Remote Transcriptionist Jobs in Las Cruces, New Mexico

• *Job Title:** Remote Transcriptionist • *Location:** Remote — based in Las Cruces, New Mexico --- About the Role We are seeking a meticulous Remote Transcriptionist to join our fast‑growing content‑services team. In this role you will transform raw audio and video recordings—from medical consultations to legal depositions and corporate webinars—into accurate, searchable text that powers our clients’ workflows and compliance programs. You will report directly to the Director of Operations, collaborating daily with editors, quality‑assurance specialists, and project managers to ensure every transcript meets our exacting standards for speed, precision, and confidentiality. If you thrive on independent work, have a keen ear for detail, and love turning spoken words into clean, polished documents, you will find purpose and impact in the work we do for clients across Las Cruces, New Mexico and beyond. --- Key Responsibilities - **Deliver high‑quality transcripts** for medical, legal, and business audio files, maintaining a minimum accuracy rate of 99% and adhering to turnaround‑time SLAs (e.g., 2‑hour turnaround for 15‑minute clips, 24‑hour for longer recordings). - **Utilize industry‑standard transcription software** such as **Express Scribe**, **Otter.ai**, and **Dragon NaturallySpeaking** to speed up playback, control timestamps, and automate speech‑to‑text where appropriate. - **Proofread and edit raw output** using **Microsoft Word** and **Google Docs**, applying proper style guides (AMA for medical, Bluebook for legal, corporate brand standards for business). - **Tag and timestamp transcripts** in **Rev.com** platform, ensuring metadata is correctly attached for downstream search and analytics. - **Collaborate with the QA team** via **Slack** and **Zoom** to resolve ambiguous audio, confirm terminology, and receive feedback on consistency. - **Maintain strict confidentiality** by following HIPAA and GDPR protocols, encrypting files, and storing data on our secure **AWS‑based** file system. - **Track workload and progress** in **Jira**, logging hours, task status, and any escalations to the Operations Manager. - **Participate in weekly sprint reviews** and monthly performance check‑ins, providing insights on workflow efficiency and suggesting tool improvements. - **Create accurate captions** for YouTube and Vimeo videos, adhering to WCAG 2.1 AA standards for accessibility. - **Support onboarding of new clients** by reviewing sample audio, setting up customized style templates, and providing initial turnaround estimates. --- Required Qualifications - Associate’s degree or higher **or** equivalent proven transcription experience (3–5 years of professional audio transcription). - Demonstrated expertise as a **medical transcriptionist**, **legal transcriptionist**, or **audio transcription specialist**, with solid knowledge of relevant terminology and formatting rules. - Minimum typing speed of **80 wpm** with ≤ 5% error rate on standardized tests. - Proficiency in **Express Scribe**, **Otter.ai**, **Dragon NaturallySpeaking**, **Microsoft Word**, **Google Docs**, and **Rev.com**. - Strong grasp of **HIPAA**, **PCI**, and **GDPR** compliance standards, including secure file handling and data privacy. - Reliable high‑speed internet (minimum 25 Mbps download/upload), a dedicated quiet workspace, and a **Mac or Windows PC** capable of running transcription software without lag. - Excellent hearing acuity and ability to discern multiple speakers, background noise, and industry‑specific jargon. - Self‑motivation and disciplined time‑management skills to meet **85% of deadlines** within the first 90 days. --- Preferred Qualifications - Certified Medical Transcriptionist (**CMT**) or Certified Legal Transcriptionist (**CLT**) credential. - Experience with **captioning tools** such as **Amara**, **CaptionSync**, or **YouTube Studio**. - Familiarity with **Jira**, **Trello**, or **Asana** for task tracking and agile workflow management. - Prior work in a **remote‑first** environment with distributed teams across multiple time zones. - Demonstrated ability to train junior transcribers or act as a **subject‑matter expert** for niche domains (e.g., radiology, insurance claims). - Fluency in a second language (Spanish, Mandarin, etc.) to support multilingual transcription projects. --- Compensation & Benefits - **Salary range:** **$48,000 – $62,000 annually**, commensurate with experience and proven accuracy metrics. - **Health & Wellness:** Medical, dental, vision, and EAP coverage for employees residing in Las Cruces, New Mexico. - **Retirement:** 401(k) with up to 4% company match. - **Paid Time Off:** 15 days PTO + 10 paid holidays, plus flexible “mental‑health days.” - **Remote Stipend:** $150 monthly internet/utility allowance, plus an upfront $500 home‑office equipment budget (monitor, ergonomic chair, headset). - **Professional Development:** $1,000 annual learning budget for courses (e.g., advanced medical terminology, legal citation). - **Performance Bonuses:** Quarterly bonuses based on accuracy, turnaround, and peer‑review scores. --- Work Setup - **Time Zones:** This role is open to candidates located in the **Eastern Time Zone**; a core window of **10 AM – 4 PM EST** is required for real‑time collaboration. - **Meeting Cadence:** Daily 15‑minute stand‑ups on **Zoom**, weekly 1‑hour sprint retrospectives, and bi‑weekly 30‑minute one‑on‑one with the Director of Operations. - **Internet & Equipment:** Minimum 25 Mbps wired connection, noise‑cancelling headset, dual monitors (recommended), and a dedicated transcription workstation. - **Collaboration Platforms:** **Slack** for instant messaging, **Zoom** for video calls, **Jira** for ticket tracking, **Google Workspace** for shared docs, and **Rev.com** for file uploads. - **Security:** MFA enabled on all accounts, VPN access when working from public networks, and encrypted cloud storage for all deliverables. --- Growth - **Career Path:** Successful Remote Transcriptionists can advance to **Senior Transcription Specialist**, **Team Lead – Transcription**, or transition into **Quality Assurance Analyst** or **Client Success Manager** within 18–24 months. - **Mentoring:** Pairing with a senior mentor during the first 90 days, followed by quarterly skill‑building workshops (e.g., advanced medical coding, legal brief formatting). - **Performance Cycles:** Structured semi‑annual reviews with clear KPIs (accuracy, turnaround, client satisfaction) and transparent salary progression tracks. - **Learning Budget:** Annual allocation of **$1,200** for certifications (CMT, CLT) or specialized software training, plus free access to industry webinars and conferences (e.g., Association for Healthcare Documentation Integrity). --- How to Apply - **Submit:** A current resume, a brief cover letter outlining your transcription experience, and **two sample transcripts** (one medical, one legal) uploaded as PDFs. - **Timeline:** Applications will be reviewed on a rolling basis; we aim to respond within **7 business days** of receipt. - **Interview Stages:** (1) Phone screen with HR, (2) Technical test – 10‑minute audio file transcription, (3) Live Zoom interview with the Director of Operations plus a senior transcriber, (4) Final culture fit discussion. - **Equal Opportunity Employer:** We celebrate diversity and are committed to creating an inclusive environment for all employees. Candidates of any race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or veteran status are encouraged to apply. --- We look forward to welcoming a dedicated Remote Transcriptionist who lives in Las Cruces, New Mexico and shares our passion for turning spoken word into precise, actionable text. If you’re ready to make an impact from the comfort of your home office, apply today!