Note: The job is a remote job and is open to candidates in USA. Canon Information Technology Services, Inc. is seeking a Technical Printer Support Representative I to provide exceptional technical support for laser printer issues. The role involves responding to customer inquiries, troubleshooting technical problems, and ensuring customer satisfaction through effective communication and problem resolution.
Responsibilities
- Provide positive and professional technical support to Canon customers via phone, email, and chat
- Analyze complex laser printer issues, troubleshoot like a pro, and recommend winning solutions
- Promptly identify, research, and resolve customer inquiries using all available software and network tools
- Interact with customers and team members simultaneously to expedite call resolution
- Make prompt, accurate business decisions that mutually benefit the business and the customer
- Document interactions and resolutions in our easy-to-use applications
- Assist customers using our Total Care approach in making a purchase decision and completing their order on the Canon website
Skills
- High school diploma or equivalent
- Previous customer service or call center experience
- Demonstrated knowledge of PC operating systems such as Windows and/or MAC
- Intermediate to advanced level skills with internet navigation, instant messenger tools, and email
- Keyboarding and MS Office proficiency
- Ability to work independently and manage time effectively
- Strong communicator with active listening skills and proficiency in English
- Ability to talk, type, and solve issues simultaneously in a fast-paced virtual environment
- Ability to multi-task, prioritize, and navigate multiple computer programs and screens at one time
- Dependable, punctual, and consistent attendance are a must for this position
- A reliable high-speed internet connection and a workspace free from noise and distractions
- This position is fully remote and open to candidates residing in Florida, Georgia, Indiana, Iowa, Louisiana, New York, North Carolina, Ohio, Tennessee, and Virginia
Benefits
- Benefits (medical, vision, dental, life insurance, and disability)
- Company-paid holidays
- Paid time off: personal, vacation, and sick time
- 401(k) with company match
- Employee assistance program
- Tuition reimbursement
- Employee discounts
- Pay differentials
Company Overview
We are the team behind Canon's customer service, helping earn our customer’s trust for decades. It was founded in 1998, and is headquartered in Chesapeake, Virginia, USA, with a workforce of 201-500 employees. Its website is https://www.cits.canon.com.
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