Experienced Customer Advocate for Dasher Support and Resolution – Empowering Exceptional Dasher Experiences through Proactive Issue Resolution and Process Improvement at blithequark

Introduction to blithequark and the Industry At blithequark, we are passionate about fostering a culture of meaningful connection, collaboration, and professional growth. As a leader in the logistics and technology industry, we are committed to empowering local economies and connecting people with possibility. Our mission is to grow and empower local economies, and we are looking for talented individuals to join our team and help us achieve our goals. The customer advocate role is a critical part of our support operations, and we are seeking an experienced and skilled professional to join our team as a Customer Advocate for Dasher Support and Resolution. About the Team and Role The Final Dashination Customer Advocate team at blithequark supports Dashers who are dealing with bugs or errors that we have never seen before on our app. The team is responsible for providing end-to-end support to our Dashers, owning concerns, escalating issues as needed, and providing feedback and solutions to partners about issues that negatively impact our Dashers. As a Customer Advocate, you will be empowered to make decisions that lead to a win-win situation for Dashers and blithequark, leveraging appropriate tools, escalation channels, and problem-solving skills to resolve issues and innovate the future of our Support Operations Dasher Service Model. Key Responsibilities Provide exceptional support to Dashers, resolving issues in a timely and satisfactory manner Own and escalate concerns as needed, providing feedback and solutions to partners Leverage tools, escalation channels, and problem-solving skills to resolve issues and innovate the future of our Support Operations Dasher Service Model Partner with the Dasher Experience and Support Operations Teams to provide consistent updates on Dasher concerns, feedback, and ideas Conduct pilot programs to improve the overall Dasher experience and deal with ambiguity Work cross-functionally with partners to be the voice of the Dasher for our products, services, processes, and policies Participate in new strategies, processes, and programs to help increase Dasher retention Essential and Preferred Qualifications To be successful in this role, you should have at least 6+ months of agent experience in 2 lines of business supporting our Dashers, with a strong track record of achieving a QA score of 90% or better. You should be ranked in the top 10% of your current Line of Business and have experience with de-escalating Dashers and turning detractors into lifelong promoters of blithequark. You should be self-motivated, enthusiastic about our Dashers, and have a bias towards action, thriving in a fast-paced, constantly changing work environment. Nice to Haves Experienced in the Dasher LOB Strong problem-solving and analytical skills Excellent communication and interpersonal skills Ability to work in a team environment and build strong relationships with partners Skills and Competencies To succeed in this role, you should possess strong problem-solving and analytical skills, with the ability to think outside the box and innovate solutions. You should have excellent communication and interpersonal skills, with the ability to build strong relationships with partners and provide exceptional support to Dashers. You should be self-motivated, enthusiastic, and have a bias towards action, thriving in a fast-paced, constantly changing work environment. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to supporting employees' happiness, healthiness, and overall well-being. We offer comprehensive benefits and perks, including premium healthcare, wellness expense reimbursement, paid parental leave, and more. We believe in fostering a culture of meaningful connection, collaboration, and professional growth, and we provide opportunities for learning and development to help you grow in your career. Work Environment and Company Culture Our office is located in Tempe, and we require an in-office presence. We believe in fostering a culture of meaningful connection, collaboration, and professional growth through in-office interactions. We are a dynamic and fast-paced company, and we are looking for individuals who are passionate about our mission and values. We offer a collaborative and supportive work environment, with a team of talented and dedicated professionals who are passionate about empowering local economies and connecting people with possibility. Compensation, Perks, and Benefits We offer competitive compensation packages and comprehensive health benefits, as well as a range of perks and benefits to support your well-being and happiness. We believe in recognizing and rewarding our employees' contributions, and we offer opportunities for career growth and development. Conclusion If you are a motivated and enthusiastic individual who is passionate about providing exceptional support to Dashers, we encourage you to apply for this exciting opportunity. As a Customer Advocate at blithequark, you will have the opportunity to make a real difference in the lives of our Dashers, while growing and developing your skills and career. Don't miss out on this chance to join our dynamic and fast-paced team and help us achieve our mission of empowering local economies and connecting people with possibility.