**Experienced Customer Service Representative 2 – Driving Exams and Vehicle Services at blithequark**

Are you passionate about delivering exceptional customer experiences and making a real impact on the lives of Hoosiers across Indiana? Do you have a strong desire to work in a dynamic and inclusive environment that values diversity, equity, and inclusion? If so, we invite you to join blithequark as an Experienced Customer Service Representative 2, where you will play a vital role in administering driving exams and assisting customers with titles and registrations. **About blithequark** blithequark is one of the largest employers in the state of Indiana, offering a diverse range of opportunities across 60+ agencies. As a proud equal opportunity employer, we are committed to creating a welcoming, accessible, and equitable workplace that reflects the diversity of our community. Our mission is to serve all Hoosiers by providing best-in-class driver and vehicle services in a timely and accurate manner while ensuring security and transparency. **The Indiana Bureau of Motor Vehicles (BMV)** The Indiana Bureau of Motor Vehicles has been named one of Indiana's 2023 Top Workplaces by its employees. Our team is dedicated to fostering an environment where we: - Invest in our employees - Engage our customers - Provide sustainable systems - Embrace product innovation **Role Overview** As a Customer Service Representative 2, you will be responsible for administering and evaluating driving exams, as well as assisting customers with titles and registrations. You will evaluate customers' knowledge and ability to adhere to traffic laws in a calm and patient manner. When you are not facilitating these exams, you will be at the frontline, processing transactions for customers. **A Day in the Life** The essential functions of this role are as follows: - Administer skills tests and evaluate driving skills - Assist customers with vehicle/watercraft titles and registration needs - Maintain compliance with all laws of the State of Indiana relative to the operations, licensure, and registration of personal motor vehicles - Attend training classes and/or take certification tests as required - Maintain privacy of customer and all related records - Substitute for Customer Service Representatives as needed **What You'll Need for Success** To be considered for this role, you must meet the following requirements: - High school diploma or equivalent - Must be 21 years of age or older - Must possess a valid driver's license for at least the preceding 12-month period - Free from at-fault motor vehicle accidents that have resulted in death or serious bodily injury - Ability to travel up to 20 percent of the time to branch locations, training, or branch-related community activities - Customer service experience - Ability to relate tactfully, but decisively, to all types of people and situations which may require a calm disposition, alertness, quick reflexes, and patience - Must be familiar with the operations of all types of motor vehicles - Working knowledge of Indiana driving laws - Top-notch communication skills - A high level of critical thinking and the ability to troubleshoot - Ability to process cash and card transactions - Able to perform essential functions with or without reasonable accommodation **Supervisory Responsibilities/Direct Reports** This role may be utilized in a supervisory capacity based on agency needs. **Benefits of Employment with blithequark** blithequark offers a comprehensive benefit package for full-time employees, which includes: - Three (3) medical plan options (including RX coverage) as well as vision and dental plans - Wellness Rewards Program: Complete wellness activities to earn gift card rewards - Health savings account, which includes bi-weekly state contribution - Flexible work scheduling options, including the potential for hybrid remote work for employees whose work may be performed outside state facilities - Deferred compensation 457B account (similar to 401k plan) with employer match - Two (2) fully-funded pension plan options - A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to: - 150 hours of paid new parent leave - Up to 15 hours of paid community service leave - Combined 180 hours of paid vacation, personal, and sick leave time off - 12 paid holidays, 14 on election years - Education Reimbursement Program - Group life insurance - Referral Bonus program - Employee assistance program that allows for covered behavioral health visits - Qualified employer for the Public Service Loan Forgiveness Program - Free Parking for most positions - Free LinkedIn Learning access **Equal Employment Opportunity** blithequark is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Our policy is to provide equal employment opportunity to all people in all aspects of employer-employee relations without discrimination because of race, color, creed, religion, sex, national origin, ancestry, age, sexual orientation, gender identity, physical or mental disability, or veteran status. We will comply with the spirit as well as the letter of all applicable state and federal laws. **How to Apply** If you are a qualified individual with a disability and require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at [email protected]. We encourage you to apply if you feel you have the transferrable skills to be successful in this position and we look forward to reviewing your application.