**Experienced Senior Customer Success Manager – Mid-Market | EMEA at blithequark**

Are you a seasoned customer success professional with a passion for driving business growth and delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we want to hear from you! blithequark is seeking an experienced Senior Customer Success Manager to join our Mid-Market team in EMEA. As a key member of our customer success organization, you will be responsible for building and maintaining strong relationships with our clients, driving revenue growth, and ensuring customer satisfaction. **About blithequark** blithequark is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, blithequark combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, blithequark supports every worker type in 100+ countries—helping businesses scale smarter, faster, and more compliantly. **Why join blithequark?** As the fastest-growing Software as a Service (SaaS) company in history, blithequark is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are. Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple, and Google. **Your role at blithequark** As a Senior Customer Success Manager, you will be responsible for building and maintaining strong relationships with our clients, driving revenue growth, and ensuring customer satisfaction. You will be the face and voice of blithequark for our clients both internally and externally, providing strategic guidance on operational and product-related issues. You will also be an internal advocate for clients with blithequark, championing for new products and capabilities to facilitate the expansion of each client’s business with blithequark. **Key Responsibilities** * Accounts: Develop and execute comprehensive account strategies for long-term success, focusing on a smaller number of high-value strategic accounts. * Risk: Proactively identify risks before they happen, rally and project manage internal stakeholders to address customer issues in a timely manner to optimize customer sentiment. * Relationships: Build relationships with senior stakeholders, develop a deep understanding of the customers' business, hiring plans, and the outcomes that will define success of the partnership, and put a success plan in place to maximize the customers' experience. * Product: Be the voice of the customer by collecting product and operational feedback, prioritize requirements based on risk, urgency, and revenue impact, and project manage internal stakeholders to deliver priority items in a timely manner while setting appropriate expectations with the customer along the way. * Responsible for providing a high-quality experience to our customers on a day-to-day basis. * Coordinate with internal stakeholders to ensure timely response and completion of customer requests. * Drive adoption of platform features that will lead to a better customer experience and better retention. **Qualifications** * Minimum of 6+ years of relevant work experience, including client-facing experience. * Previous experience working in the payroll/HRTech industry. * Relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners' successes with them. * Quantitatively-inclined and data savvy; you may not be a SQL expert, but you enjoy drawing quick, insightful conclusions from complex data sets, asking critical questions, and synthesizing raw numbers into simple, actionable recommendations. * A reliable, motivated self-starter with a passionate growth mentality. You enjoy fast-paced environments, aren't deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility. * Have a solid track record of achievement - e.g., had success in a top-tier company, delivered quantifiable business impact, quickly assumed responsibilities or won competitive awards. * Have a strong analytical foundation with the ability to manipulate and synthesize data. * Are curious by nature and interested in making an impact. **Total Rewards** Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. **Some things you'll enjoy** * Stock grant opportunities dependent on your role, employment status, and location. * Additional perks and benefits based on your employment status and country. * The flexibility of remote work, including optional WeWork access. **Why work at blithequark?** At blithequark, we're an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity, or other applicable legally protected characteristics. **How to apply** If you're a motivated and experienced customer success professional looking for a new challenge, we want to hear from you! Please submit your application, including your resume and a cover letter, through our careers page. We can't wait to hear from you!