**Experienced Full Stack Technical Lead II - Live Chat Backend Development at blithequark**

Are you a seasoned technical leader with a passion for building scalable and high-performance systems? Do you have a knack for mentoring and coaching team members to excel in their roles? If so, we invite you to join our Live Chat Backend team at blithequark as a Technical Lead II. In this role, you will oversee a small team of engineers, provide technical guidance, and contribute to the development of our cutting-edge live chat product. **About the Live Chat Team** The Live Chat Team at blithequark is a dynamic and innovative group of engineers, designers, and product managers working together to build a first-class product that empowers support teams to deliver exceptional customer experiences. Our product is designed to handle millions of messages with high performance and reliability, and we're constantly looking for ways to improve and expand its capabilities. As a Technical Lead II, you will play a key role in shaping the technical direction of our team and contributing to the development of new features that drive business growth. **Key Responsibilities** As a Technical Lead II, you will be responsible for: * Leading a small team of engineers and providing technical guidance and mentorship to help them grow and develop in their roles * Collaborating with product managers, designers, and other technical leads to establish goals and priorities for the team * Participating in the technical execution and delivery of new features to improve time to value * Unifying separate systems into a cohesive chat experience * Exploring generative AI opportunities to help our customers move fast * Making use of industry-leading 3rd party tools and robust home-grown infrastructure powering the blithequark organization * Building and scaling a robust data infrastructure that serves the entire organization **Key Expectations** As a Technical Lead II, you will be expected to: * Demonstrate expertise in software engineering and technical leadership, with a strong track record of delivering high-quality results * Collaborate with cross-functional teams to establish goals and priorities for the team * Take proactive ownership of the team's on-call health, product reliability, and overall quality * Have a vested interest in the direction of the product, actively participating in decision-making rather than deferring to others * Serve as an active member of the team's leadership triad, helping to co-set the team's direction * Committed to the growth of team members, enabling them to take on increasingly complex tasks * Focus on cultivating Software Engineers into Senior Software Engineers and nurturing Senior Software Engineers into future Technical Leads and Staff Engineers * Regularly evaluate team members' performance and provide necessary coaching, guidance, and learning opportunities to support their career growth **Essential Qualifications** To be successful in this role, you will need: * A strong background in software engineering, with a focus on backend development * Experience leading small teams of engineers and providing technical guidance and mentorship * A passion for writing code and reading code * A strong understanding of software design patterns and principles * Experience with Java 11 and Dropwizard framework * Familiarity with Kafka and microservices architecture * Excellent communication and collaboration skills * A strong track record of delivering high-quality results and meeting deadlines **Preferred Qualifications** While not required, the following qualifications would be a plus: * Experience with generative AI and machine learning * Familiarity with cloud-based infrastructure and DevOps practices * Experience with data infrastructure and data engineering * Strong understanding of software testing and quality assurance * Experience with agile development methodologies and Scrum * Strong leadership and management skills **Skills and Competencies** To succeed in this role, you will need to possess the following skills and competencies: * Strong technical expertise in software engineering and technical leadership * Excellent communication and collaboration skills * Strong problem-solving and analytical skills * Ability to work effectively in a fast-paced environment * Strong leadership and management skills * Ability to mentor and coach team members * Strong understanding of software design patterns and principles * Familiarity with cloud-based infrastructure and DevOps practices * Experience with data infrastructure and data engineering **Career Growth Opportunities and Learning Benefits** At blithequark, we believe in investing in our employees' growth and development. As a Technical Lead II, you will have opportunities to: * Develop your technical skills and expertise through training and mentorship programs * Take on increasingly complex projects and responsibilities * Collaborate with cross-functional teams to drive business growth and innovation * Participate in company-wide initiatives and projects * Attend industry conferences and events to stay up-to-date with the latest trends and technologies **Work Environment and Company Culture** At blithequark, we value both flexibility and connection. Our remote-friendly work environment allows you to work from anywhere, while our regular in-person events and gatherings help you build strong connections with your team and peers. We're committed to creating a culture that's inclusive, diverse, and supportive, where everyone feels valued and empowered to do their best work. **Compensation, Perks, and Benefits** We offer a competitive compensation package, including: * Annual cash compensation range: $181,900—$291,000 USD * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) matching program * Flexible PTO policy * Professional development opportunities * Access to cutting-edge technology and tools * Collaborative and dynamic work environment **How to Apply** If you're a motivated and experienced technical leader looking for a new challenge, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you! **Equal Opportunity Employer** blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a culture that's inclusive, diverse, and supportive, where everyone feels valued and empowered to do their best work. **Accommodations and Assistance** If you require accommodations or assistance due to a disability, please reach out to us using this form. We're committed to supporting candidates who may need alternative arrangements. **Massachusetts Applicants** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. **Germany Applicants** (m/f/d) - link to blithequark's Career Diversity page here. **India Applicants** link to blithequark India's equal opportunity policy here. **About blithequark** blithequark (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. blithequark's connected platform enables businesses to grow faster by focusing on what matters most: customers. At blithequark, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow. We're building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too. Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, blithequark is headquartered in Cambridge, MA, with employees and offices around the world. Explore more: • blithequark Careers • Life at blithequark on Instagram By submitting your application, you agree that blithequark may collect your personal data for recruiting, global organization planning, and related purposes. Refer to blithequark's Recruiting Privacy Notice for details on data processing and your rights.