Experienced Bilingual Customer Service Representative – Delivering Exceptional Support and Solutions to Diverse Clients at blithequark

Introduction to blithequark blithequark is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. Our mission is to provide exceptional customer experiences and drive optimal performance for our clients. We are now seeking talented and motivated individuals to join our team as Bilingual Customer Service Representatives. Job Overview In this role, you will have the opportunity to work with a dynamic team and support inbound customer service, help desk, and back-office operations for both commercial clients and public sector programs. As a Bilingual Customer Service Representative, you will handle inbound inquiries, assist with product and process-related questions, and troubleshoot basic technical issues while representing some of the most recognized brands in the world. If you are a strong communicator with a passion for helping others, we want to hear from you! Key Responsibilities Handle inbound and outbound calls in a courteous and professional manner Resolve customer issues with first-call resolution strategies Research and coordinate with internal departments to resolve inquiries Accurately document customer interactions and claims in CRM systems Use internal knowledge bases and training to answer questions confidently Follow all required scripts, policies, and confidentiality protocols Escalate complex issues to supervisors when needed Stay current on program updates through training and team meetings Meet all attendance and schedule requirements Candidate Qualifications We are looking for highly motivated and dedicated individuals who possess excellent written and verbal communication skills. The ideal candidate should be able to work in a fast-paced environment, be reliable and punctual, and have strong problem-solving and customer service skills. Essential Qualifications: Must be 18 years or older High school diploma or equivalent Excellent written and verbal communication skills Ability to type 20+ words per minute Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) Familiarity with Windows operating systems Reliable and punctual with strong time management skills Strong problem-solving, conflict resolution, and customer service skills Able to multi-task, stay focused, and work independently Team-oriented with a positive, customer-first mindset Comfortable in a fast-paced, dynamic environment Preferred Qualifications: 1+ year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support Experience working on state or federal programs Skills and Competencies To be successful in this role, you should possess excellent communication and interpersonal skills, with the ability to work effectively in a team environment. You should also be able to demonstrate strong problem-solving and conflict resolution skills, with a focus on providing exceptional customer service. Strong communication and interpersonal skills Ability to work effectively in a team environment Strong problem-solving and conflict resolution skills Focus on providing exceptional customer service Ability to adapt to changing situations and priorities Strong organizational and time management skills Career Growth Opportunities and Learning Benefits At blithequark, we are committed to providing our employees with opportunities for growth and development. As a Bilingual Customer Service Representative, you will have access to training and development programs, as well as opportunities for advancement within the company. Training and development programs Opportunities for advancement within the company Career growth and professional development Recognition and reward for outstanding performance Work Environment and Company Culture blithequark is a dynamic and fast-paced work environment that values teamwork, innovation, and exceptional customer service. We offer a collaborative and supportive work environment, with a focus on employee engagement and satisfaction. Collaborative and supportive work environment Focus on employee engagement and satisfaction Opportunities for socialization and team-building Recognition and reward for outstanding performance Compensation, Perks, and Benefits blithequark offers a competitive compensation package, as well as a range of perks and benefits to support our employees' well-being and success. Competitive compensation package Paid Time Off: Earn PTO and paid holidays to take the time you need Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage Retirement Savings: Secure your future with retirement savings programs Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges Life Insurance: Access life insurance options to safeguard your loved ones Supplemental Insurance: Accident and critical illness insurance Conclusion If you are a motivated and dedicated individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity to join our team at blithequark. As a Bilingual Customer Service Representative, you will have the opportunity to work with a dynamic team, develop your skills and knowledge, and contribute to the success of our clients. Apply today and take the first step towards a rewarding and challenging career with blithequark!