Experienced Care Specialist – Customer Support and Hybrid Care Services Expert for Consumer Technology Industry

Introduction to blithequark At blithequark, we are passionate about making a positive impact in the caregiving industry through our innovative consumer technology and care services. Our mission is to provide exceptional support to families and care providers, and we are looking for a talented and compassionate Care Specialist to join our team. As a Care Specialist – Customer Support and Hybrid Care Services Expert, you will play a vital role in delivering high-quality services to our clients and contributing to the growth and success of our organization. About the Role We are seeking an experienced and skilled Care Specialist to work with our team of bright and motivated professionals in a hybrid work model that offers flexibility with in-office and remote work days. This role requires a strong and diverse skillset in relevant areas, including customer service, care coordination, and communication. As a Care Specialist, you will be responsible for conducting family interviews, providing education and guidance, composing and publishing job posts, screening and vetting care provider candidates, and collaborating with our Care Specialist teams to deliver a comprehensive range of service offerings. Key Responsibilities Conduct family interviews to assess and understand care needs, schedules, and job requirements Provide education and guidance related to the caregiving industry and best practices Compose and publish job posts on our platform to attract qualified candidates Screen and vet care provider candidates through applications and interviews Collaborate with Care Specialist teams to deliver a comprehensive range of service offerings Develop and maintain strong relationships with clients and care providers Stay up-to-date with industry trends and best practices in caregiving and customer service Qualifications and Requirements To be successful in this role, you will need to have a Bachelor's Degree and 2-4+ years of client service experience, preferably in a human services or child care field. You should also possess high emotional intelligence, strong communication skills, and exceptional multi-tasking, organizational, and time management skills. The ability to adapt quickly in a fast-paced environment is essential, and experience in the caregiving or child care industry is highly desirable. Essential Qualifications Bachelor's Degree required 2-4+ years of client service experience, preferably in a human services or child care field High emotional intelligence and strong communication skills, both written and verbal Exceptional multi-tasking, organizational, and time management skills Ability to adapt quickly in a fast-paced environment Preferred Qualifications Experience in the caregiving or child care industry Familiarity with online platforms for job postings and candidate screening Strong writing skills for creating engaging job posts Previous experience in a role requiring high levels of customer service Demonstrated ability to work collaboratively in a team setting What We Offer At blithequark, we offer a competitive hourly rate of $21/hr, potential for annual bonuses and short- and long-term incentives, and a comprehensive benefits package including health insurance, life and disability insurance, and a generous 401K employer matching program. We also provide opportunities for career advancement within a mission-driven organization and a supportive and collaborative work environment focused on making a positive impact in the caregiving industry. Benefits and Perks Competitive hourly rate of $21/hr Potential for annual bonuses and short- and long-term incentives Comprehensive benefits package including health insurance, life and disability insurance, and a generous 401K employer matching program Opportunity for career advancement within a mission-driven organization Hybrid work model offering flexibility with in-office and remote work days Supportive and collaborative work environment focused on making a positive impact in the caregiving industry Career Growth and Development At blithequark, we are committed to the growth and development of our employees. We offer opportunities for career advancement, training, and professional development to help you achieve your goals and advance in your career. Our supportive and collaborative work environment provides a platform for you to learn from experienced professionals and share your knowledge and expertise with others. Work Environment and Company Culture Our work environment is dynamic, supportive, and collaborative, with a focus on making a positive impact in the caregiving industry. We value diversity, equity, and inclusion, and we are committed to creating a workplace culture that is fair, transparent, and secure for all employees. At blithequark, you will be part of a team that is passionate about delivering exceptional services to our clients and making a difference in the lives of families and care providers. How to Apply If you are a motivated and compassionate individual with a passion for customer service and care coordination, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role. We look forward to hearing from you and exploring how you can contribute to the success of blithequark. Conclusion At blithequark, we are dedicated to delivering exceptional services to our clients and making a positive impact in the caregiving industry. As a Care Specialist – Customer Support and Hybrid Care Services Expert, you will play a vital role in achieving our mission and contributing to the growth and success of our organization. If you are a talented and compassionate individual with a passion for customer service and care coordination, we encourage you to apply for this exciting opportunity and join our team of bright and motivated professionals.