**Experienced Customer Experience Specialist (German & English) – Driving Business Success for Small Entrepreneurs**

Are you passionate about delivering exceptional customer experiences and helping small entrepreneurs succeed? Do you have a flair for languages, a knack for problem-solving, and a drive to make a real impact? If so, we'd love to hear from you! At blithequark, we're on a mission to empower small business owners to reach their full potential, and we're looking for a talented Customer Experience Specialist to join our team. **About blithequark** blithequark is a dynamic, remote-first company that's been helping small entrepreneurs create and grow their online presence since 2007. With a team of over 250 talented individuals from 50+ nationalities, we're proud of our inclusive and diverse work environment. Our headquarters are based in Hamburg, Germany, where our teams collaborate in person to drive innovation and growth. We've come a long way since our humble beginnings as a website builder, and today we offer a range of products and services that cater to the unique needs of solo entrepreneurs and small businesses. **Your Mission** As a Customer Experience Specialist at blithequark, you'll play a critical role in our mission to support small entrepreneurs in achieving their goals. You'll be the first point of contact for our customers, providing exceptional support, guidance, and solutions that empower them to start, manage, and scale their businesses with confidence. Your work will have a direct impact on their success, and you'll be instrumental in ensuring they feel supported every step of the way. **What You Can Expect** As a Customer Experience Specialist at blithequark, you'll have the opportunity to: * Provide exceptional support to our customers through various channels, including email, chat, phone, and video calls * Offer personalized recommendations for improving our customers' websites and help them start, manage, and grow their businesses * Resolve customer complaints and issues with effective solutions * Collaborate with cross-functional teams, such as Content & Learning, Product & Engineering, to improve the customer experience and provide feedback for product and process optimizations * Stay up-to-date with our products and services, and continuously develop your knowledge of new features and technologies * Support the development and improvement of processes and guidelines for customer experience, to enhance efficiency and customer satisfaction * Stay informed about industry trends and competitor offerings to provide effective answers to customer inquiries and recommendations * Represent blithequark and our mission to our customers, showcasing our values and commitment to their success * Work a standard 5-day week with flexibility to choose your workdays, including occasional Saturdays (about once a month) **What We're Looking For** To succeed in this role, you'll need to bring the following skills and qualities: * Fluent German and English language skills (additional European languages are a plus) * Good knowledge of German culture * A customer-centric "Let's do this" mentality: proactive, motivated, flexible, and open to change * Excellent communication skills, with the ability to explain complex concepts simply, clearly, and helpfully * Strong interpersonal skills to build relationships with customers, demonstrate empathy, and address diverse needs * Effective problem-solving and decision-making skills * A strong interest in technology and internet-based topics * A passion for learning, self-improvement, and trying new things * The ability to prioritize multiple tasks, meet deadlines, and maintain attention to detail * A willingness to collaborate with the team, share knowledge, and support colleagues when needed * An openness to working in a diverse, international environment that values diversity and inclusion **What We Offer** At blithequark, we're committed to providing a supportive and inclusive work environment that fosters growth and development. Here are some of the benefits you can expect: * **Inspirational Mission**: We're driven by a meaningful mission to support small entrepreneurs and contribute to the sustainability and vitality of the communities they serve. * **Flexibility and Trust**: Our work environment is built on flexibility and trust. We offer the option to work remotely or in the office, and we encourage you to pursue side projects to nurture your entrepreneurial spirit. * **International, Diverse Team**: Our team is a vibrant mosaic of over 250 individuals from 50+ nationalities, working from 15 different countries. We celebrate our diversity and inclusivity, with a DEI council and ERGs that ensure every voice is heard. * **Development and Career Opportunities**: We invest in your growth with access to LinkedIn Learning, and from day one, you'll have the opportunity to contribute your ideas and make a real impact. Our flat hierarchies and fast decision-making processes provide a platform for your professional development. **Additional Benefits** We're proud to offer a range of benefits that enhance your work-life balance and well-being: * A bonus payment for setting up your home office * A unique Workation Policy that allows you to work from various locations * A support program for employees, offering resources and guidance * And a perk that keeps on giving: up to three free blithequark websites for your personal or professional projects, which you can keep forever! **Equal Opportunities** blithequark is committed to promoting equal opportunities and diversity in the workplace. We welcome applications from all qualified candidates, regardless of their background, identity, or characteristics. Our inclusive work environment values and celebrates the unique contributions of every individual. **Data Protection** By submitting your application, you acknowledge that you've read and understood our **Data Protection Policy for Applicants**. **Apply Now** If you're passionate about delivering exceptional customer experiences and helping small entrepreneurs succeed, we'd love to hear from you! Apply now to join our team and be part of a dynamic, remote-first company that's making a real impact.