**Experienced Customer Care Professional - Platinum: Delivering Exceptional Service and Driving Business Success at blithequark**

Are you passionate about delivering world-class customer experiences and driving business success? Do you thrive in a fast-paced, dynamic environment where no two interactions are ever the same? If so, we invite you to join our team of exceptional Customer Care Professionals at blithequark, where you'll have the opportunity to make a meaningful impact on our customers' lives and contribute to the growth and success of our organization. **About blithequark** At blithequark, we're committed to providing the world's best customer experience every day. We believe that our colleagues are the key to achieving this goal, and we're dedicated to creating a work environment that's inclusive, supportive, and empowering. Our team of passionate and talented professionals is united by a shared commitment to excellence, and we're always looking for like-minded individuals who share our values and are eager to make a difference. **Role and Responsibilities** As a Customer Care Professional at blithequark, you'll be the face of our organization, interacting with customers on a daily basis to understand their needs and provide tailored solutions that exceed their expectations. Your exceptional communication and interpersonal skills will enable you to build strong relationships with customers, while your technical savvy and problem-solving abilities will allow you to navigate complex issues and find creative solutions. **Key Responsibilities:** * Deliver extraordinary service on a high volume of inbound calls in a fast-paced, structured customer care environment, with a keen focus on driving a Customer First mentality * Consult with customers to understand their needs and tailor unique and personal solutions for them, while reinforcing the benefits of our products and services * Add value for our customers through unexpected relevant recommendations of product offers/benefit enrollments that deepen customer engagement and loyalty * Utilize your "service-oriented" personality to develop key selling skills to optimize and solidify the customer relationship by deepening their loyalty to our brand * Responsible for case intake, analyzing fraud and dispute cases, and sharing case outcomes to protect the interests of our organization and our customers * Use tools and resources to identify custom solutions and anticipate customer needs, in our commitment to maintain a first point of contact resolution * Meet and exceed performance goals that include, but are not limited to: sales rates, quality goals, compliance regulations, and productivity targets, & customer performance metrics **Minimum Qualifications:** * Strong written and communication skills to be able to converse effectively and naturally with customers to deepen client relationships and drive satisfaction * Resilience needed to efficiently manage a steady stream of customer calls, while balancing performance to meet a variety of metrics, and remain positive through change and stressful situations * Ability to showcase humility and show care and appreciation through emotional acknowledgement of customer queries/situations on each call * Technical savvy to multi-task and navigate through multiple computer systems and applications, simultaneously, with speed and accuracy * Integrity to manage sensitive customer information and adhere to all Regulatory and Compliance guidelines related to servicing and sales practices * Driven to please by providing the ultimate experience for our customers on every interaction * Timeliness and reliability **Preferred Skills:** * Passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness, and problem-solving skills * Customer service and consultative sales environment experience preferred * Passion for consultative sales, recommending products or solutions tailored to each customer * Ability to adapt communication style to a wide variety of personalities and situations and take ownership and responsibility for each call, from beginning to end **Additional Requirements:** * Flexibility to work anytime between 6:00am - 2:00am, including weekends * Hybrid Environment in Sunrise, Florida - on-site expectation 3 days/week * Workplace Flexibility: Full-time. Shift flexibility requirements **Compensation and Benefits:** * Competitive hourly pay rate: $20.00 to $22.25 per hour + bonus + benefits * Comprehensive benefits package, including: + Competitive base salaries + Bonus incentives + 6% Company Match on retirement savings plan + Free financial coaching and financial well-being support + Comprehensive medical, dental, vision, life insurance, and disability benefits + Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need + 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities **Why Join blithequark?** At blithequark, we're committed to creating a work environment that's inclusive, supportive, and empowering. We believe that our colleagues are the key to achieving our goal of providing the world's best customer experience, and we're dedicated to providing them with the support and resources they need to thrive. **How to Apply:** If you're passionate about delivering exceptional customer experiences and driving business success, we invite you to apply for this exciting opportunity. Please visit our website to submit your application and join our team of talented professionals at blithequark. **Equal Opportunity Employer:** blithequark is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. **US Job Seekers/Employees - Click here to view the "Know Your Rights" poster and the Pay Transparency Policy Statement.** If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters. Employment eligibility to work with blithequark in the U.S. is required as the company will not pursue visa sponsorship for these positions.