**Experienced Customer Success Specialist – Small Business Client Management and Growth**

At blithequark, we empower our customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on blithequark every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed blithequark in the annual Inc. 5000 list of fastest-growing American companies since 2008. **Join Our Team** We are seeking an experienced Customer Success Specialist to be part of the growing blithequark Customer Success Team. In this role, you will be responsible for managing the needs of Small Business clients, resolving inbound questions, and maintaining the annual renewal processing. Ultimately, you will assist Small Business clients in achieving their business goals and finding the most value with their investment in blithequark products. You are the customer’s trusted partner, with the goal of driving our customer’s success and establishing loyal relationships with blithequark. **How Will You Contribute?** As a Customer Success Specialist, you will play a critical role in delivering high levels of responsiveness to assigned accounts, hosting meetings for assigned accounts to engage in renewal discussions, customer success issues, and/or at-risk remediation. You will work with clients via retention cases, prevent and manage churn, track activities in Salesforce.com, and accurately log outcomes of customer discussions. You will consistently meet or exceed target customer activity metrics and SLO’s, manage assigned client contracts, invoices, billing, SLA reporting requirements, and process contract changes including add-on services, downgrades, and cancellations. You will also create accurate quotes and obtain purchase orders for blithequark services, identify additional add-on services to grow account partner with sales for new opportunities identified, effectively manage and drive closure of renewal business, identify At-Risk clients and determine needed remediation path, take ownership for resolving customer issues, partner with other internal teams to ensure client’s needs and resolution with escalated issues are being met, drive client adoption of blithequark products and services via leading trainings or recommendations for Professional Services custom trainings, provide valuable insights and best practices to customers based on their deployment, work as part of a collaborative team and provide feedback for improvement to internal stakeholders, and prepare and host Business Reviews for top assigned accounts. **What Will You Bring?** To be successful in this role, you will bring: * 1+ years' experience in a customer-facing role, preferably in B2B and/or SaaS environments * BA/BS degree or 4+ years' experience in customer success in lieu of degree * MS Office Suite knowledge * Effective oral and written communication skills * Strong organizational skills * Detail oriented * Proficiency at juggling multiple tasks * Ability to quickly understand questions and problem solve * Proven results in driving customer health and satisfaction resulting in loyalty and advocacy * Ability to deliver presentations to senior leaders, accounting, and/or technical audiences **What We Offer** At blithequark, we offer a competitive compensation package, including a salary range of $60,000 - $80,000 per year, depending on experience and qualifications. We also offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. Our company culture values diversity, innovation, and collaboration, and we believe that providing opportunities for everyone to be their authentic self is key to our success. **Additional Information** At blithequark, we hire lifelong learners with a passion for innovating with purpose, humility, and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. blithequark leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like. **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for this role. We look forward to hearing from you!