Process Improvement Consultant V - Employee HR Shared Services

Process Improvement Consultant V, Employee HR Shared Services This position can be remote, but you must reside in any of the following states: HI, CA, OR, WA, CO, GA, MD, VA, D.C. The Process Improvement Consultant V – Employee Shared Services will lead strategic initiatives aimed at optimizing operations and increasing service value across Kaiser Permanente's HR Shared Services, including Payroll, Timekeeping, Benefits/Compensation (Total Rewards), Absence Management, Employee HR Inquiries, People Data, and Movement. This role will leverage Root Cause Analysis to identify underlying issues affecting performance, apply Service Optimization strategies to streamline workflows and enhance service delivery, and champion a culture of Continuous Improvement to ensure sustained operational excellence and adaptability in a dynamic healthcare environment. Job Summary: Leads the delivery, execution, and sustainment of process improvement (PI) engagements including kaizen. Serves as a lead consultant to stakeholders and process owners to drive process improvements. Develops strategic plans which ensure alignment of organizational objectives, business priorities, and process improvement initiatives. Serves as a lead advocate for continuous improvement by keeping abreast of cutting edge industry practices, standards, and benchmarks. Leads change management activities associated with process improvement and performs complex data analyses to drive process improvement initiatives. Essential Responsibilities: • Promotes learning in others by communicating information and providing advice to drive projects forward; builds relationships with cross-functional stakeholders. Listens, responds to, seeks, and addresses performance feedback; provides actionable feedback to others, including upward feedback to leadership and mentors junior team members. Practices self-leadership; creates and executes plans to capitalize on strengths and improve opportunity areas; influences team members within assigned team or unit. Adapts to competing demands and new responsibilities; adapts to and learns from change, challenges, and feedback. Models team collaboration within and across teams. • Conducts or oversees business-specific projects by applying deep expertise in subject area; promotes adherence to all procedures and policies. Partners internally and externally to make effective business decisions; determines and carries out processes and methodologies; solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results. Develops work plans to meet business priorities and deadlines; coordinates and delegates resources to accomplish organizational goals. Recognizes and capitalizes on improvement opportunities; evaluates recommendations made; influences the completion of project tasks by others. • Leads the delivery, execution, and sustainment of process improvement (PI) engagements including kaizen by leveraging advanced methods and tools to ensure the development of stakeholder capabilities for process change and improvement; applying data-driven PI principles, tools, and problem-solving methods including Lean/Six Sigma concepts and techniques; fostering high performance team capabilities to harness collective intelligence and take quick action to test ideas and achieve real time business results; leading the design and development of process architecture and recommendation documents, including presentations, process maps, supporting metrics, business requirements and related impact analyses; sharing accountability for realization of results with process owners; and presenting results and recommendations to senior management as appropriate. • Serves as a lead consultant to stakeholders and process owners by providing consultation and trusted partnership to stakeholders and teams to drive process improvements; leading the development of management systems to sustain process changes; fostering stakeholder process improvement leadership competencies; providing training and guidance to stakeholders on complex issues and engagements; and providing ongoing coaching to senior management in order to build a continuous improvement mindset and culture, and to build capabilities that drive results. • Develops strategic plans which ensure alignment of organizational objectives, business priorities and process improvement initiatives by defining, developing, and evaluating performance metrics, standards, and methods to establish process success; partnering with senior stakeholders, often with competing/conflicting objectives, to ensure cohesive and reachable metrics; refining strategic plans and performance metrics as appropriate; and managing complex initiatives or portfolio to ensure delivery of measurable results and alignment with strategic objectives. • Serves as a lead advocate for continuous improvement by keeping abreast of cutting edge industry practices, standards, and benchmarks; attending and presenting at roadshows, conferences, and speaking events; leading the ongoing enhancement of process improvement practices, standards, and methods across KP; and serving as an advocate to ensure continuous learning and improvement is championed as a people strategy. • Leads change management activities associated with process improvement by engaging stakeholders to obtain support and buy in for changes; partnering with senior management, project champions, and process owners to align process improvement initiatives with business objectives; determining appropriate change management method and approach; and ensuring stakeholders embrace a change management mindset, understand intent and purpose, and foster a culture of change. • Performs complex data analyses to drive process improvement initiatives by identifying appropriate data analysis tools and approach to assess system or process performance; determining suitable data gathering and analysis methods (e.g., process observation, hard data, etc.); defining data requirements and obtaining customer agreements, including customer requirements as appropriate; conducting advanced analyses and performing experimental tests; and identifying and alleviating risks through data-driven analysis. Minimum Qualifications: • Minimum three (3) years experience in a leadership role with or without direct reports. • Bachelors degree in Business Administration, Finance, Engineering, Health Care/Public Health Administration, Behavioral/Social/Computer Science, Liberal Arts, Mathematics, or related field and Minimum eight (8) years experience in process improvement or a directly related field OR Minimum eleven (11) years experience in process improvement or a directly related field. Additional Requirements: • Knowledge, Skills, and Abilities (KSAs): Business Acumen; Negotiation; Business Process Improvement; Written Communication; Applied Data Analysis; Managing Diverse Relationships; Project Management; Service Focus