Experienced Customer Success Manager – Driving Growth, Happiness, and Entrepreneurial Spirit at blithequark

Welcome to blithequark At blithequark, we're on a mission to empower small businesses and entrepreneurs to succeed. As a scaling startup, we're looking for talented individuals who share our passion for innovation, customer satisfaction, and teamwork. Our team is dedicated to providing top-notch solutions and support to our clients, and we're excited to welcome a new Customer Success Manager to our family. About the Role As our first Customer Success Manager, you will play a vital role in driving growth, happiness, and retention among our existing client base. You will report directly to our CEO and work closely with our Support and Sales teams to ensure seamless onboarding, upsells, and overall customer satisfaction. We're looking for someone who is entrepreneurial, scrappy, and proactive – someone who is willing to dive into different parts of the business as needed and build processes that will shape the future of our customer success function. Key Responsibilities Own Upsells and Retention: You will be responsible for growth and happiness within our existing account base, focusing on renewals and expansion. This includes identifying opportunities for upsells, cross-sells, and account growth, and developing strategies to achieve these goals. Manage Key Accounts: You will handle all accounts above a certain MRR threshold, developing strong relationships, understanding their business, and proactively addressing their needs. This includes regular check-ins, quarterly business reviews, and strategic planning to ensure our clients are getting the most out of our solutions. Provide Onboarding Calls: For new customers on Professional tiers and above, you will deliver thorough, friendly onboarding sessions to ensure they get value fast. This includes walking them through our solutions, answering questions, and providing guidance on how to get started. Provide Support for Priority Accounts: For accounts with a dedicated CSM, you will be the first point of contact for support. This includes responding to priority support tickets, resolving issues, and escalating complex problems to our technical team when necessary. Become a blithequark Expert: You will master our solutions, including workspace setup, customization, and automations. This includes staying up-to-date with new features, best practices, and industry trends, and being able to communicate this knowledge to our clients. Help Out in Other Areas: Whether it's giving a sales demo when our schedule is slammed or responding to priority support tickets, you will be comfortable wearing different hats to keep things running smoothly. This includes being flexible, adaptable, and willing to lend a hand when needed. Who You Are We're looking for someone who is experienced, customer-centric, tech-savvy, and scrappy. You should have at least 1 year of experience in a Customer Success Manager role (or similar) and be able to point to real results you've driven. You should be passionate about building relationships, solving problems, and advocating for customers internally. Essential Qualifications Experience: At least 1 year of experience in a Customer Success Manager role (or similar) Customer-Centric: Proven track record of building strong relationships with customers and driving customer satisfaction Tech-Savvy: Ability to quickly learn new tools and technologies, and excitement to dive into the world of blithequark's solutions Scrappy: Willingness to figure out what needs to be done, even if it's not strictly in your job description, and ability to roll up your sleeves when necessary Outcomes-Focused: Measurement of success by renewals, account growth, and overall customer satisfaction, not just checkboxes on a to-do list Preferred Qualifications Passion for Entrepreneurship and Small Business: Genuine care about helping small businesses succeed and love empowering entrepreneurs to thrive Collaborative Spirit: Thrive in highly collaborative, in-person environments and enjoy working with cross-functional teams Strong Communication Skills: Ability to communicate complex technical information to non-technical stakeholders, and excellent written and verbal communication skills What We Offer At blithequark, we offer a unique and dynamic work environment that is collaborative, fast-paced, and fun. We're committed to providing our employees with the tools, resources, and support they need to succeed, including: Career Growth Opportunities Professional Development: Opportunities for training, mentorship, and career advancement Industry-Leading Solutions: Exposure to cutting-edge technologies and innovative solutions Collaborative Team: Work with a talented and dedicated team of professionals who are passionate about customer success Learning Benefits Stay Up-to-Date with Industry Trends: Regular training sessions, webinars, and workshops to stay current with industry trends and best practices Access to blithequark's Solutions: Hands-on experience with our solutions, including workspace setup, customization, and automations Feedback and Coaching: Regular feedback and coaching to help you grow and develop in your role Work Environment and Company Culture At blithequark, we're committed to creating a positive and inclusive work environment that is collaborative, dynamic, and fun. We believe in: Core Values Customer Obsession: We're passionate about delivering exceptional customer experiences and driving customer satisfaction Teamwork: We believe in collaboration, open communication, and mutual respect among team members Innovation: We're committed to innovation, creativity, and continuous improvement Perks and Benefits Competitive Compensation: Salary, bonuses, and benefits that are competitive with industry standards Flexible Work Arrangements: Flexible work hours, remote work options, and a healthy work-life balance Professional Development Opportunities: Training, mentorship, and career advancement opportunities to help you grow and develop in your role Conclusion If you're a motivated and customer-centric individual who is passionate about driving growth, happiness, and entrepreneurial spirit, we want to hear from you. Apply now to join our team as a Customer Success Manager and be part of a dynamic and innovative company that is shaping the future of customer success. Don't miss this opportunity to work with a talented team, develop your skills, and make a real impact on our clients' success.