Experienced Part-Time Customer Service Representative – Delivering Exceptional Resident Experiences in the Property Management Industry

Introduction to blithequark At blithequark, we're revolutionizing the way people live by transforming the residential property management experience. As a tech-driven company, we've grown exponentially over the past three years, managing over 150 buildings and making a tangible impact on our residents' lives. Our collaborative team is passionate about disrupting the status quo and creating a better future for our communities. We're now seeking a highly skilled and dedicated Part-Time Customer Service Representative to join our dynamic team and help us deliver exceptional resident experiences. Job Overview This part-time remote customer service role is an exciting opportunity to make a real difference in the lives of our residents. As a key member of our customer service team, you will be responsible for managing communications at various stages, ensuring timely and professional responses, proactive follow-up, and efficient issue resolution. Your goal will be to provide an exceptional customer experience, delight our residents, and build sustainable relationships with our community members. Key Responsibilities Gain a deep understanding of the real estate and property management industry to assist with inbound and outbound inquiries Manage inbound and outbound communications at various stages to ensure timely and professional responses, proactive follow-up, and issue resolution Provide amazing customer experience and delight our customers through best-in-class issue resolution and relationship building Establish and maintain good rapport by using positive language and anticipating the needs of our blithequark Community members Build sustainable relationships and engage blithequark Community members by “going the extra mile” Follow communication “scripts” when handling different topics and identify opportunities to elevate the overall customer experience process through scalable solutions Work cross-functionally with departments such as Advisory, Compliance, and Operations to ensure that customers are getting what they need promptly Coordinate the scheduling of appointments, including vendors, as necessary Assist Account Management team in building and maintaining relationships Meet personal, department, and company KPIs/OKRs About You To succeed in this role, you should have: Proficiency in English (reading, writing, comprehension, and speaking); additional language skills are a plus Customer service or hospitality experience Able to work a flexible schedule including (Days, evenings, weekends & holidays) Self-motivated, can maintain composure and stay focused under pressure Great at problem-solving with a keen eye for details Impeccably organized and able to improve processes Stellar written and verbal communication skills Flexibility with changing job duties and responsibilities Excellent at time management and prioritizing tasks Experienced with juggling multiple communication channels (inbound calls, chats, and emails) Experience with Zendesk, Google Suite, or related tools, as well as the ability to learn new systems and platforms What We Offer At blithequark, we're committed to providing a supportive and inclusive work environment that fosters growth and development. As a Part-Time Customer Service Representative, you can expect: A competitive hourly salary range of $14-$18 per hour A flexible schedule with a mix of day shifts, evening shifts, weekends, and holiday shifts (16-32 hours per week / 2-4 days) Opportunities for career growth and professional development in a rapidly expanding company A collaborative and dynamic team environment that values innovation and creativity Access to cutting-edge technology and tools to help you succeed in your role A comprehensive benefits package, including perks and discounts, to support your well-being and work-life balance Our Culture At blithequark, we're passionate about creating a positive and inclusive work culture that reflects our values of innovation, collaboration, and customer-centricity. We believe in empowering our team members to take ownership of their work, providing opportunities for growth and development, and recognizing and rewarding outstanding performance. As a Part-Time Customer Service Representative, you'll be an integral part of our team and will have the opportunity to contribute to our mission of transforming the residential property management experience. How to Apply If you're a motivated and customer-focused individual who is passionate about delivering exceptional resident experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role. We can't wait to hear from you and explore how you can contribute to our team's success. Conclusion At blithequark, we're committed to making a positive impact on our residents' lives and creating a better future for our communities. As a Part-Time Customer Service Representative, you'll play a critical role in helping us achieve our mission. If you're ready to join a dynamic and innovative team, apply now and take the first step towards an exciting and rewarding career with blithequark.