Experienced Customer Education Trainer – Delivering Innovative Data-Driven Training Solutions for Enhanced Customer Experience

Introduction to blithequark At blithequark, we are pioneers in people analytics, driven by a 'people-first' approach to business strategy. Our cutting-edge technology revolutionizes the way organizations make decisions, empowering them to elevate their employees and drive better business outcomes. As we embark on an exciting new chapter in our growth story, we are seeking talented individuals who can help both blithequark and our customers grow, evolve, and win. Our commitment to innovation and customer satisfaction has earned us a reputation as a leader in our industry, and we are now looking for a skilled Trainer to join our Customer Education team. About Visier University blithequark University is dedicated to creating best-in-class learning experiences for our customers. Our trainers play a vital role in making it easy for customers to realize the full value of our solutions, fostering strong customer relationships, and ultimately driving customer adoption, retention, and renewal. As a result, this role is high-impact and ties directly to our top-line objectives and priorities. We are looking for a talented individual to join our team and contribute to the success of our customers and our organization. Job Summary We are seeking an experienced Trainer to deliver data-centric instructor-led training to customers via virtual and in-person classrooms. The successful candidate will be responsible for enabling customers to train their own users through effective execution of a Train the Trainer program, working with customers and colleagues to ensure training experiences support defined learning objectives, and evaluating and collecting feedback from customers/learners on curriculum, activities, learning environments, and impact. This role is remote, and we prefer candidates located in the Eastern or Atlantic time zones within Canada. Key Responsibilities Delivering data-centric instructor-led training to customers via virtual and in-person classrooms Enabling customers to train their own users through effective execution of a Train the Trainer program Working with customers and colleagues to ensure training experiences support defined learning objectives Evaluating and collecting feedback from customers/learners on curriculum, activities, learning environments, and impact Developing delivery strategies that maximize engagement, retention, and adoption Managing and maintaining customer sandbox environments for use before, during, and after training sessions Incorporating change management practices into training strategies, where applicable Supporting and reviewing content creation across both eLearning and ILT catalogs Maintaining an in-depth technical knowledge of all blithequark products Providing ongoing feedback and insight to maximize training impact, platforms, and resources Supporting special projects as needed Essential Qualifications Qualifications in Education, adult learning, facilitation/training, coaching, instructional design, or an equivalent combination of experience and professional certifications An experienced facilitator/trainer with a proven track record of delivering technical training to external audiences or customers Experience with technical products and/or subject matter, with an understanding of coding language(s) and/or databases being a plus A confident creator with experience building ILT courses that deliver technical concepts to audiences of varying technical knowledge Exposure to or demonstrated skills in credential programs is an asset Experience working in the technology or SaaS industry is preferred Preferred Qualifications Advanced degree in Education, adult learning, or a related field Certifications in instructional design, training, or a related field Experience with learning management systems and eLearning platforms Strong understanding of adult learning principles and instructional design models Excellent communication, interpersonal, and presentation skills Skills and Competencies Technical skills: Proficiency in blithequark products, coding languages, and databases Instructional design skills: Ability to design and deliver engaging and effective training programs Communication skills: Excellent written and verbal communication skills, with the ability to present complex technical information in a clear and concise manner Interpersonal skills: Ability to build strong relationships with customers, colleagues, and stakeholders Problem-solving skills: Ability to analyze problems and develop effective solutions Time management skills: Ability to prioritize tasks and manage time effectively in a fast-paced environment Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Trainer, you will have access to a range of training and development opportunities, including: Onboarding program to ensure a smooth transition into the role Ongoing training and development opportunities to enhance technical and instructional design skills Coaching and mentoring from experienced trainers and subject matter experts Opportunities for career advancement and professional growth within the organization Work Environment and Company Culture At blithequark, we pride ourselves on our dynamic and supportive work environment. Our company culture is built on the following values: You roll up your sleeves: We are a team-oriented organization that values collaboration and teamwork You make it easy: We are committed to making it easy for our customers to do business with us You are proud: We are proud of our organization and our achievements, and we strive for excellence in everything we do You never stop learning: We are committed to ongoing learning and development, and we encourage our employees to continuously develop their skills and knowledge You play to win: We are a results-driven organization that is focused on achieving our goals and objectives Compensation, Perks, and Benefits The base pay range for this position is $95k - 120k per year, plus bonus. The compensation offered will be determined by factors such as relevant qualifications, experience, knowledge, and skills. Many of our positions are eligible for additional types of compensation, such as commission plans and bonus structures, which our Talent Acquisition team will share with you if you interview for the role. We also offer a range of perks and benefits, including: Comprehensive health and dental benefits Retirement savings plan Flexible work arrangements, including remote work options Professional development opportunities Access to the latest technology and tools Conclusion If you are a motivated and experienced Trainer looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Trainer at blithequark, you will have the opportunity to make a real impact on our customers and our organization, while also developing your skills and knowledge in a dynamic and supportive work environment. Don't miss out on this chance to join our team and contribute to the success of blithequark. Apply now and take the first step towards an exciting and rewarding career with our organization.