**Customer Experience Specialist – Commercial Sector, blithequark Business**

At blithequark, we're revolutionizing the way businesses interact with our e-commerce platform. As a Customer Experience Specialist in our commercial sector, you'll play a pivotal role in shaping the future of B2B services. If you're passionate about delivering exceptional customer experiences, driving growth, and working with a dynamic team, we invite you to join our mission. **About blithequark** blithequark is a global leader in e-commerce and technology, with a commitment to innovation and customer satisfaction. Our platform empowers businesses to thrive in a rapidly changing market, and we're constantly pushing the boundaries of what's possible. As a Customer Experience Specialist, you'll be part of a diverse team that's passionate about making a difference. **Job Summary** We're seeking a highly motivated and customer-focused Customer Experience Specialist to join our blithequark Business team, specializing in the commercial sector. In this role, you'll work closely with small and medium-sized businesses to provide tailored solutions that enhance their purchasing processes through blithequark Business. You'll play a pivotal role in driving customer engagement, fostering long-term relationships, and contributing to the growth of blithequark's B2B services. **Key Responsibilities** • **Understand customer needs within the commercial sector and provide relevant solutions through blithequark Business**: You'll work closely with customers to understand their pain points and provide personalized solutions that meet their needs. • **Build and maintain strong relationships with decision-makers to drive adoption and satisfaction**: You'll establish and nurture relationships with key decision-makers, driving adoption and satisfaction with blithequark Business. • **Educate customers on blithequark Business features such as bulk purchasing, analytics tools, and integration with procurement systems**: You'll educate customers on the benefits and features of blithequark Business, helping them to maximize their purchasing power and efficiency. • **Identify new opportunities for customer growth and work cross-functionally to implement solutions**: You'll analyze customer data and identify opportunities for growth, working with internal teams to implement solutions that drive revenue and customer satisfaction. • **Collect and relay customer feedback to internal teams for continuous improvement of blithequark Business services**: You'll gather feedback from customers and share it with internal teams, driving continuous improvement and innovation in blithequark Business services. • **Meet or exceed defined performance metrics, including customer satisfaction, retention, and revenue growth**: You'll be accountable for meeting or exceeding key performance metrics, driving growth and customer satisfaction. **Required Skills and Qualifications** • **Bachelor's degree in Business Administration, Marketing, or a related field (or equivalent work experience)**: You'll have a solid foundation in business principles, marketing, or a related field. • **Proven experience in a customer-facing role, preferably in B2B sales or account management**: You'll have a track record of success in customer-facing roles, with a focus on B2B sales or account management. • **Strong communication and negotiation skills**: You'll be an effective communicator and negotiator, able to build strong relationships with customers and internal stakeholders. • **Proficiency in CRM tools such as Salesforce**: You'll have experience with CRM tools, including Salesforce. • **Analytical mindset with the ability to interpret customer data and derive actionable insights**: You'll be able to analyze customer data and derive insights that drive business growth and customer satisfaction. • **Knowledge of e-commerce and procurement systems is a plus**: You'll have a solid understanding of e-commerce and procurement systems, with the ability to apply this knowledge to drive customer growth and satisfaction. **Experience** • **Minimum of 2 years of experience in a customer advisory or account management role, with a focus on commercial sectors**: You'll have a minimum of 2 years of experience in customer advisory or account management roles, with a focus on commercial sectors. • **Prior experience working with B2B services is advantageous**: You'll have prior experience working with B2B services, with a deep understanding of the commercial sector. **Working Hours** • **Full-time position with flexible working hours to accommodate customer needs**: You'll work a full-time schedule with flexible hours to accommodate customer needs. • **Typical working hours: Monday to Friday, 9:00 AM to 6:00 PM (may vary based on location)**: You'll work a standard Monday to Friday schedule, with flexibility to accommodate customer needs. **Knowledge, Skills, and Abilities** • **Customer-oriented with a commitment to providing exceptional service**: You'll be customer-focused, with a commitment to delivering exceptional service. • **Ability to work independently and manage multiple priorities effectively**: You'll be able to work independently, managing multiple priorities and deadlines. • **Strong problem-solving skills and the ability to adapt to evolving customer requirements**: You'll have strong problem-solving skills, with the ability to adapt to evolving customer requirements. • **Familiarity with commercial procurement practices and systems**: You'll have a solid understanding of commercial procurement practices and systems. **Benefits** • **Competitive salary and performance-based incentives**: You'll receive a competitive salary and performance-based incentives. • **Comprehensive health, dental, and vision insurance**: You'll have access to comprehensive health, dental, and vision insurance. • **401(k) retirement plan with company match**: You'll have access to a 401(k) retirement plan with company match. • **Generous paid time off, including holidays and personal days**: You'll receive generous paid time off, including holidays and personal days. • **Professional development programs and tuition reimbursement**: You'll have access to professional development programs and tuition reimbursement. • **Employee discounts on blithequark products and services**: You'll receive employee discounts on blithequark products and services. **Why Join blithequark Business?** • **Be a part of a global organization that pioneers in e-commerce and technology**: You'll be part of a global organization that's pushing the boundaries of e-commerce and technology. • **Work with diverse teams and contribute to innovations that impact millions of businesses worldwide**: You'll work with diverse teams, contributing to innovations that impact millions of businesses worldwide. • **Enjoy a collaborative and inclusive work culture**: You'll be part of a collaborative and inclusive work culture, with opportunities to grow and develop your skills. • **Access opportunities for career growth and skill development**: You'll have access to opportunities for career growth and skill development, with a focus on customer experience and B2B services. **How to Apply** If you're passionate about delivering exceptional customer experiences and driving growth, we invite you to apply for this exciting opportunity. Please submit your application via the blithequark Careers website, including your updated resume and a cover letter detailing your suitability for the role.