**Manager, Sales and Customer Service – blithequark Store**

Are you a seasoned retail leader with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are ever the same? If so, we invite you to join our dynamic team at blithequark as a Manager, Sales and Customer Service. As a key member of our store leadership team, you will be responsible for driving sales growth, building a high-performing team, and ensuring that every customer leaves our store feeling valued and satisfied. **About blithequark** blithequark is more than just a store – we're a story. For over 160 years, we've been a part of memorable moments and milestones for countless customers and colleagues. Our commitment to innovation, tradition, and community has made us a beloved destination for shoppers of all ages. As a blithequark team member, you'll be part of a rich history and a bright future, where every day is an opportunity to make a difference in the lives of our customers and our community. **Job Overview** As a Manager, Sales and Customer Service, you will be responsible for leading a team of sales associates and customer service representatives to deliver exceptional customer experiences and drive sales growth. Your passion for customer service, leadership skills, and ability to build a high-performing team will be essential in achieving our sales goals and upholding blithequark's standards for customer service. **Key Responsibilities** * Build a productive, enthusiastic team eager to engage with customers and create memorable shopping experiences * Exceed sales goals by leading blithequark initiatives through coaching and recognition, optimizing productivity and efficiency * Review and utilize Sales and Star Rewards data to recognize colleagues and develop strategies to improve results * Manage selling support, including the stockroom, signing, equipment, and merchandising * Support other operational areas such as OMNI, Style, and Asset Protection * Conduct ongoing talent analysis of colleagues and establish career progression plans for key positions to retain top talent and reduce turnover * Actively fill open positions, prioritizing internal colleagues in Customer Experience, Commission, and Specialized Selling areas * Interview, hire, train, coach, develop, coordinate, evaluate, and discipline direct and indirect reports; manage the team to meet or exceed performance and behavioral expectations; address complaints and resolve problems with colleagues * Work a flexible retail schedule, including days, evenings, holidays, and weekends * Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities **Skills and Qualifications** * Leadership and Team Building: Ability to build, lead, and motivate a productive, enthusiastic team * Customer Service Excellence: Passion for delivering exceptional customer experiences and maintaining a welcoming sales floor * Sales and Performance Management: Proven ability to exceed sales goals through coaching, recognition, and optimizing productivity and efficiency * Analytical Skills: Ability to review and utilize sales and rewards data to recognize colleagues and develop improvement strategies * Operational Management: Experience managing selling support activities, including stockroom, signing, equipment, and merchandising * Cross-functional Support: Capability to support other operational areas such as OMNI, Style, and Asset Protection * Talent Development: Proficient in conducting talent analysis, establishing career progression plans, and retaining top talent * Conflict Resolution: Effective in addressing complaints and resolving problems with colleagues * Communication Skills: Consistently clear and effective communicator, writer, and presenter * Technical Proficiency: Strong skills in Microsoft suite, computers, and handheld devices **Requirements** * Bachelor's degree or equivalent work experience in a related field * 3-5 years of management experience in retail * Ability to work a flexible schedule based on department and company needs * Heavy lifting, constant moving, standing, and reaching with arms and hands * Involves standing for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders * May involve reaching above eye level * Requires close vision, color vision, depth perception, and focus adjustment **What We Can Offer You** Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities. **Some Additional Benefits We Offer Include** * Merchandise discounts * Performance-based incentives * Annual merit review * Employee Assistance Program with mental health counseling and legal/financial advice * Tuition reimbursement **About Us** This is a great time to join blithequark! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives. **Join us and help write the next chapter in our story – apply today!** This job description is not all-inclusive. blithequark reserves the right to amend this job description at any time. blithequark is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. STORES00 This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.