Introduction to Our Company
We are a dynamic and innovative organization operating in a fast-paced industry, where strategic partnerships and effective vendor management are crucial to our success. Our company values excellence, integrity, and collaboration, and we are committed to fostering a work environment that is inclusive, supportive, and empowering. As we continue to grow and expand our operations, we are seeking a highly skilled and experienced Senior Manager, Partner Management Services and Support to join our team and play a key role in driving our department objectives forward.
Job Overview
As the Senior Manager, Partner Management Services and Support, you will be responsible for managing our vendor partnerships, negotiating contracts, overseeing financial expenditures, and ensuring compliance with corporate guidelines and regulatory requirements. This is a comprehensive and challenging role that requires a strong and diverse skillset, including project management, vendor management, financial management, and contract negotiation. If you are a strategic thinker with a passion for excellence and a track record of thriving in interdisciplinary environments, we invite you to bring your talents to our team and contribute to our continued success.
Key Responsibilities
- Contract Management: Engage in the examination, negotiation, and administration of contracts with Business Process Outsourcing (BPO) partners, ensuring advantageous terms, adherence to corporate guidelines, and risk reduction. Monitor contract expiration dates, initiating renewals or renegotiations proactively.
- Financial Oversight: Manage and negotiate BPO-related expenditures, aligning with fiscal plans and objectives, while exploring avenues for cost reduction. Perform designated audits to verify financial compliance, ensuring vendor transactions conform to organizational standards and regulatory requirements.
- Process Management: Development and maintenance of consistent global processes, SOG’s and associated tools.
- Global Headcount Oversight: Supervise the global headcount procedures in collaboration with the partner operations team.
- Invoice Processing: Validate and authorize invoice payments, reconcile with labor hours, and guarantee prompt and precise processing. Aggregate and analyze vendor payment data that influences SLAs to foster ongoing enhancement and adherence.
- Risk Assessment: Identify and address potential vendor-related risks, formulating and executing strategies to mitigate them. Partner with infosec to ensure relationships are in compliance.
- Performance Analysis: Leverage existing reports to pinpoint performance and SLA discrepancies. Assess the operations between our partner teams and providing business critical insights to optimize the operations. Contribute to the development and delivery of training for both the internal team and BPO leadership.
- Interdepartmental Cooperation: Work in tandem with departments such as Procurement, Legal, Finance, and Operations to align vendor strategies and ensure seamless communication. Work in a highly matrixed and distributed environment. Collaboration, especially as a specialist at getting things done, all with a positive demeanor.
Essential Qualifications
- Educational Background: A bachelor’s degree in business administration, Finance, Management, or a related discipline is required. An advanced degree, such as an MBA, is advantageous.
- Professional Experience: A minimum of 8 years in contact center operations, project management, and/or vendor management is essential, prefer at least 3 years in a leadership capacity.
- Vendor Relations Expertise: Demonstrated ability in handling intricate vendor partnerships, adept at contract negotiations, and proficient in expenditure management.
- Industry Knowledge: A thorough understanding of vendor management principles, contract administration, and financial compliance is necessary.
- Communication Skills: Exceptional abilities in communication, negotiation, and interpersonal relations are crucial. Ability to clearly and regularly communicate to senior executives on strategies, goals, and status.
Preferred Qualifications
- Financial Management: Experience in budget administration, financial planning, and cost efficiency is expected.
- Project Management Skills: Familiarity with project management frameworks (e.g., PMP, Agile) and related tools is preferred.
- Ability to Establish Relationships: Ability to establish relationships with key business partners, drive innovation and change across fields by gaining results through influence.
Career Growth Opportunities and Learning Benefits
At our company, we are committed to the growth and development of our employees. As a Senior Manager, Partner Management Services and Support, you will have access to a range of training and development opportunities, including mentorship programs, leadership development courses, and industry conferences. You will also have the opportunity to work with a talented and experienced team, and to contribute to the development of our vendor management strategies and processes.
Work Environment and Company Culture
Our company culture is built on the values of excellence, integrity, and collaboration. We believe in fostering a work environment that is inclusive, supportive, and empowering, and we are committed to providing our employees with the resources and tools they need to succeed. As a remote worker, you will have the flexibility to work from anywhere, and to manage your own schedule and workload. You will also have access to a range of benefits, including medical, financial, and other benefits, dependent on the level and position offered.
Compensation, Perks, and Benefits
The hiring range for this position is competitive, with a salary range of $124,900 to $167,600 per year in Los Angeles, CA, and $118,900 to $159,900 in San Antonio, TX. The base pay actually offered will take into account internal equity and may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
Conclusion
If you are a motivated and experienced professional looking for a challenging and rewarding role, we encourage you to apply for the position of Senior Manager, Partner Management Services and Support. This is a unique opportunity to join a dynamic and innovative organization, and to contribute to the development of our vendor management strategies and processes. With a competitive salary, comprehensive benefits, and a supportive and empowering work environment, this is a role that offers a range of rewards and opportunities for growth and development. Apply now to take the first step in your new career!
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