Customer Service Agent – Remote Position for Passionate Problem Solvers in Bogota, Colombia, Driving Customer Success with Blithequark

Welcome to Blithequark Imagine being part of a team that is revolutionizing the shopping experience, making it smarter, more accessible, and interest-free. At blithequark, we're not just transforming payments; we're redefining how people discover, interact with, and purchase the things they love. With a mission to financially empower the next generation, we're building an innovative, dynamic team passionate about creating more than just a transaction but a truly unique shopping journey. About the Role Are you passionate about driving customer success? Addicted to solving problems? So are we. We're looking for a customer-driven problem solver to join our team as a Customer Service Agent. With a fun, genuine, and empathetic voice, you will be troubleshooting and writing clear and concise instructions to solve questions about utilizing blithequark's services. You have excellent written and verbal communication skills, are dependable, resourceful, and get joy from going beyond to make customers successful. Key Responsibilities Provide clear, prompt, detailed, empathetic, and customer-oriented support to our consumers via email, live chat, and phone calls. Showcase passion and connection with our products and services, understanding how they work and how they can benefit our customers. Assist customers in resolving basic to complex inquiries, using your problem-solving skills to find solutions. Build a network of support and trust with our awesome customer support team, collaborating to deliver exceptional customer experiences. Work with customers to understand how they use blithequark's services, providing valuable feedback to our Product and Development teams to improve our offerings. Act as an advocate for our customers, reporting and acting on observed areas for improvement in our product or processes. Actively seek solutions to customer needs, communicating trends to leadership and suggesting innovative solutions on behalf of the customer experience. Ideal Experience and Skills Excellent communication and interpersonal skills, with the ability to articulate complex ideas in a clear and concise manner. Fluent in written and spoken English, with Spanish as a second language (a third language is a plus). Proven success in a fast-paced support environment, with experience in troubleshooting and problem resolution. Exceptional verbal and written communication skills, with the ability to provide clear, articulate, and kind customer support via phone, email, and live chat. Able to efficiently manage multiple tasks at the same time, utilizing personal judgment to take initiative and prioritize tasks. Driven to dig into the details of a system or process to solve customer problems, with a passion for learning new technologies and helping customers succeed. Displays a passion for what you do, upholding personal and corporate integrity, with a strong work ethic and a commitment to delivering high-quality results. 3+ years of customer support experience, with experience in email, phone, and/or live chat support, preferably with software or technology products. Bachelor's degree or an equivalent combination of education and experience, with Zendesk, LiveAgent, or Jira experience being a plus. Work Conditions This is a remote position, with the requirement to work from Bogota, Colombia. You will be expected to work from home, with a fixed shift based on Central Standard Time. The first two months will require full availability, with no vacations approved during this period. After the initial training period, you will have the opportunity to take vacations and enjoy a healthy work-life balance. Compensation and Benefits We offer a competitive salary, bonus structure, and benefits package, including: Salary: $3,000,000 COP monthly Performance bonus of 15%-25% of the monthly salary Benefits: Medicina Prepagada Streaming platform Gym membership 20 vacation days per year Remote role About You We're looking for someone who has: Relentlessly high standards, continually raising the bar and driving those around you to deliver great results. A willingness to think outside the box, developing new ways to do things and driving innovation. A need for action, with a focus on speed and calculated risk-taking. The ability to earn trust, listening attentively, speaking candidly, and treating others respectfully. A strong backbone, with the ability to respectfully challenge decisions and commit to the team's goals. A focus on delivering results, prioritizing key inputs and delivering them with the right quality and in a timely fashion. What Makes Working at Blithequark Awesome At blithequark, we're more than just a team – we're a community of passionate, driven, and innovative individuals who are committed to making a difference. We believe in surrounding ourselves with the best and brightest, and we're looking for someone who shares our values and our passion for customer success. If you're excited about pushing boundaries in tech and delivering a game-changing experience for consumers and merchants alike, come join us at blithequark and help create the future of shopping! Conclusion If you're a customer-driven problem solver with a passion for delivering exceptional customer experiences, we want to hear from you. Apply now to join our team as a Customer Service Agent and be part of a dynamic, innovative team that's changing the face of shopping. Don't miss this opportunity to work with a talented team, develop your skills, and grow your career with blithequark. Apply today and take the first step towards an exciting and rewarding career in customer service!