Note: The job is a remote job and is open to candidates in USA. Attentive is an AI marketing platform focused on 1:1 personalization, redefining the connection between brands and people. As a Program Coordinator, you'll work with major brands to execute optimized retention marketing strategies, collaborating with the Customer Success team to ensure customer success on the Attentive platform.
Responsibilities
- Deliver Attentive Advantage Service offerings (Select Services or Recurring Advantage engagements), designed to drive value for our customers
- Leverage your Attentive platform expertise to design and build List Growth tools, Segments, Campaigns, Journeys, and Reports in the Attentive UI
- Develop strong relationships with cross-functional team members and our customers
- Manage your assigned accounts in collaboration with Attentive account teams to ensure customers remain engaged and are successful in their adoption of the Attentive platform
- Provide creative solutions and execute swiftly keeping the industry's best practices in mind
- Translate customer feedback into specific product recommendations
- Positioned as a valuable extension of our customers' teams, your attention to detail and quick execution builds trust between us and our customers
- Update internal workflows and documentation so that they remain as accurate as possible
Skills
- 1-2 years of customer-facing experience in preferably a Customer Success, Support, or Agency role
- Prior experience with SaaS or E-Commerce platforms preferred
- Understanding of the key metrics that Attentive customers are interested in measuring (List Growth, Revenue, Message-Level Performance)
- Motivated by helping others and derive satisfaction from being part of a team
- Understanding how the day to day work delivered by our team directly impacts our customers' progress towards their own goals
- Quick learner and ready to get your hands dirty, able to find creative workarounds when faced with limitations
- Extremely detail oriented, organized, and have a strong ability to prioritize and manage your time effectively
- Proactive and communicative, never shying away from a quick Slack, Zoom, or phone call
- Prior experience with SaaS or E-Commerce platforms
Benefits
Company Overview
Attentive is a personalized mobile messaging platform that facilitates businesses with AI powered SMS and e-mail marketing solutions. It was founded in 2016, and is headquartered in Hoboken, New Jersey, USA, with a workforce of 1001-5000 employees. Its website is https://attentive.com.Company H1B Sponsorship
Attentive has a track record of offering H1B sponsorships, with 33 in 2025, 21 in 2024, 10 in 2023, 8 in 2022, 8 in 2021, 5 in 2020. Please note that this does not guarantee sponsorship for this specific role.
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