**Experienced Accounting Customer Success Manager – Drive Customer Adoption and Growth at blithequark**

Are you a seasoned accounting professional with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are ever the same? If so, we invite you to join our dynamic team at blithequark as an Accounting Customer Success Manager. As a key member of our Customer Experience team, you will play a critical role in driving ongoing adoption and support for our customers, helping them achieve their accounting and business goals. **Our Story** At blithequark, we're revolutionizing the world of finance with our next-gen core accounting platform, built specifically for modern mid-market finance teams. Our platform replaces outdated legacy ERPs and manual accounting processes with automation-driven solutions that simplify and accelerate finance workflows. In the past year alone, we've grown 10x, driven by strong customer demand and a product that delivers real results for accounting & finance teams. As we prepare for our upcoming Series A fundraise, we're scaling quickly and building the future of finance by giving teams the clarity, control, and strategic visibility they need to lead with confidence. **Position Overview** As a full-time member of our Customer Experience team, you will report to the Head of Implementation & Customer Success and work closely with existing customers to understand their ongoing accounting software needs. You'll provide post-go-live support to help them achieve their accounting and business goals, serving as an expert in our accounting platform. Your primary goal will be to drive customer adoption and growth, ensuring our customers get the most out of our platform. **Key Responsibilities:** - **Serve as an accounting subject matter expert**: Provide training sessions to ensure users are proficient with our software, helping them unlock its full potential. - **Primary point of contact**: Serve as the main point of contact for assigned customers, responding to their inquiries, and addressing any concerns they may have. - **Collaborate with product and engineering teams**: Communicate customer bugs and feature requests to our product and engineering teams, ensuring our platform continues to evolve and meet customer needs. - **Develop and maintain account management and support best practices**: Create and maintain documentation and processes to ensure seamless customer support and account management. - **Drive customer success**: Work closely with customers to understand their goals and objectives, developing strategies to help them achieve success with our platform. **Experience:** - **2+ years of experience in accounting, audit, or finance**: We're looking for candidates with a strong background in accounting, audit, or finance, with a preference for those with experience in an in-house or public accounting role. - **Bonus: at least 1 year of experience in an implementation, solutions, support, or customer success role**: If you have experience in these areas, you'll have a head start in understanding our customers' needs and delivering exceptional support. - **Strong technical aptitude**: You'll need to be able to quickly learn new software platforms and have a solid understanding of accounting principles and practices. - **Intermediate-level Microsoft Excel/Google Sheets skills**: You'll need to be proficient in using these tools to analyze data and create reports. - **Bachelor's degree or equivalent experience in a relevant field**: A degree in accounting, finance, or a related field is preferred, but not required. **Personal Attributes:** - **Highly proactive, adaptable, and capable of working in a fast-paced environment**: You'll need to be able to think on your feet and adapt to changing circumstances. - **Excellent attention to detail and ability to work under tight deadlines**: You'll need to be able to prioritize tasks and manage your time effectively to meet deadlines. - **Exceptional communication and interpersonal skills**: You'll need to be able to communicate complex ideas simply and build strong relationships with customers and colleagues. - **Problem-solving mindset**: You'll need to be able to translate customer needs into practical solutions and think creatively to overcome obstacles. - **A growth mindset with a focus on continuous improvement**: You'll need to be committed to ongoing learning and improvement, always looking for ways to improve our processes and deliver exceptional customer experiences. **Why Join blithequark?** - **Opportunities for growth and development**: We're a rapidly growing company, and we're committed to helping our employees grow and develop their careers. - **Collaborative and dynamic work environment**: Our team is passionate about delivering exceptional customer experiences, and we're always looking for ways to improve and innovate. - **Competitive compensation and benefits**: We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and generous paid time off. - **Flexible work arrangements**: We offer flexible work arrangements, including remote work options, to help you balance your work and personal life. **How to Apply** If you're a motivated and experienced accounting professional looking for a new challenge, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the perfect fit for this role. We can't wait to hear from you!