**Experienced Customer Service Associate Representative – Virtual Health Support**

At blithequark, we're dedicated to revolutionizing the way people access healthcare. As a telehealth company, we're committed to delivering exceptional virtual care services that cater to the diverse needs of our patients. Our team of passionate professionals is the backbone of our organization, and we're seeking like-minded individuals to join our ranks as Customer Service Associate Representatives. **About blithequark** blithequark is a leading telehealth company that provides virtual care services for general health, primary care, behavioral health, and dermatology. Our mission is to make high-quality healthcare accessible to everyone, regardless of their geographical location. We're driven by a passion for innovation, a commitment to excellence, and a desire to make a positive impact on people's lives. **Job Summary** As a Customer Service Associate Representative at blithequark, you'll play a vital role in delivering exceptional customer service to our patients. You'll be the first point of contact for our patients, providing timely and accurate responses to their questions and concerns. Your primary responsibility will be to establish long-lasting relationships with our patients, fostering brand loyalty and ensuring their satisfaction with our services. **Responsibilities** * Answer inbound calls and chats from patients, assisting with all customer service issues, including registrations, consultations, prescription/pharmacy issues, billing concerns, collections, technical support, and navigational assistance. * Respond to an average of 40-50 calls/chats daily, taking calls back-to-back (or simultaneous chats) while toggling through several applications on multiple screens. * Demonstrate active listening and remain customer-focused to meet tailored needs, providing positive outcomes for our patients' well-being. * Resolve customer complaints through independent problem-solving skills, resource utilization, and one-call resolution. * Understand and strive to meet or exceed call center metrics while providing accurate information to callers with a courteous and professional demeanor. * Work in a highly customer-focused metrics-driven environment, which supports quality of service and compliance through policies and procedures. * Ensure compliance with all relevant laws, policies, and HIPAA regulations. * Other duties as assigned. **Qualifications** * High School diploma or equivalent * 1 year of customer service experience is required; call center experience is preferred. * Dedicated workspace with no distractions is required. * Intermediate proficiency in Microsoft Office Suite. * Strong organization skills, written, and verbal communication skills. * Empathetic and understanding while supporting patients' varying needs. * Foster teamwork and partnership with cross-functional departments to resolve issues and improve patient experience. * Ability to think outside of the box and demonstrate problem-solving skills. * Must have a strong written and verbal communication skills. * Must be able to read, write, and communicate fluently in English. * Detailed-oriented and ability to type at least 25 wpm. * Must be self-directed and able to work independently with minimum supervision. **Preferred Qualifications** * Experience working in a fast-paced virtual health environment. * Knowledge of HIPAA regulations and compliance. * Certification in customer service or a related field. **What We Offer** * Competitive hourly rate of $17.75-$19 USD/hour, depending on relevant factors, including experience and geographic location. * Eligibility to participate in an annual bonus plan. * Comprehensive range of benefits, including medical, vision, dental, and well-being and behavioral health programs. * 401(k) with company match. * Company-paid life insurance. * Tuition reimbursement. * Minimum of 18 days of paid time off per year and paid holidays. **Work Environment and Culture** * blithequark is a tobacco-free company and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. * Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state, and local ordinances. * Our company culture is built on a foundation of empathy, compassion, and a commitment to excellence. We're passionate about making a positive impact on people's lives, and we're looking for like-minded individuals to join our team. **How to Apply** If you're a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive work environment that values diversity, equity, and inclusion. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status, or any other characteristic protected by applicable equal employment opportunity laws. **Reasonable Accommodation** If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.