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About Teleperformance – Pioneering the Future of Technology Services
Teleperformance is more than a global leader in customer experience; we are a technology powerhouse reshaping how enterprises connect, automate, and secure their digital ecosystems. With nearly $10 billion in annual revenue and a workforce of over 500,000 professionals spanning 170 countries, we combine deep industry insight with cutting‑edge innovation to deliver intelligent, digital‑first solutions at scale.
Our newly launched Technology as a Service (TaaS) vertical is a bold evolution that brings together cloud‑native platforms, AI‑driven automation, cybersecurity expertise, and end‑to‑end application development under one strategic umbrella. As a certified Great Place to Work in 72 countries, we nurture a culture of inclusion, continuous learning, and bold ambition. Joining our team means becoming a catalyst for transformation in a truly global, future‑focused organization.
Role Overview – Presales & Solutions Leader (Remote)
We are seeking a seasoned, visionary Presales & Solutions Leader to own the end‑to‑end presales journey for our TaaS portfolio. This fully remote, high‑visibility role will drive business expansion by shaping, presenting, and championing bespoke technology solutions that solve complex client challenges across multiple regions. You will partner with sales, delivery, and engineering teams to translate market needs into compelling value propositions that accelerate revenue growth and deepen long‑term customer relationships.
Why This Role Is a Game‑Changer
- Strategic Impact: Influence the direction of Teleperformance’s most innovative vertical, shaping product roadmaps and market positioning.
- Global Reach: Lead presales initiatives across Europe, the Americas, Asia‑Pacific, and the Middle East, leveraging our hubs in Poland, Romania, Colombia, Egypt, India, and the Philippines.
- Technology Leadership: Work hands‑on with AI, automation, cloud, and cybersecurity experts to craft solutions that redefine industry standards.
- Executive Visibility: Present directly to C‑suite stakeholders, demonstrating thought leadership and building trust at the highest decision‑making levels.
Key Responsibilities
- Presales Strategy & Execution: Design, develop, and deliver innovative solution architectures for TaaS offerings, including CCaaS, Conversational AI, App Development, Intelligent Automation, Cloud Services, Managed IT Infrastructure, ITSM, ServiceNow, and InfoSec.
- Solution Design & Project Planning: Collaborate with cross‑technology SMEs to create detailed technical roadmaps, feasibility analyses, and implementation plans that align with client objectives and timelines.
- Client Engagement & Presentation: Articulate complex technical concepts in clear, business‑focused language; lead product demos, proof‑of‑concepts, and executive briefings that showcase ROI and strategic value.
- Cross‑Functional Collaboration: Partner with account managers, regional sales leads, delivery managers, and offshore development teams to ensure seamless hand‑off from presales to implementation.
- Asset Development & Knowledge Sharing: Create reusable sales enablement tools, solution playbooks, and case studies that accelerate future win cycles.
- Market Intelligence & Competitive Analysis: Monitor industry trends, emerging technologies, and competitor activities; translate insights into differentiated positioning and messaging.
- Risk & Impact Assessment: Evaluate potential project risks, compliance considerations, and quality metrics; communicate findings to internal stakeholders and clients.
- Revenue Growth & Pipeline Management: Contribute to forecasting, opportunity sizing, and quota attainment by driving high‑value, complex deals from qualification through closure.
Essential Qualifications
- Minimum 15 years of progressive experience in the IT industry, with at least 7 years dedicated to presales, solutions engineering, or technical consultancy.
- Proven track record of designing and closing complex, multi‑disciplinary solutions involving cloud, AI, automation, and cybersecurity.
- Deep expertise in at least three of the following domains: Contact Center as a Service (CCaaS), Conversational AI, Application Development, Intelligent Automation (RPA/ML), Cloud Migration & Optimization, Managed IT Services, or Information Security.
- Exceptional communication and presentation skills, with the ability to translate technical nuances into clear business outcomes for executive audiences.
- Strong leadership capabilities; experience managing cross‑functional, geographically dispersed teams and influencing without direct authority.
- Demonstrated ability to develop compelling business cases, value propositions, and sales narratives that resonate with senior stakeholders.
- Bachelor’s degree in Computer Science, Engineering, Business, or a related discipline; an MBA or advanced technical degree is a plus.
Preferred Qualifications & Additional Skills
- Multi‑industry exposure (e.g., Financial Services, Healthcare, Retail, Telecommunications) with an understanding of sector‑specific challenges and regulatory environments.
- Advanced analytical skills—ability to model financial impact, ROI, and total cost of ownership for proposed solutions.
- Hands‑on experience with major cloud platforms (AWS, Azure, Google Cloud) and ServiceNow implementation frameworks.
- Certifications such as AWS Certified Solutions Architect, TOGAF, PMP, or ServiceNow Certified System Administrator.
- Fluency in multiple languages is a plus, given the global client base.
- Demonstrated knack for proactive problem‑solving—identifying alternative pathways and innovative work‑arounds that add value for customers.
Core Competencies & Skills for Success
- Strategic Thinking: Ability to see the big picture, align solutions with long‑term client strategies, and anticipate future technology trends.
- Customer‑Centric Mindset: Deep empathy for client pain points; commitment to delivering outcomes that exceed expectations.
- Collaborative Leadership: Inspire and guide multidisciplinary teams, fostering a culture of accountability and shared success.
- Technical Acumen: Strong foundation in software architecture, cloud services, AI/ML fundamentals, and cybersecurity principles.
- Effective Storytelling: Craft narratives that connect technology features to tangible business benefits.
- Negotiation & Influence: Persuade stakeholders, manage objections, and close high‑value deals.
- Adaptability: Thrive in a fast‑changing environment, quickly mastering new platforms and industry developments.
Career Growth and Development Opportunities
Teleperformance invests heavily in talent development. As a Presales & Solutions Leader, you will have access to:
- Leadership Development Programs: Executive coaching, mentorship circles, and cross‑regional rotation opportunities to broaden your strategic perspective.
- Continuous Learning: Subsidized certifications, online learning platforms, and internal tech labs to keep your skills on the cutting edge.
- Global Mobility: Opportunities to work from any of our global Cloud Campuses or join short‑term immersion projects in key markets.
- Career Pathways: Clear progression routes toward senior leadership roles such as Director of Solution Architecture, VP of Technology Services, or Head of Global Presales.
Work Environment, Culture, and Values
At Teleperformance, we believe that a thriving workplace fuels innovative outcomes. Our culture is built on:
- Diversity, Equity & Inclusion (DEI): A truly global family where every voice is heard and respected.
- Collaboration: Open‑door communication, virtual “watercooler” spaces, and cross‑functional project teams that spark creativity.
- Work‑Life Integration: Fully remote flexibility, generous paid‑time‑off policies, and wellness initiatives designed to support mental and physical health.
- Recognition & Rewards: Regular performance celebrations, peer‑to‑peer recognition platforms, and incentive programs aligned with business impact.
Compensation, Benefits, and Perks
We offer a competitive total rewards package that reflects the seniority and impact of this role, including:
- Market‑aligned base salary with an attractive performance‑based bonus structure.
- Equity participation or long‑term incentive plans (where applicable).
- Comprehensive health, dental, and vision coverage for you and your dependents.
- Retirement savings plans with company matching contributions.
- Generous paid parental leave, sabbatical options, and flexible working hours.
- Professional development budget, certification reimbursements, and access to premium learning platforms.
- Employee assistance programs, mental‑health resources, and wellness stipends.
- Global mobility benefits, including relocation assistance for those who wish to work from a Teleperformance office hub.
Pre‑Employment Screening & Compliance
In accordance with Teleperformance policy, successful candidates will be required to complete a comprehensive background check, including global sanctions and watch‑list screening. This ensures the safety, security, and integrity of our global operations and client relationships.
Application Process & Next Steps
Ready to lead the next wave of technology innovation? Follow these steps:
- Submit Your Application: Click the “” button below and upload your up‑to‑date resume and a compelling cover letter that highlights your presales achievements.
- Initial Screening: Our talent acquisition team will review your profile and reach out for a brief exploratory conversation.
- Technical & Leadership Interviews: Expect a series of interviews with senior presales architects, sales leaders, and regional heads to assess both your technical depth and leadership style.
- Assessment & Presentation: Candidates may be asked to prepare a short solution brief or demo based on a real‑world scenario.
- Final Decision & Offer: Successful applicants will receive a formal offer outlining compensation, benefits, and start‑date details.
We Want to Hear From You!
If you are passionate about turning complex technology challenges into strategic business advantages, and you thrive in a dynamic, globally‑connected environment, we encourage you to apply today. Join Teleperformance’s Tech Revolution and help shape the future of Technology as a Service.
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