**Experienced Customer Service and Operations Professional – Retail Energy Markets**
Are you a customer-centric, analytical, and driven individual looking to be part of a fast-growing startup that's redefining the way people access and interact with electricity? Do you have a passion for delivering exceptional customer experiences and a knack for problem-solving in a dynamic, fast-paced environment? If so, we'd love to hear from you. At blithequark, we're a small, ambitious team tackling one of the most complex and impactful industries of our time – the future of energy. Our approach challenges decades of utility convention, and we're looking for curious, driven people to help us reshape the way energy is delivered and experienced. As a Retail/Customer Operations team member, you will play a key role in ensuring a seamless experience for our customers in deregulated energy markets. **About blithequark** blithequark is a fast-growing startup reimagining how people access and interact with electricity. We believe the future of energy is personalized, digital, and seamless – and we're building the platform to make that possible. Our mission is to deliver innovative, customer-friendly energy solutions that transform the way companies and consumers interact with energy. **The Role** As a Retail/Customer Operations team member at blithequark, you will support the day-to-day operations of our retail energy platform, assisting customers, resolving issues, and optimizing internal processes to enhance efficiency. This role requires strong analytical skills, knowledge of retail energy markets (ERCOT, PJM, etc.), and a customer-centric mindset. **Key Responsibilities:** * Serve as the primary point of contact for customer inquiries, ensuring a high level of service and satisfaction. * Troubleshoot and resolve customer issues related to enrollments, billing, payments, and energy usage. * Support retail energy operations, including account management, market transactions, and compliance with regulatory requirements. * Analyze customer interactions and operational processes to identify trends and opportunities for improvement. * Collaborate cross-functionally with engineering, product, and operations teams to enhance the customer experience and streamline workflows. * Maintain a strong understanding of deregulated energy markets, staying informed about regulatory changes and industry best practices. **What You Bring:** * Bilingual (Spanish/English) with excellent communication skills. * Strong customer service skills with the ability to effectively communicate to customers. * Prefer prior experience in retail energy customer service or operations, with knowledge of ERCOT, PJM, or other deregulated markets. * Strong problem-solving skills and the ability to handle complex customer issues with professionalism. * A proactive and analytical mindset, with the ability to work independently in a fast-paced startup environment. * Experience with CRM systems, billing platforms, or energy market software is a plus. * Based in Austin, TX, or willing to relocate to work in-person with the team. **Why Join blithequark?** * Be part of a team that is shaping the future of retail electricity and delivering innovative, customer-friendly energy solutions. * Collaborate with a diverse group of talented individuals who are passionate about transforming the energy industry. * Enjoy a dynamic, fast-paced work environment with opportunities for growth and professional development. * Receive competitive compensation and benefits, including a comprehensive health insurance package, 401(k) matching, and generous paid time off. * Participate in regular team-building activities, social events, and community outreach initiatives. **What We Offer:** * A comprehensive onboarding program to ensure a smooth transition into the role. * Ongoing training and development opportunities to enhance your skills and knowledge. * A collaborative, supportive work environment with regular feedback and coaching. * Flexible work arrangements, including remote work options and flexible hours. * Access to the latest technology and tools to support your success. **How to Apply:** If you're excited about the opportunity to join blithequark and contribute to the future of retail electricity, please submit your application, including your resume and a cover letter, to [[email protected]](mailto:[email protected]). We can't wait to hear from you!