Remote Customer Success Manager Jobs in Colorado Springs, Colorado

• *Intro – Join Our Distributed Success Team** We are seeking an experienced Remote Customer Success Manager to champion client outcomes from anywhere in the United States. This role is perfect for professionals who thrive in a fully virtual environment while staying connected to a vibrant, collaborative culture. If you live in Colorado Springs, Colorado or any other location, you’ll enjoy the flexibility to deliver world‑class service, drive adoption, and grow accounts without ever commuting to a physical office. Our team values proactive communication, data‑driven decision‑making, and a relentless focus on customer delight. Ready to make an impact from your home office in Colorado Springs? Apply today and become a key driver of our customers’ success. --- About This Remote Customer Success Manager Position In this role, you will be the strategic partner for our clients, ensuring they achieve their business goals through effective adoption of our SaaS platform. The position exists to close the gap between product delivery and real‑world results, turning satisfied users into long‑term advocates. You will report directly to the Director of Customer Success and collaborate with Sales, Product, and Support to align expectations and deliver measurable value. Our fully remote arrangement offers flexible hours, a results‑oriented culture, and the ability to work from Colorado Springs, Colorado while staying synchronized with a global team. This remote position allows you to work from Colorado Springs, Colorado with a reliable internet connection and a dedicated home office. Candidates based in Colorado Springs are encouraged to apply because we value the unique perspectives you bring. Join our team while enjoying the flexibility of working from Colorado Springs and benefit from the thriving remote‑work ecosystem of Colorado. --- Key Responsibilities - Own the end‑to‑end customer journey for a portfolio of accounts, conducting quarterly business reviews and measuring health scores to drive 15% improvement in renewal rates. - Serve as the primary point of contact for client success, troubleshooting issues and coordinating with Support to resolve tickets within 24 hours. - Drive product adoption by leading virtual onboarding sessions, webinars, and training workshops using **Zoom**, **Microsoft Teams**, and **Google Meet**; remote professionals in Colorado will benefit from these interactive experiences. - Analyze usage data in **Looker**, **GainSight**, and **Salesforce** to identify upsell opportunities and develop action plans that increase ARR by 10%‑12% per year. - Collaborate with the Sales Enablement team to create tailored success plans, leveraging **HubSpot** and **Asana** for project tracking. - Maintain strong relationships with stakeholders across the organization, delivering regular performance reports and strategic recommendations. - Contribute to the development of knowledge‑base articles and self‑service resources on **Confluence** and **Zendesk**. - Participate in weekly cross‑functional syncs, sharing insights from Colorado Springs‑based customers to inform product roadmap decisions. Working from Colorado Springs gives you access to a reliable broadband infrastructure that supports these daily responsibilities, while the distributed nature of our team ensures you can collaborate across time zones. --- Required Qualifications and Skills - Bachelor’s degree in Business, Marketing, or a related field; a Certified Customer Success Manager (CCSM) credential is a plus. - **3‑5 years** of experience in a customer success, account management, or client services role, preferably within SaaS or technology‑focused companies. - Demonstrated ability to manage a portfolio of 20+ enterprise accounts, achieving a minimum **85%** renewal rate. - Proficiency with CRM and success platforms: **Salesforce**, **HubSpot**, **GainSight**, **Zendesk**, **Looker**, **Asana**, and **Microsoft Power BI**. - Strong analytical skills, with the capacity to translate data into actionable insights and present findings to executive leadership. - Excellent written and verbal communication, adapted for remote collaboration tools such as **Slack**, **Microsoft Teams**, and **Zoom**. - Proven remote work experience, with a home office setup in Colorado Springs or another location in Colorado that includes high‑speed internet (minimum 100 Mbps) and a dedicated workspace. - Ability to thrive in a fast‑paced, distributed environment, demonstrating self‑motivation, time‑management, and a proactive problem‑solving attitude. Colorado Springs residents will appreciate our commitment to supporting remote workers with technology stipends and continuous learning opportunities. --- Preferred Qualifications - Advanced certifications such as **Customer Success Certification (SuccessHACKER)** or **Project Management Professional (PMP)**. - Experience with **Agile** or **Scrum** methodologies to drive iterative improvement in client success processes. - Prior remote CSM experience in a B2B SaaS environment, especially serving customers in Colorado Springs or the broader Colorado region. - Familiarity with **AI‑driven analytics** tools (e.g., **Amplitude**, **Mixpanel**) and the ability to create custom dashboards. - Track record of mentoring junior team members or leading a small success squad, fostering a culture of knowledge sharing. - Active participation in the Colorado Springs tech community or Colorado professional associations, contributing to industry events and webinars. - Demonstrated ability to lead virtual workshops, develop playbooks, and author case studies that showcase client outcomes. Candidates with a background in Colorado Springs-based startups or enterprise environments will find a natural fit with our collaborative, innovative culture. --- Compensation and Benefits Package We offer a competitive salary range of **$72,000‑$98,000 annually**, calibrated based on experience, proven results, and the cost‑of‑living adjustments for Colorado Springs. In addition to base pay, you will be eligible for performance bonuses up to **15%** of annual earnings and equity grants that align your success with the company’s growth. Our benefits include comprehensive medical, dental, and vision coverage, a 401(k) plan with up to **5% matching**, and generous paid time off (20 vacation days, 10 sick days, plus company holidays). Remote employees receive a **$1,200 home‑office stipend** to purchase ergonomic furniture, monitors, and high‑speed internet service—particularly valuable for Colorado Springs residents. We also provide wellness programs, virtual fitness classes, and a **$500 annual professional development budget** for conferences, courses, or certifications. The Colorado remote work community enjoys additional perks such as state‑specific tax assistance resources and local networking events organized virtually. Our total rewards package reflects a commitment to your personal well‑being, career growth, and financial security while you work from Colorado Springs. --- Work Environment and Remote Setup Our fully remote model empowers you to design a workspace that maximizes productivity. Core collaboration hours align with the Pacific Time Zone, but we offer flexible scheduling to accommodate the Colorado Springs time zone and ensure overlap with global teams. Required home‑office specifications include a minimum **100 Mbps** internet connection, a dual‑monitor setup, and a headset for clear communication on **Zoom**, **Microsoft Teams**, and **Slack**. We utilize **Asana** for project management, **Confluence** for documentation, and **Salesforce** for CRM tracking. Daily stand‑ups, weekly strategy sessions, and monthly all‑hands meetings are conducted virtually, fostering a sense of community despite geographic distance. Our company invests in remote‑work enablement for Colorado Springs‑based employees through quarterly virtual coffee chats, mentorship circles, and an internal social platform that celebrates milestones. Resources specific to Colorado—including ergonomic guidelines and local tax advice—are readily available. By prioritizing transparent communication, robust technology, and a supportive culture, we ensure that every remote employee, whether in Colorado Springs or elsewhere, feels connected and empowered to succeed. --- Career Growth and Development Opportunities We view the Remote Customer Success Manager role as a launchpad for long‑term advancement within our organization. Proven performers can progress to Senior CSM, Team Lead, or Customer Success Director positions, with clear promotion pathways outlined in our annual performance review cycle. Professional development is a priority: you will receive a **$500 yearly budget** for certifications (e.g., CCSM, PMP) and attendance at industry conferences, many of which take place in Colorado. We also pair you with a mentor—often a seasoned CSM based in Colorado Springs—who will guide you through skill‑building workshops and strategic project assignments. Internal mobility is encouraged; you may explore lateral moves into Product Management, Sales Enablement, or Operations, leveraging the cross‑functional exposure you’ll gain. Our virtual networking events connect you with peers across the country, while occasional in‑person meet‑ups in Colorado Springs foster deeper relationships. Through continuous learning, mentorship, and clear career ladders, we ensure that remote professionals in Colorado have the resources needed to reach their full potential. --- Application Process and Next Steps To apply, submit your resume, a tailored cover letter highlighting your experience in customer success, and any relevant portfolio items (e.g., case studies, success plans). Applications are reviewed on a rolling basis, with an initial screening call occurring within **5 business days** of receipt. The interview process includes: a 30‑minute phone screen, a 90‑minute virtual assessment focusing on scenario‑based problem solving, and a final interview with senior leadership to discuss cultural fit and career aspirations. Candidates from Colorado Springs should reference their remote‑work setup and any community involvement in Colorado within their cover letter. We are an equal‑opportunity employer committed to diversity and inclusion. If you have any accessibility needs during the hiring process, please let us know. For questions, email **[email protected]** or visit our applicant portal. Expect a response within **7 days** after the final interview. Our recruitment team will gladly assist Colorado Springs‑based applicants, ensuring a smooth, transparent experience from start to finish. --- Frequently Asked Questions • *Q1: Can I work remotely from Colorado Springs, Colorado on a permanent basis?** Yes! This role is fully remote, and we welcome candidates who live in Colorado Springs or any other part of Colorado. You will have the flexibility to work from your home office in Colorado Springs while staying aligned with our global teams. Our policies support permanent remote arrangements, ensuring you receive the same benefits and growth opportunities as on‑site staff. • *Q2: What is the salary range for this Remote Customer Success Manager position in Colorado Springs, Colorado?** The base salary for this role ranges from **$72,000 to $98,000** annually, with adjustments based on experience and the cost‑of‑living in Colorado Springs. In addition to base pay, you may earn performance bonuses and equity, making the total compensation package competitive for professionals in Colorado. • *Q3: What are the core working hours for someone in Colorado Springs, Colorado?** Our core collaboration window is 10:00 AM – 4:00 PM Pacific Time, which translates to 12:00 PM – 6:00 PM for most of Colorado Springs in Colorado. Outside of these hours, we offer flexibility to manage your schedule, provided you maintain availability for key meetings and customer engagements. • *Q4: What equipment will be provided to Colorado Springs‑based employees?** We provide a **$1,200 home‑office stipend** for Colorado Springs residents to purchase ergonomic chairs, desks, monitors, and a high‑speed router. Additionally, you will receive a company‑issued laptop, external keyboard, mouse, and headset to ensure seamless virtual collaboration. • *Q5: How does the company support professional development for remote employees in Colorado?** We allocate a **$500 annual budget** for each remote team member to attend conferences, courses, or obtain certifications. Employees in Colorado can take advantage of local industry events, virtual workshops, and mentorship programs that connect them with senior leaders across the organization. • *Q6: What does the interview process look like for Colorado Springs candidates?** The interview journey includes a phone screen, a virtual case‑study assessment, and a final video interview with senior leadership. Throughout the process, we assess both technical competence and cultural fit, ensuring that candidates from Colorado Springs feel comfortable and well‑prepared to join our distributed team. Apply tot his job