Program Manager and Customer Success Specialist for a Dynamic Licensed Vocational School with Flexible Hours and Commission-Based Incentives

Introduction to blithequark At blithequark, we are passionate about empowering individuals through education and vocational training. As a Licensed Vocational School, we are dedicated to providing high-quality programs that equip students with the skills and knowledge needed to succeed in their chosen careers. We are currently seeking a highly motivated and organized Program Manager and Customer Success Specialist to join our team. This role offers the unique opportunity to work with government agencies, manage enrollments, and contribute to the growth and development of our school. Job Overview The Program Manager and Customer Success Specialist will play a crucial role in helping blithequark achieve its mission by working closely with government agencies, local workforce boards, and students. The successful candidate will be responsible for managing the enrollment process, providing exceptional customer service, and contributing to the overall growth and success of our school. With flexible hours and a commission-based incentive structure, this role offers the perfect opportunity for a self-motivated and results-driven individual to make a meaningful impact. Key Responsibilities Collaborate with government agencies and local workforce boards to promote our school and programs Manage the enrollment process for qualified students, including email and phone communication, and hand-holding them through the application process Assist with writing and submitting government applications, as well as reading and organizing government documents Provide exceptional customer service to students, responding to inquiries and resolving issues in a timely and professional manner Contribute to the management of the school, including occasional odd jobs and special projects as needed Utilize Google Docs, Slides, and Spreadsheets to manage data, track progress, and analyze results Develop and maintain strong relationships with government agencies, students, and other stakeholders Required Skills and Qualifications To be successful in this role, the ideal candidate will possess the following skills and qualifications: Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly and concisely Strong problem-solving skills, with the ability to think critically and outside the box Proficiency in Google Docs, Slides, and Spreadsheets, with the ability to learn new tools and technologies quickly Excellent email management skills, with the ability to prioritize and respond to messages in a timely manner Strong writing skills, with experience in blog writing and content creation Ability to work independently and as part of a team, with a strong sense of initiative and self-motivation Experience working with government agencies and documents, with the ability to read, organize, and write complex documents Nice to Have Skills and Qualifications While not required, the following skills and qualifications would be an asset in this role: Experience with WordPress, including content creation and management Knowledge of Google Analytics, including data analysis and interpretation Experience with social media management, including content creation and engagement Career Growth and Development Opportunities At blithequark, we are committed to the growth and development of our team members. As a Program Manager and Customer Success Specialist, you will have the opportunity to develop new skills, take on new challenges, and contribute to the success of our school. With a strong focus on professional development and continuous learning, you will be supported in your career goals and aspirations. Work Environment and Company Culture At blithequark, we pride ourselves on our dynamic and supportive work environment. Our team is passionate about education and vocational training, and we are committed to making a positive impact in our community. With flexible hours and a remote work arrangement, you will have the opportunity to work in a way that suits your needs and lifestyle. Our company culture values innovation, creativity, and collaboration, and we are looking for team members who share these values and are passionate about making a difference. Compensation and Benefits As a Program Manager and Customer Success Specialist at blithequark, you will be offered a competitive compensation package, including a base salary and commission-based incentives. You will also have access to a range of benefits, including professional development opportunities, flexible working arrangements, and a supportive and dynamic work environment. How to Apply If you are a motivated and organized individual with a passion for education and customer success, we encourage you to apply for this exciting opportunity. To apply, please submit a video or audio recording answering the following questions: Tell us why you would be a good fit for this role Tell us about your experience and qualifications, and how they align with the requirements of this position Confirm that you are available to work during US hours We look forward to hearing from you and exploring how you can contribute to the success of blithequark. Conclusion At blithequark, we are committed to empowering individuals through education and vocational training. As a Program Manager and Customer Success Specialist, you will play a critical role in helping us achieve our mission. With flexible hours, a commission-based incentive structure, and a range of benefits and opportunities for growth and development, this role offers the perfect opportunity for a self-motivated and results-driven individual to make a meaningful impact. We encourage you to apply for this exciting opportunity and join our dynamic and supportive team.