**Experienced Customer Onboarding Manager – Driving Success in Global Travel and Expense Management**

Are you a seasoned professional with a passion for delivering exceptional customer experiences and driving business growth? Do you thrive in fast-paced, dynamic environments where no two days are ever the same? If so, we invite you to join blithequark as an Experienced Customer Onboarding Manager, where you'll play a critical role in shaping the future of global travel and expense management. **About blithequark** At blithequark, we're a forward-thinking organization that's dedicated to helping our customers achieve success through innovative travel and expense management solutions. Our team is passionate about making a positive impact on our industry, and we're committed to fostering a culture of inclusivity, collaboration, and continuous learning. As a Customer Onboarding Manager, you'll be part of a supportive and dynamic team that's driven by a shared vision of excellence. **Job Summary** We're seeking an experienced Customer Onboarding Manager to join our team in a remote capacity. As a key member of our onboarding team, you'll be responsible for delivering exceptional customer experiences, driving business growth, and ensuring seamless project execution. If you're a results-driven professional with a passion for customer success, we encourage you to apply for this exciting opportunity. **Key Responsibilities** As a Customer Onboarding Manager, you'll be responsible for: * Owning the customer onboarding/migration experience, including project handovers, readiness assessments, and scope definition * Collaborating with internal stakeholders, customers, and third-party vendors to ensure successful project execution * Developing and managing detailed project plans, including timelines, resource allocation, and risk management * Ensuring all client requirements are understood and documented, and that project scope and approach are aligned with customer needs * Creating a positive, happy, and fun environment to drive partnership and project success * Managing project performance, including status reporting, milestone tracking, and issue resolution * Ensuring E2E testing is completed, documented, and corrected successfully, on time and to a high quality * Determining project call structure and managing partner calls * Attending and contributing to team calls, sharing experiences, ideas for process improvements, and supporting others as needed **Personal Attributes** To succeed in this role, you'll need to possess: * A passion for working directly with customers and strong relationship-building skills * Understanding of blithequark's products and services, as well as the corporate travel industry * Ability to work in a fast-paced matrix environment, managing across multiple geographies, functions, and time zones * A positive, "can-do" attitude and ability to motivate a project team * Excellent relationship-building, influencing, negotiating, communication, and presentation skills * Ability to clearly articulate accountability and hold people accountable * Commercial awareness and strong relationship-building skills * Excellent organizational skills, including multitasking, advance planning, and time management * Ability to drive change in the face of possible resistance * Effective time management, multitasking, prioritization, and problem-solving skills * Strong active listening and facilitating skills * High degree of problem-solving and decision-making ability, with the ability to adapt to changing priorities * Flexibility and ability to adapt to change * Ability to understand and manage projects * Willingness to be challenged and to challenge people and processes * Experience collaborating across multiple functional groups and with operational SMEs **Activities** As a Customer Onboarding Manager, you'll be responsible for managing a range of activities, including: * Readiness Assessment (Solutions Design Handover) / Readiness Review Document * Documentation Repository / SharePoint – Customer Project Site and Customer Data Gathering: Implementation Data Gathering Template and OneForm * Customer Kick Off Meeting / Customer Kick Off Meeting slides * Request Core Setup at a global level (e.g., telephony, email, centralized teams) add others / SNAP, Salesforce, OneForm * Project Plan Management – includes / OnePlan: + Contacts + Timelines + Call Notes & Actions + Decisions & Assumptions + Dependencies + Risk & Issue Log + Holiday Schedule + Change Log + Scope + Project Tasks + Fact Sheet + MI Reporting Fields + Form of Payment + Roles & Responsibilities / Work Breakdown Structure Template * Status Reporting / Bi-weekly Status Report * Launch Reporting / Global Start-up Template * Global Test Plan (via centralized services) / Global Test Plan Template * Closure & Lessons Learned / Project Debrief slides and SharePoint – Lessons Learned **Location** This role is based in Michigan, United States, and is eligible for remote work arrangements. **Compensation and Benefits** We offer a competitive salary package, commensurate with experience, as well as a range of benefits, including: * Annual Incentive Award plan, which rewards participants based on company and individual performance * Eligibility for one of our metric-driven Sales Incentive Plans (certain sales roles only) * Awards under the company Equity Incentive Plan, which is designed to align participants' interests with those of shareholders * Comprehensive US benefits programs, including health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more * Flexible benefits tailored to each country and starting the day you do * Travel perks, including deals on flights, hotels, cruises, and car rentals * Global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first * Wellbeing resources to support mental and emotional health for you and your immediate family * And much more! **Diversity, Equity, and Inclusion** At blithequark, we're committed to championing Diversity, Equity, and Inclusion in every aspect of our business. We strive to create a culture where everyone feels valued, respected, and empowered to contribute their best work. **Equal Employment Opportunity** We're an equal opportunity employer, and we welcome applications from diverse candidates. All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. **Additional Disclosures** Please note that applicants located in Los Angeles (LA) County may be subject to a review of their criminal history as part of the hiring process. We're committed to providing reasonable accommodation to qualified individuals with disabilities and encourage you to let your recruiter know if you need an accommodation at any point during the hiring process. **What if I don't meet every requirement?** If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box." Please apply anyway, and let's discuss how you can become a vital part of our success story. **Take the Next Step** Are you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story.