Experienced Customer Support Chat Associate – Global Marketplace Operations and Customer Experience Specialist

Welcome to blithequark: Revolutionizing Healthcare Talent Marketplaces At blithequark, our mission is to empower healthcare professionals to work when and where they want, while enabling healthcare facilities to meet their talent needs. We achieve this through our innovative app-based marketplace, which connects healthcare facilities and professionals, allowing for on-demand shifts and access to top talent. Our goal is to dramatically improve lives by providing career growth and financial opportunities to healthcare professionals. As a rapidly growing tech startup, we're committed to making a positive impact on the socioeconomic ladder, and we're excited to have you join our team. About blithequark blithequark is a post-Series C, fast-growing tech startup with a diverse and inclusive global team. We've been featured on top company lists and have grown exponentially since our inception. Our team is dedicated to delivering exceptional customer experiences, and we're passionate about creating a positive work environment that fosters growth, learning, and collaboration. As a remote team, we operate 24/7, and we're looking for talented individuals who share our vision and values. Job Overview: Chat Associate (Global) We're seeking an experienced Chat Associate to join our Worker Operations Team, where you'll play a vital role in upholding safety and reliability for both sides of our marketplace. As a Chat Associate, you'll be responsible for delivering exceptional customer experiences, investigating incidents, and developing reliability initiatives to improve the overall quality of our marketplace. If you're a curious, empathetic, and strong communicator with a passion for problem-solving, we'd love to hear from you. Key Responsibilities: Communicate with customers via telephone, live chat, and web communication channels to resolve inquiries and issues Investigate attendance and quality incidents across our marketplace, using exceptional judgment and noticing to solve customer problems Develop and communicate resolutions to workers and workplaces with empathetic, customer-centered communication, justifying the reasoning behind your decisions to diverse stakeholders Work efficiently and effectively to ensure customer inquiries are resolved fully and in a timely manner, prioritizing customer satisfaction and experience Collaborate with cross-functional teams, including customer support, general operations, product, customer success, and legal teams, to drive business outcomes and improve the overall quality of our marketplace Manage and maintain communication on multiple platforms to effectively solve issues for blithequark's partner facilities and professionals Remain knowledgeable on product updates to ensure you're acting with the most up-to-date organizational information, and provide feedback to improve our products and services Essential Qualifications: Proficiency in English (first language) 2+ years of customer support experience, with a focus on delivering exceptional customer experiences 2+ years of providing telephonic customer support, with excellent communication and problem-solving skills 2+ years of experience with Zendesk or any CRM, with the ability to navigate and utilize technology to drive business outcomes Ability to resolve customer issues with empathy and action, prioritizing customer satisfaction and experience Exceptional written and verbal communication skills, with the ability to communicate complex information in a clear and concise manner Ability to work as part of multidisciplinary teams, collaborating with stakeholders to drive business outcomes Comfortable handling ambiguous situations and adaptable to constant change, with a positive mindset that elevates the entire team Demonstrate a high degree of motivation, self-direction, and initiative to achieve the goals of the team and organization Exceptionally detail-oriented, with a focus on delivering high-quality results and exceptional customer experiences Ethical and unbiased integrity and decision-making abilities, with a commitment to upholding the values and mission of blithequark Preferred Qualifications: Experience working in a fast-paced, dynamic environment, with a focus on delivering exceptional customer experiences Knowledge of the healthcare industry, with a passion for improving the lives of healthcare professionals and patients Experience with reliability initiatives and policy improvements, with a focus on driving business outcomes and improving the overall quality of our marketplace Strong analytical and problem-solving skills, with the ability to navigate complex issues and develop creative solutions Ability to work independently and as part of a team, with a focus on collaboration and driving business outcomes System Requirements: Minimum 15Mbps wired internet connection Minimum i5 processor or equivalent Minimum 12GB Ram Quiet working environment Steady power and internet connection Career Growth Opportunities and Learning Benefits At blithequark, we're committed to providing our team members with opportunities for growth, learning, and development. As a Chat Associate, you'll have the opportunity to work with a talented team of professionals, develop your skills and expertise, and contribute to the growth and success of our organization. We offer a range of training and development programs, including mentorship, coaching, and education assistance, to help you achieve your career goals. Work Environment and Company Culture At blithequark, we're passionate about creating a positive work environment that fosters growth, learning, and collaboration. We're a remote team, and we're committed to providing our team members with the flexibility and autonomy to work from anywhere. We offer a range of perks and benefits, including flexible working hours, remote work options, and a comprehensive benefits package. Our company culture is built on the values of empathy, curiosity, and a passion for delivering exceptional customer experiences. Compensation, Perks, and Benefits At blithequark, we offer a competitive compensation package, including a salary, benefits, and perks. We're committed to providing our team members with a comprehensive benefits package, including health insurance, retirement savings, and education assistance. We also offer a range of perks, including flexible working hours, remote work options, and a generous paid time off policy. Conclusion If you're a motivated, empathetic, and strong communicator with a passion for delivering exceptional customer experiences, we'd love to hear from you. As a Chat Associate at blithequark, you'll have the opportunity to work with a talented team of professionals, develop your skills and expertise, and contribute to the growth and success of our organization. Apply now to join our team and help us revolutionize the healthcare talent marketplace.