**Weekend Part-Time Customer Service Representative – Remote Opportunity at blithequark**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further! blithequark, a leading inbound call center specializing in customer service and benefits compliance, is seeking a highly motivated and production-driven Weekend Part-Time Customer Service Representative to join our Operations team. **About blithequark** blithequark is an award-winning organization that has been recognized as a Great Place to Work twice. We pride ourselves on being a valued and growing resource for over 1000 clients, and we're committed to providing top-notch customer service that exceeds expectations. Our team is dedicated to making a positive impact on our clients' lives, and we're looking for like-minded individuals to join our mission. **Job Summary** As a Weekend Part-Time Customer Service Representative, you will be responsible for providing exceptional customer service, handling customer inquiries, and resolving issues in a timely and professional manner. You will work closely with our team to ensure seamless communication and provide a positive experience for our clients. This is a remote position, allowing you to work from the comfort of your own home office. **Key Responsibilities** * Provide positive customer service and technical expertise through prompt, accurate, and courteous response to customer information needs. * Offer empathy and support to customers during the claim process. * Collect and document all claim details provided by the customer into the claim accurately. * Identify and resolve customer issues by adhering to clients-specific handling instructions. * Utilize call scripting to ensure consistency and efficiency in handling customer claims and inquiries. * Punctuality and Reliability: Remain available for extended hours or additional shifts during peak periods or emergency situations to provide critical support. * Adheres to break and lunch schedules to maintain productivity and ensure consistent customer service coverage. * Successfully demonstrates blithequark's core values: + Customer first: fulfills customer needs with compassion + Self-motivated: takes initiative and commits to the task at hand + Teamwork: promotes unity over self + Continuous improvement: strives for daily growth **Required Skills and Abilities** * Language Skills: + Ability to read and interpret documents such as police and accident reports. + Ability to write routine correspondence and detailed accident descriptions. + Ability to project a confident, clear, and professional telephone presence. + Ability to provide feedback verbally and written in a positive, professional manner. * Bi-lingual in Spanish Preferred * Computer Skills: + Knowledge of and ability to navigate basic computer functions, including Microsoft Word and Excel. + Ability to type at least 40wpm. **Education and Experience** * High School Diploma or general education degree (GED) required. * 1-2 years of quality assurance experience preferred. **Network Requirements** * Upon hire, a Speed Test must be run from the computer the individual will be working from (www.speedtest.net). * Ethernet connection is not required, however strongly recommended. * Must be on a private network, not allowed to work in public locations. * No VPNs are allowed, as logins must happen in the US. **Benefits and Compensation** * Competitive compensation * 20+ hours per week * Ancillary Benefits: Eligible 1st day of month following 60 days of employment. + Dental, Accident Insurance, Critical Illness, Dependent Care, FSA (Flex Savings Account), SavvyFi- College Savings * Less than 20 hours per week * Ancillary Benefits: Eligible 1st day of month following 60 days of employment. + Dependent Care, FSA (Flex Savings Account), SavvyFi- College Savings * 401K: Eligible after 6 months of employment * PTO: Eligible after 90 days of employment * Employee Assistance Program **Why Join blithequark?** * Opportunity to work with a leading inbound call center specializing in customer service and benefits compliance. * Competitive compensation and benefits package. * Flexible scheduling to accommodate your needs. * Collaborative and dynamic work environment. * Opportunities for growth and professional development. * Recognition and rewards for outstanding performance. **How to Apply** If you're a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at blithequark.