Experienced Online Customer Service Representative – Delivering Exceptional Support in a Dynamic Insurance Environment at blithequark

Welcome to blithequark At blithequark, we're not just an insurance agency; we're a team of innovators and customer experience enthusiasts dedicated to revolutionizing the way people interact with insurance. As a Managing General Agent (MGA), we sell policies directly to consumers, ensuring a seamless and personalized experience. Our company culture is built on the principles of hard work, play, and a strong work-life balance, allowing our team members to thrive both professionally and personally. About the Role We're seeking a highly motivated, flexible, and team-oriented individual to join our blithequark Underwriting Experience (VUE) Team as a work-from-home Customer Service Representative (CSR). As a CSR, your primary responsibility will be to provide world-class customer experiences to our clients through inbound phone calls. This is not a typical call center job; we're an insurance agency that handles inbound customer inquiries about our policies and helps customers troubleshoot, making every interaction an opportunity to build trust and loyalty. Key Responsibilities Provide exceptional customer service to clients through inbound phone calls, ensuring timely and effective resolution of inquiries and concerns Obtain and maintain your Property and Casualty License, with blithequark covering the costs of time and materials Work independently, taking initiative and working with minimal supervision to achieve goals and objectives Maintain regular and timely attendance, ensuring seamless coverage and support for our clients Demonstrate ability to make decisions, problem-solve, and uphold an ethical standard in all interactions Manage individual stress and composure, ensuring a positive and professional demeanor in all customer interactions Perform other duties as assigned, contributing to the overall success and growth of the VUE Team What We Offer At blithequark, we're committed to supporting the growth and well-being of our team members. As a CSR, you'll enjoy a comprehensive range of benefits, including: Paid holidays and 160 hours of PTO (sick or vacation) plus 2 floating holidays per year 401(k) with a company match plan, helping you secure your financial future Health, dental, and vision plans, ensuring you and your loved ones receive the best possible care Free mental health resources, because we care about your well-being and happiness Opportunities for professional growth and development, helping you achieve your career goals Requirements To succeed as a CSR at blithequark, you'll need: A High School Diploma or equivalent A designated space and internet capability to work from home, ensuring a productive and comfortable work environment Ability to pass a background check, demonstrating your integrity and trustworthiness Extensive Microsoft Office or G-Suite experience, enabling you to efficiently manage and process customer information 2 years of customer service experience, preferably in an insurance or related field, with a proven track record of delivering exceptional customer experiences Why blithequark? At blithequark, you'll be part of a dynamic team of trailblazers and visionaries who are revolutionizing the insurance industry. You'll have the opportunity to: Engage in groundbreaking projects that are reshaping the insurance landscape Collaborate with a group of dedicated, like-minded professionals who share your passion for customer experience Experience a culture that prioritizes growth, development, and well-being, helping you achieve your full potential Perks and Benefits In addition to our comprehensive benefits package, you'll enjoy: Amazing work-life balance with 4 weeks of Paid Time Off, ensuring you have time to relax and recharge 9 Paid Company Holidays with 2 floating holidays, giving you the flexibility to celebrate and observe special occasions 401K Programs with employer match, helping you build a secure financial future Personal assistant programs for support in maintaining a healthy personal and work life, because we care about your overall well-being Diversity and Inclusion blithequark is proud to be an equal-opportunity employer, committed to providing equal opportunities to all qualified applicants, regardless of race, color, religion, sex, national origin, disability, or any other legally protected characteristics. We believe that diversity and inclusion are essential to our success, and we're dedicated to creating a workplace where everyone feels valued, respected, and empowered to contribute. How to Apply If you're a motivated, customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, and we'll be in touch to discuss the next steps. Conclusion At blithequark, we're not just looking for a Customer Service Representative; we're looking for a partner who shares our passion for customer experience and is committed to helping us revolutionize the insurance industry. If you're ready to join a dynamic team of innovators and trailblazers, apply now and take the first step towards an exciting and rewarding career with blithequark.