**Experienced Bilingual Korean Customer Support Specialist – On-Site in Pittsburgh, PA**

Are you a highly motivated and customer-focused individual with a passion for delivering exceptional patient care? Do you possess excellent communication skills in both Korean and English? Are you looking for a challenging and rewarding role in a dynamic and innovative healthcare technology company? If so, we encourage you to apply for the Experienced Bilingual Korean Customer Support Specialist position at blithequark, the fastest growing healthcare technology company in the country. **About blithequark** blithequark is a pioneering healthcare technology company that is revolutionizing the way patients access and afford their prescriptions. Our mission is to make prescriptions accessible and affordable to everyone, and we are committed to delivering exceptional patient care and experiences. With a highly collaborative team of builders and operators, we are constantly inventing new ways to improve the lives of our customers. **Responsibilities** As an Experienced Bilingual Korean Customer Support Specialist at blithequark, you will play a critical role in providing top-notch patient care and support to our customers. Your responsibilities will include: * Receiving inbound phone calls to resolve routine and new issues with patients, doctors, and insurers * Providing patient care to accurately support pharma programs and triage to appropriate teams when required * Striving to meet and exceed structured performance targets * Documenting all call information and data discovery according to operating procedures * Utilizing Knowledge Base materials as a foundation for resolving inquiries * Maintaining confidentiality of patient and proprietary information * Developing a working knowledge of company-related security and privacy practices * Participating in continued education on product changes, new features, and product launches * Helping improve the patient experience by sharing feedback with management to further develop the product, materials, and processes **Requirements** To be successful in this role, you will need to possess the following qualifications and skills: * Bilingual Korean required, with strong command of the English language * High school diploma or GED required, Bachelor's degree strongly preferred * Customer service or inbound call center experience required * Healthcare, pharmacy, or other relevant industry experience strongly preferred * Strong verbal and written communication skills * Sound technical skills, analytical ability, good judgment, and strong operational focus * A passion for providing top-notch patient care * Ability to work with peers in a team effort and cross-functionally * Strong technical aptitude and ability to learn complex new software **Location and Hours** This is a full-time position, on-site in Pittsburgh, PA. You will be required to work a variety of shifts, including: * Monday-Friday across various shifts, including 8am-4pm, 9am-5pm, 10am-6pm, 11am-7pm, 12pm-8pm, and 1pm-9pm * OR open for availability for 4-day, 10-hour shifts from 10am-8pm * Availability for rotating Saturday shifts 9am-5pm * Scheduling flexibility, as your schedule may change over time according to business needs **Benefits** As a valued member of the blithequark team, you will enjoy a comprehensive benefits package, including: * Medical, dental, and vision insurance plans that fit your needs * 401(k) retirement plan * Paid time off, sick time, and holidays * Paid parental/baby bonding leave * Daily meal stipend for onsite marketplace * Pre-tax transit benefits and free onsite parking **Why Join Us** At blithequark, we are committed to making a positive impact on the lives of our customers. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers. We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you are a motivated and customer-focused individual with a passion for delivering exceptional patient care, we encourage you to apply for the Experienced Bilingual Korean Customer Support Specialist position at blithequark. Join our dynamic and innovative team and help us make a positive impact on the lives of our customers. **How to Apply** To apply for this exciting opportunity, please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you! What We Offer At blithequark, we are committed to providing our employees with a comprehensive benefits package and a supportive work environment. Some of the benefits we offer include: * Medical, dental, and vision insurance plans that fit your needs * 401(k) retirement plan * Paid time off, sick time, and holidays * Paid parental/baby bonding leave * Daily meal stipend for onsite marketplace * Pre-tax transit benefits and free onsite parking Our Culture At blithequark, we value diversity and inclusion and are committed to creating a workplace that is welcoming and inclusive to all employees. We believe that a diverse and inclusive workplace is essential to driving innovation and delivering exceptional patient care. Our Team Our team is comprised of highly motivated and customer-focused individuals who are passionate about delivering exceptional patient care. We are a collaborative and supportive team that is dedicated to making a positive impact on the lives of our customers. How to Apply To apply for this exciting opportunity, please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you! Equal Opportunity Employer blithequark is an equal opportunity employer and values diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.