages**: Our compensation packages are designed to recognize and reward your hard work and dedication. * **Full Benefits**: Enjoy comprehensive benefits, including medical, dental, vision, 401(k), and more, to support your overall well-being. * **Paid Time Off**: Take breaks and recharge with our generous paid time-off policy. * **Employee Wellness and Engagement Programs**: We prioritize your mental and physical health, offering programs and resources to help you thrive. **Your Impact** As a Customer Service Representative at blithequark, you'll be the face of our company, interacting with customers from diverse backgrounds and industries. Your role will be to: * **Field Customer Inquiries**: Respond to customer questions, issues, and concerns with empathy and expertise. * **Connect with Customers**: Engage with customers via phone, email, chat, social media, and other channels to resolve their queries. * **Calmly Resolve Issues**: De-escalate conflicts and find creative solutions to customer problems. * **Escalate Interactions**: Know when to involve senior team members or escalate issues to ensure customer satisfaction. * **Track Call Information**: Maintain accurate records of customer interactions for auditing and reporting purposes. * **Provide Feedback**: Share insights on call issues to help improve our services. * **Upsell**: Identify opportunities to offer additional products or services to customers. **What We're Looking For** To succeed in this role, you'll need: * **High School Diploma or Equivalent**: A solid educational foundation is essential for this position. * **IT/Network Certifications/Degrees**: While not required, relevant certifications or degrees can be a plus. * **18 Years of Age or Older**: You must be at least 18 years old to apply. * **Proven Call Center Experience**: A background in customer service or a similar field is essential. * **Typing 25 WPM**: You'll need to be proficient in typing to handle high volumes of customer interactions. * **Proficient in PC Operation and Navigation**: Familiarity with computers and software is a must. * **Entry-Level Network Troubleshooting**: Basic network troubleshooting skills are required. * **Ability to Set Up Home Wi-Fi Network**: You'll need to be able to configure and troubleshoot home Wi-Fi networks. * **Ability to Set Up and Configure a Router or Switch**: Familiarity with network hardware is essential. * **Core Proficiency with a Laptop or Desktop Computer**: You'll need to be comfortable using a computer for extended periods. * **Able to Work Independently**: Self-motivation and discipline are crucial for this role. * **Excellent Communications Skills**: Strong verbal and written communication skills are required. * **Ability to Work in a Constantly Changing and Fast-Paced Environment**: You'll need to be adaptable and able to handle high-pressure situations. * **Ability to Stay Composed and Objective**: Emotional intelligence and composure are essential for this role. * **Strong Listening Skills**: You'll need to be an active listener to understand customer needs. **Being One of Our People** At blithequark, we're committed to creating an environment that promotes happiness, growth, and development. We value our employees and strive to provide opportunities for learning, teaching, and growth. Our goal is to make you feel motivated, proud, and inspired to be part of our team. **Equal Opportunity Employer** blithequark is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives. **Expected Salary** We offer a competitive salary for this role, commensurate with experience. **Location** This position is based in Richmond, VA, and requires a strong internet connection for remote work. **Apply Now!** If you're a motivated and customer-focused individual looking for a challenging and rewarding role, apply now to join our team at blithequark!