**Experienced Customer Onboarding Coordinator – Seamless Integration and Support for blithequark's Innovative Legal Workflow Solutions**

At blithequark, we're revolutionizing the way professionals manage their organization and serve their clients better through intuitive, streamlined technology. Our team of extraordinary and passionate professionals is dedicated to helping organizations thrive, and we're looking for a talented Customer Onboarding Coordinator to join our mission. **About blithequark** blithequark is a leading provider of cloud-based workflow tools, ranked as one of the most innovative and fastest-growing technology companies in the country by both Deloitte and Inc. Our cutting-edge platform helps professionals scale, and we're committed to building a seamless intersection between legal and business. With a reputation for excellence and a passion for innovation, we're shaping the future of legal work. **Job Summary** As a Customer Onboarding Coordinator at blithequark, you'll play a critical role in ensuring our customers receive high-quality support throughout their journey. You'll work closely with customers, partners, and internal teams to ensure seamless communication, alignment, and successful adoption of our product. Your expertise will help us deliver exceptional customer experiences, drive customer satisfaction, and foster long-term relationships. **Responsibilities** * Validate certified implementation partner's statements of work and ensure customers are assigned to an appropriate partner. * Track and monitor internal data to ensure up-to-date and accurate information is provided by partners and customers. * Review sales calls and partner/customer calls to ensure correct information is being communicated and expectations are aligned. * Check in with customers during the implementation process to address questions and maintain satisfaction. * Maintain relationships and lead communication channels between customers, partners, and internal teams during escalations. * Monitor progress to ensure implementation issues and roadblocks are resolved effectively. * Ensure partner and customer expectations are aligned throughout the process. * Validate customers have been launched successfully with the product. * Monitor customer usage and flag at-risk customers for intervention. * Collect satisfaction scores and identify successful customer stories showcasing blithequark's value. **Qualifications** * 6+ years of experience in customer success, account management, or implementation coordination roles, ideally in SaaS or technology solutions. * Experience working post-sale with cross-functional teams (sales, customer success, and implementation partners). * Proven track record of managing partner relationships and ensuring contractual/statement-of-work compliance. * Proficiency in data tracking, reporting, and analysis to monitor partner and customer progress. * Strong organizational and time management skills to handle multiple customers and partners simultaneously. * Legal experience is a plus! **Additional Information** * Compensation Information: $80,000-90,000. The base salary range represents the low and high end of the salary range for this position. The total compensation package for this position will be determined by each individual’s location, qualifications, education, work experience, skills and performance. We believe in the importance of pay equity - the range listed is just one component of blithequark's total compensation package for employees. This position is also eligible for a paid time off policy, as well as a comprehensive benefits package. * blithequark is an Equal Opportunity Employer. Qualifications for employment, promotion and other terms and conditions of employment are based upon the ability to perform the job. Equal-employment opportunities are provided to all applicants and employees without regard to race, creed, religion, color, age, national origin, sex, disability, veteran status, or other legally protected class. blithequark is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or accommodation due to disability, or if you have concerns related to blithequark's equal employment opportunities, you may contact us at [email protected] * Cool Company Benefits: + A dynamic, rapidly growing company, focused on helping organizations thrive + Medical, Dental, & Vision Insurance (for full-time employees) + Competitive & Fair Pay + Maternity & paternity leave (for full-time employees) + Short & long-term disability + Opportunity to learn from a dedicated leadership team + Centrally located open office building in Chicago (1 S Wacker Dr) + Top-of-the-line company swag * Privacy Policy Notice: blithequark will handle your personal information according to what’s outlined in our Privacy Policy **Why Join blithequark?** * Be part of a dynamic, rapidly growing company that's shaping the future of legal work. * Collaborate with a talented team of professionals who are passionate about innovation and customer success. * Enjoy a comprehensive benefits package, including medical, dental, and vision insurance, competitive pay, and paid time off. * Develop your skills and expertise through ongoing training and professional development opportunities. * Contribute to the success of our customers and help them thrive in their respective industries. **How to Apply** If you're a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you!