Experienced Customer Service Event Staff Member for Collegiate Athletic Events – Providing Exceptional Guest Experiences at Southern Methodist University

Welcome to blithequark blithequark, a leading event staffing company, specializes in delivering exceptional guest experiences at collegiate and professional sporting events across the country. We believe that every guest matters, and our team plays a crucial role in creating a safe, enjoyable, and memorable atmosphere at every event. As a division of a premier event management organization, we pride ourselves on our commitment to excellence and our passion for providing outstanding service to all guests attending athletic events. Position Overview As a Customer Service Event Staff Member at Southern Methodist University (SMU), you will be responsible for providing outstanding service to all guests attending athletic events. This position includes roles such as ushers and ticket takers, ensuring that each guest has a positive experience from the moment they arrive at the venue until they leave. You will play a key role in directing guests to their seats, assisting with ticket scanning, answering questions, and ensuring that the venue is operating smoothly. Key Responsibilities Provide exceptional customer service to all guests attending athletic events, ensuring a positive experience from arrival to departure Direct guests to their seats, assist with ticket scanning, and answer questions in a friendly and efficient manner Ensure the venue is operating smoothly, addressing any issues or concerns that may arise during events Work collaboratively with other event staff members to create a welcoming atmosphere for fans, families, and all attendees Be available to work a variety of shifts, including evenings, weekends, and holidays, mainly scheduled between August and March Essential Qualifications To be successful in this role, you should possess excellent communication and interpersonal skills, with the ability to provide friendly and efficient service to guests. You should be comfortable working in a fast-paced environment, with the ability to think on your feet and address any issues that may arise. A positive attitude, a strong work ethic, and a commitment to excellence are essential for this position. Preferred Qualifications Previous experience in customer service, event operations, or sports management is preferred, but not required Knowledge of athletic events, sports management, or event operations is a plus Availability to work a variety of shifts, including evenings, weekends, and holidays, is required Ability to lift up to 25 pounds, stand for long periods, and work in a variety of weather conditions Skills and Competencies To excel in this role, you should possess strong communication and interpersonal skills, with the ability to work effectively in a team environment. You should be able to think critically and make sound decisions, with a focus on providing exceptional customer service. Additional skills and competencies include: Strong problem-solving and conflict resolution skills Ability to work in a fast-paced environment, with multiple priorities and deadlines Excellent time management and organizational skills Ability to adapt to changing situations and priorities Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our team members. As a Customer Service Event Staff Member, you will have the opportunity to gain experience in customer service, event operations, and sports management, with the potential to advance to other roles within the company. You will also have the opportunity to work with a variety of events and clients, expanding your knowledge and skills in the industry. Work Environment and Company Culture blithequark is a dynamic and fast-paced work environment, with a focus on providing exceptional customer service and creating a positive experience for all guests. Our company culture is built on a foundation of excellence, teamwork, and a passion for delivering outstanding results. We pride ourselves on our commitment to our team members, providing a supportive and inclusive work environment that fosters growth and development. Compensation, Perks, and Benefits As a Customer Service Event Staff Member at blithequark, you can expect a competitive hourly rate, with opportunities for advancement and professional growth. You will also have access to a variety of perks and benefits, including the opportunity to work with a variety of events and clients, and the potential to earn additional income through overtime and special events. Conclusion If you are a motivated and customer-focused individual who is passionate about providing exceptional service, we encourage you to apply for the Customer Service Event Staff Member position at blithequark. This is a unique opportunity to join a dynamic and fast-paced team, with the potential to gain experience in customer service, event operations, and sports management. Don't miss out on this exciting opportunity to be a part of the blithequark team and contribute to the success of our events. Apply today and take the first step towards an exciting and rewarding career in the event staffing industry!