Experienced Customer Experience Specialist – Delivering Exceptional Support and Building Strong Relationships with Clients at blithequark

Introduction to blithequark blithequark is a pioneering chef-to-you marketplace that connects talented chefs with consumers, revolutionizing the meal delivery experience. By bringing small-batch, restaurant-quality meals to eaters nationwide, crafted by a diverse collective of all-star chefs, we are not only satisfying palates but also empowering working chefs and supporting their growth. With a strong commitment to fueling stronger communities, blithequark partners with organizations like Food Bank For New York City to combat food insecurity across all five boroughs. About the Role We are seeking a highly skilled and customer-obsessed Customer Experience Specialist to join our dynamic team. As a key member of our customer support team, you will play a vital role in improving our clients' experience, addressing their concerns, and leaving a lasting positive impact on their lives. If you are passionate about delivering exceptional support, building strong relationships, and making a difference in people's lives, we encourage you to apply for this exciting opportunity. The Role The primary responsibility of the Customer Experience Specialist is to provide outstanding support to our clients, ensuring that each interaction is personalized, timely, and effective. You will be the face of blithequark, helping customers understand our product, answering questions, clearing up doubts about our meals and service, and resolving day-to-day issues. As a critical member of our growing team, you will be expected to handle different cases that require time-sensitive responses, always maintaining a customer-obsessed attitude and a positive demeanor. Key Responsibilities: Handle all inbound requests from customers and resolve their issues in a timely and professional manner Address time-sensitive issues, such as payments, account questions, delivery issues, or troubleshooting via email or chat Assist clients with any questions or concerns regarding their subscription, product, and service overall Escalate critical cases and exceptions to the CX Supervisor for proper follow-up Process orders, forms, applications, and general subscription requests Develop a deep expertise in our product, key differentiators, and the value it provides to our customers Qualifications To be successful in this role, you should have: At least 3+ years of experience handling inbound customer issue resolution using email, phone, and/or chat An outstanding level of English (oral and written) and effective communication skills A customer-centric approach and a passion for helping people Excellent organizational skills, even under pressure A positive attitude, great people skills, and a willingness to go the extra mile for team members A strong focus on quality and empathy Preferred Qualifications: Knowledge of nutritional information and fine dining Specific Requirements We are looking for candidates who are available to work flexible schedules, including: Sunday to Thursday or Tuesday to Saturday Shifts: AM (6am - 3pm), PM (2pm to 11pm EST), or Late (5pm to 2am EST) Availability to work on public holidays (you'll be paid double your normal daily rate) Hybrid model - you will be required to attend our office on demand Benefits At blithequark, we offer a range of benefits to support your well-being and career growth, including: Competitive salary (paid in USD, Crypto, Euro, or ARS) Remote work options - design the life you want 15 days of vacation per year from your start date Family leave: 12 weeks for primary caregivers and 6 weeks for secondary caregivers, fully paid Compassionate leave: 3-5 days each time the need arises Personalized English coach Interview Process Our interview process typically includes: Application review - please submit your English version resume Short video presenting yourself - we want to get to know you! (3 minutes) Take-home test (90 minutes) Assessment (30 minutes) Reference check Face-to-face interview day in our office What We Offer At blithequark, we are committed to creating a community of inclusion and an environment free from discrimination or harassment. We offer a monthly salary range of $930 USD and a tentative starting date of September 16th or November 4th. If you're interested in this role, please submit your application, and if we think you might be a fit, we'll get in touch with you. Conclusion Join blithequark as a Customer Experience Specialist and be part of a dynamic team that is revolutionizing the meal delivery experience. With a strong focus on customer satisfaction, community growth, and employee well-being, we offer a unique opportunity for you to make a difference in people's lives. Apply now and take the first step towards an exciting and rewarding career with blithequark!